All I wanted to do is check out the site so of course I had to enter a profile, but I did not pay for a membership. Now I can't delete my profile, although the directions guide me to go to my account and click on "delete profile", but I do not see an option to delete my profile once I go to my account. So I thought maybe I'd send an email or call a customer rep with elite singles to get help, and there is no way to do that either. Boy am I sorry I even check out this site? Be warned, once you open a profile, you can NEVER delete it!!!!!!!!
Review by Wakaas4 weeks ago
Doesn't even deserve a star. They make it hard for you to contact them. I've been trying to delete my account but have forgotten the password as this site is poo. They don't send you an email to change the password so you are back in a loop where they tell you how to change your password. Now my option left is to write them a letter which I doubt they will read. Make sending a message available on your site, simple. Don't make unsubscription hard for people.
Review by NYBakeer Risia1 month ago
Diabolical!! Total total waste of money , matches are a handful and nowhere near to we’re you live and half have no photos. Searching proves they have little client bank as only a handful to look through locally. Zoosk is fabulous !!
Review by Wanjeri Jammalamadugu1 month ago
I joined up for a 6 month membership on 3rd January. On 26th January I found the company had stopped my premium membership so I cannot access the site. My membership expires on 3rd July. I haven’t even had a month of membership. I immediately wrote them and sent them proof of my membership. They haven’t responded yet. As I had an issue after a few days with them I open ended up a case with PayPal. It seemed to be sorted until they stopped my membership again yesterday. Now I am also having problems with PayPal. This business seems unprofessional, and unscrupulous!
Review by Derobbio1 month ago
Shame I can't rate it zero. You spend 20 minutes filling out a hundred questions before you reach the end and tell you the price which is way too high. You should be told the price at the start instead of wasting so much time
Review by LindaKay1 month ago
Absolutely a rip off and waist of money. I used the site as they appeared in the top ten of dating sites ...... how I do not know. They clearly do not have a big bank of clients. I keep being matched with people out of my age range and distance. Needless's to say, I have had no success. I contacted Elite to voice my disappointment but they were not interested, and did not make any attempt to offer a refund. I have more success on Bumble and Plenty of Fish and there free. I would not recommend this site. Sorry but I’m being honest about my experience.
Review by Herario1 month ago
Update ** after receiving the threatening letter from Germany requesting money I took it to the bank to pay it as I was scared of people knocking on my door if I didn't pay, but it didn't seem to process through like incorrect information, and the member of staff at the bank said the company letter looks fake and to ignore it, but email them asking for their full info anyway to see if they are legit but the staff said they doubt the company would respond.. And guess what the company hasn't bothered me since... so if you get a threatening letter from them and you KNOW you didn't sign up for a premium membership then ignore it, it's a scam company that's scaring people into sending money to them
Review by Belb Redij2 months ago
Sadly only a small percentage of the matches are 'Elite '. They don't seem to have enough people to make 'local ' viable, most of my matches are too far away. Quite a few of the 'have you considered ' extra matches are smokers which is an absolute deal breaker for me. As other reviewers have said, the smiles drop off after a week or two. Strange. I had no problem un-subscribing. Once my 6 months are up I will delete my profile. It was an interesting experiment. A last note, why do the older men 58-65 that I'm equally matched to answer 'yes' to would consider children in the future? Do they have any understanding of womens biology?
Review by Terrelya Kelecava2 months ago
I am looking for others to write to trading standards to get this site shut down. It entices you to take out one month at a reduced rate and then when you give instruction not to renew you are shocked to find that you have not cancelled via iTunes and they then issue a standard email stating terms and conditions to then take another months at a higher rate directly from your account. Also amount of fake profiles, no photo and old members details kept on. Ensure you delete your profile, pictures and do not use this site. 😡
Review by SteveR2 months ago
Awful site and not easy to cancel I cancelled and they took 3 months from my card without me authorisation. Do not join it is a very bad site I got matched to men over a 100 miles away terrible site
Review by Xullo2 months ago
Dreadful - just the same experience as the other reviewers, wish I looked at this before signing up, saw it was in the top four dating sites, they must have set that up themselves.
All matches are miles away, only signed up for a month which expires on the 12th December, went on to cancel and now they have charged me for another month, haven’t got the money to waste on such an appalling site, no joy from customer services - want to take this matter further to the ombudsman.
Review by Besteller2 months ago
Do not waste your money!!!!! They have no customer service! Could not find any matches because I live on a border of two countries, and they kept telling me to narrow down my search! I have no issue paying for the month I used but the rest is ridiculous!!!
Review by Warda Melter2 months ago
- Most people don't upload photos
- Very few people bother to fill out their profile fully
- The 'quality' of people on the platform was lower overall
- The quantity of people on the platform was lower overall
- You will consistently receive matches that ignore specific requirements (E.g. located far away outside of set range, different religion)
- The functionality of the platform is poor.
- Incredibly expensive.
--> Save your time and money! Go elsewhere.
Review by Ameldra2 months ago
Shocking support since not wanting to renew. Waste of money, looks like most people who have deleted profiles are still on there. Overpriced and basically crap! Come back Match.com
Review by Rajug Xzelcior2 months ago
After a 30 minutes survey, the site shuts down telling I am not ok for the site.
