My order #1417 has never arrived.
Long time has passed... Not even a word from Ellentronics and no email answering.
When they tried contact after reviews it wasn't really contact. Just asking details of my order, when they already have it.
Has someone got their situation fixed?
Review by PolishDog3 months ago
No money back. No answers. SCAM.
Review by Dkm3 months ago
Still nothing after all this time.
No excuse, no product.
Don't buy from them... I doubt the lucky people who got their orders are unreal...
Review by Emirthestroj Ninemeier3 months ago
Very good experience fast and friendly service would highly recommend
Review by Jimmy3 months ago
i'm still waiting to received my refund 4 months now. i try to write emails but i haven't answered them for at least 2 months.
No one answers the phone number. It is obvious that positive reviews are SCAM like everything else.
STAY AWAY FROM THIS SITE!
Review by MsRodgers Magallan3 months ago
Order 1797 (28/12/2018)
Did anyone received a refund from this company???
What the hell is doing this company till now neither they deliver my iPhone nor they refund my money moreover they stop to response my email and last email they response was on 27th of March after that they totally disappear and neither they contact me and when I try to call on their customer service only computer system gonna speaks and when i visit their office location I didn’t find Ellentronics””on their location Overall hello everyone be Alert from this company it’s a totally SCAM” online company never payback your money.
I’m requesting to refund my money from
1st of March but till now I didn’t received yet.
Review by Mellowyellowgirl3 months ago
Fast and Prompt delivery,no hassle service
Review by Bafford Batat3 months ago
One of the customer services staff was very rude to my husband the first time we spoke to them. However, the second person I spoke with was very professional and friendly, hence the 4 star rating. The phone was fantastic by the way. Thanks
Review by Rill3 months ago
I made an order for Christmas present and it's April!!! I received nothing!!! They mention a full refund of the amount charged in my VISA , but still nothing. Now, they don't answer my e-mails. They are very polite, but it doesn't change the fact that my card is still charged for nothing. Don't order unless you want to waste your money for nothing!!!
Review by Bafford3 months ago
I had some reservations due to varied reviews. I called the customer service and talked through my concerns and had a seamless process from order to delivery. Very happy with my purchase and would/ already have recommended the service to my friends and family
Review by Codf3 months ago
Phone was delivered quickly and also got a fantastic price for my new iPhone XS, very happy!
Review by Mujbur3 months ago
Ordered a phone in November never received anything when I asked for a refund just got loads of excuses after 2/3 months got an email for confirmation of a refund but didn’t receive any money wat so ever it’s a scam stay away
Review by Haringsma3 months ago
I ordered on November 2018. My VISA was charged immediately, but I never received anything. I asked for a refund, but I received nothing!!! Now, my e-mails are not answered due to heavy work. Too many excuses. Ellentronics reported my review on TRUSTPILOT, because I am not a client!!! But my credit card is still crarged for nothing!!!
Review by Rudyard4 months ago
Good phone, great service from ellentronics. Would shop here again.
Review by Ronelda4 months ago
[Order #1801] (29/12/2018)
I bought a Mac air in december 2018.
Very good communication for more than a month. They wrote they shipped the parcel, to be patience.
After this month I contacted them again to know if there was any update about this situation and they told me they were sorry for the delay, so I gave them some extra time.
In March (3 months after my purchase) I tell them that I need the refund cause at that point the MAC was useful to me.
They say to me that is fine, that they will give the refund and transfer the money to my bank account.
In April after I emailed them minimum 2x day they send me this email, THE CO FOUNDER OF ELLENTRONICS SENT ME THIS EMAIL:
We are sorry for the delays!
Due to the fact that our financial institutions and primary partners are carrying out comprehensive reviews and necessary checks to ensure legality of our business, there might have been longer than normal delays with accepting payments and issuing refunds.
This could lead to your order being cancelled and a full refund being demanded.
As per our records, a request for a full refund has been made on your order.
Ellentronics hereby obliges to process the requested refunds as soon as possible (estimated refund date for your order is Mar 22 - Mar 29), but no later than by May 1, 2019 with no further delays. We do have the information about your account and therefore there is no need to reply to this email to reconfirm this.
Please disregard all previous emails from my colleagues regarding the refund as the circumstances have changed and they were not aware of the review extensions that our primary partners decided to apply today.
Your patience is highly appreciated while we resolve our issues as we are doing our best to maintain good relationship between our customers and our partners.
Thank you sorry for any inconvenience caused by this situation!
Today is the 2.5.2019 and they do not answer to my emails since one month and of course the refund it seems to be just a dream.
Review by NikkiF4 months ago
Got my iPhone XS within 14 days of order. Seems slow their delivery process that need to be improve otherwise everything is fine .
Review by Nelaine Adriana4 months ago
Ordered a MacBook and they didn’t deliver in the, very long, delivery time. Gave them more time and still didn’t got my order. My package was “lost”. I asked for a refund and the customer service said it was directly refunded but it could take 9 working days for the refund to be in my account. 9 working days later I still hadn’t received my refund, this time the excuse was that my money goes to a intermediate bank so it could take another couple of days. Two weeks later I still haven’t received my money. This company is fake, the only thing they deliver is disappointment. Save yourselves and spend some more money at a real retailer.
*edit*: Ellentronics asked for my information so that they could solve it, but still nothing has happened (8 may 2019). If you are considering buying from them, please don’t!!!
Review by Baski Sfara4 months ago
update 9/7: the only answer I rarely get is to apply for a refund if I do not want to wait for the product. Of course there is no answer about the product, if it has been shipped etc. It is quite obvious after so many victims that this is a scam, how the website is still on, i cannot understand. Has anyone visited their offices in Amsterdam or Berlin to see if they exist?
order #3131. I have ordered and payed for a macbook pro two moths ago. At first the customer service was excellent and they were very helpfuul until they got the pay. When i started contacting them about the delay they didn't say anything specific, they said they would look what has happened and get back to me. For the last ten days I am not receiving any answers and i read many comments of customers that have the same issue. Unfortunately, when you are in another country the banks can not see if their bank account is still active, so please contact the cyber crime unit of your country and try to inform the police department of Netherlands. The amounts are big, we can not leave them without any legal charges. In case the company claims that my email is fake i have all the conversations to attach.
Review by Glodas4 months ago
Great deal, speedy process and delivery
Review by Bafford4 months ago
Excellent service the phone is great and I am glad that I have purchased with no upfront costs. Thank you Ellentronics for the great service.
Review by Jaepee Diecks4 months ago
Great deals, fast, no-drama service. Got my iPhone XS on time.
Review by Koz Grucelski4 months ago
They are not answering my emails anymore. They are stealing money from the people. On the website says that the refund is done but it’s not true. I wish I had seen comments like this when I bought it...but that was in November......
Review by Kimken4 months ago
I was especially carried away by the deal on Apple MacBook Air 2017 MQD32 13 Inch i5 8GB 128GB. I was super happy as my dad gifted this to me and I got what I wanted with my fixed budget. Will get back for more.
Review by CustomerPatti4 months ago
Absolute scam! Never received the phone I ordered or never received a refund once I asked! Been waiting since November wat sort of legal action r people taking cause the banks can’t seem to do anything to help?
Review by Thomf4 months ago
An iPhone XS Smart Battery case was not available locally when my cousin suggested to purchase from your website. Thankfully, got the product as per my order and needs. The product arrived well on time too.