Review by Ezaden Nepine3 months ago
Absolute was of money. I am matched with people hundreds of miles away and with no common interest. Billed for 6 months in one go when they advertise a monthly fee... yes it’s in the small print. A lot of the profiles are not live. It’s nearly impossible to delete so your profile is still on there for ever!! So even if you do match with someone local chances are they aren’t a member anymore. I paid on visa going to see if they can get money back as customer service is non existent. AVOID AT ALL COST
Review by Thyna3 months ago
Does anyone want to take this further? If we group together maybe we can contact Watchdog on the BBC to investigate?
Review by Bacadine3 months ago
I subscribed. Found I was matched with only a few people I didn't fancy and you can't see anyone else. So tried to cancel but you can't find an email address or a telephone number as the site takes you around in circles. To cancel you have to WRITE A LETTER to Germany. Seems highly dodgy to me - like a company who want to take your money and run.
Review by Charnae3 months ago
I signed up for a premium membership and was charged for 6 months, immediately which was ok. A lot of the people I matched with were too far away (hundreds of miles in some cases) so were not really suitable. The thing that annoyed me was that I wasn’t allowed to mention I like vegetarian food which seemed a bit random. They had actually blocked that part of my profile in their review process for some reason. I looked for reviews of the service and found so many negative ones that I was very worried so I withdrew from the agreement by sending an email as detailed in the T&C section on their website and I was contacted by customer support very promptly and my money was refunded immediately so the customer service was excellent. I don’t know much about these sort of websites so can’t compare to any others really as far as the matching process goes but I was reassured that the T&C’s that say you can withdraw from the service in the first 14 days were easy to follow and honoured promptly. It was also easy to delete my account. I have kept all correspondence in case of any problems down the line but I have found all to be ok so far.
Review by Pedditzi3 months ago
This one star rating is prompted mainly by my having been conned into an ongoing subscription that I had no idea I had ‘ signed up to ‘. AVOID THIS COMPANY LIKE THE PLAGUE is my advice to you. When I tried to cancel my subscription, and I’m absolutely sure I had committed to a one off payment for 6 months only, I was notified that I hadn’t given 7 days notice and therefore another six months payment that had been taken would not be refunded to me. £210 was taken via Paypal.
Do NOT get trapped by this unscrupulous lot. Go elsewhere.
Review by GalaxyEaterGR3 months ago
I want to leave 0 stars, not 1. I tried singing up a year ago, but I'm not heterosexual.... there's no selection for nonbinary or bisexual.
I wasnt allowed to complete my profile. My computer language is in German, but i am in the UK with a UK mobile number and UK private IP address.
Customer support were HORRID. Not helpful, not apologetic. I wish this company would close. I think they stock fake profiles with bots in order to keep people active on the site. Beware!!!
Review by Ewin Wimalasekera3 months ago
Upon registering at the site, I got a good impression. I like the layout and information, it looks serious, and so on, and maybe it is. I'll never know.
Four times in a row, my account was automatically deleted, with the motivation that my location didn't match the location I had registered with.
The first time I first selected a false location (because you could only choose addresses within the US) and then changed it upon completing my profile (when I realized they had a "locate me" function).
The three times after that, I used their "locate me" service right away, which correctly identified my location, and registered it, clear as day.
The first of these times, I went on holiday and brought my laptop, whereupon my profile was cancelled.
The last two times, my laptop had been sitting in my apartment, the exact same location I had registered on the site, the whole time.
I e-mailed them about it, but never received any response.
So screw it, I guess :)
Review by Qudratullah3 months ago
It’s shame that you can’t write feedback with 0 stars. Joined this site 6 months ago and couldn’t find anyone who I would be interesting to meet in real life. The amount of choice quite restricted and their database quite small. So after 2-3 months of using I decide to stop subscription. When to membership setting on Elitesingles app and cancel subscription. On Christmas I received a gift by paying £200 to elite single, I was shocked. I have contacted them but the only response was that it should be cancel through the email 7 days prior renewal and not through the app. What a joke, so they do not fair to their customers, they will not remind you in advance about your renewal and they will not accept app cancellation. Worth company and bad experience be careful
Review by Jaminah4 months ago
Don’t waste your money very badly managed site I live in Ireland and only get matches from the uk and if your luckily enough to receive the odd Irish match they aren’t even live on the site. Not good it has but me off online dating for sure.
Review by WGarner4 months ago
Basically a bunch of shysters whose entire business model seems based around duping their customers with auto-renewal clauses that are at no time made clear. When I tried to cancel their service I received an email saying that I hadn't given enough notice and that I would be charged for a further 6 months at around £169. I emailed back saying I didn't think that was fair, that I no longer required their services as my circumstances had changed and that I wasn't happy to pay for a further 6 months. I heard nothing back from them and thought the matter settled. A couple of months later I received a letter from a debt collection agency asking me to pay the renewal fee plus their expenses. The dating site itself is outdated compared to other providers and it seems that little thought as actually gone into the matching process and you don't have the option to search for potential matches yourself, you just get what they serve up.
If you've had similar problems lodge a complaint with the UK European Consumer Centre