Perfekt Service fantastic Team? Great Operation? Welö Done
Review by Høyer3 months ago
The promise they give is that one will have great introductions and choices to find the right Partner.
During my 5 Months with them, I have been offered matches that are not what I am looking for.
Not only that, the People that contact me are way too old, even after I put in the filter and did my profile, that is still happening.
And one can't cancel the contract agreement without having to pay the remainder of the months one signed up for, even when the Service isn't provided as it was promised online.
So, I keep got to pay the almost chf 58 per month for another 7 Months, even when I am not happy with it and I feel I got nothing out of it, what a ripp off, this shouldn't be allowed. I now cancelled my Subscription but got to wait 7 Months until it comes to an end which I don't like, I'd rather quit the subscription now without having to pay for another 7 Months, as I know I won't find anyone on that platform!!
Review by Johnnytang Thik4 months ago
Your signup page starts and is printed IN ENGLISH.
Refund my money. Apologise for wasting my time, and that of your members!
I have writen to your customer service. and received no response! The only reply I receive is via the Trustpiolet site!
In answer to your point, I could not have known your site was only in German, and in the Swiss German area of Switzerland until I used it!
I used all my interaction on your site to gently say to all who contacted me, that I do not speak German and live too far from their region!!
For the sake care and trust of people on your site, your reputation, and any ethical stand point, as your site is only in German and in the Swiss German region, and this was not clear, or specified when I signed up, refund and cancel my subscription today!
Review by Rustoxity Izmeth4 months ago
Elite Partner uses unethical methods!
A subscription site can inform you of a automatic annual renewal, but CAN NOT threat with going to court if the payment was canceled or declined. All it can do is disconnect access to the site. A subscription service can not press legal charges. Elite Partner be ashamed to take advantage of people.
This has to stop !!!!!!
Review by Cleydine Hanhisalo7 months ago
If anyone is starting an action suit, please share information so people can join.
Elitepartner has to be stopped. If a service doesn't provide services, why should you be charged enormously without your consent?
Before they write about money is calculated via the platform, I wasn't paying for a scientific platform. I paid for a service and you failed.
Your claims are invalid. If I have a fever and I take medications, I expect to feel better. I don't expect not to be cured and pay for the scientific research for fever medications.
People are not scared of pushing to court, the emotional pain you have caused, taking a lot of money all at once, the effect on one's life is totally unacceptable.
And to the CEOS (yes check wikepedia, they can be found on LinkedIn), allowing this to continue One of the CEOs even bragged on Linkedin as being successful with ecommerce, this is fraud in daylight. ,just wait for the action lawsuit, is coming! People are no longer discouraged about going to court. This is 2019, this has to stop!
I also wonder how the german government hasn't closed down this company and make them pay. How can we start petitions We need actions, not just reviews. We need to make this reach the highest authority in Germany.
Review by Kamran10 months ago
Thank you all for the bad reviews. I have decided that it will be better to take legal actions against them or they will still go ahead scamming individuals without ever providing even a slightly okay service. Unfortunately I am one of those individual. I don't want to repeat what everyone is saying and sadly I did not check before signing up but now I have their time and I am ready for the fight both legally and on social media, I am new in Germany so do not really know how the legal system works but I intend to find out, If anyone knows of any lawyers already handling cases like this or if you are on of the people that have been scammed and want to take up legal action against them, please contact me on [email protected] The more we are, the better for us. THIS IS NOT RIGHT!!!!
Review by GaryNH1 year ago
This is very big scam website ever !!!
Please include me for legal action against this company. They have many tricks to not cancel your contact and I still couldn’t believe how even it’s possible? Is it legal in Germany to keep customers against their will?!!
Today is10.04 2019 you still keep charging me even I had been asked for cancelation in my 1day! Why you still keep married women in your website is it even ethical to other customers ?
I will keep updating until you remove me from your website and stop billing for service I’m not interested!
Review by Gerardo Dighe1 year ago
I fell into the same trap with Elite Partner. I exercised the cancel function on their website and my profile indicated an 31 May 18 expiration. On 4 June an 87.90€ was taken from my bank account. When I examined my profile again, I discovered it had automatically renewed for one year with a 30% increase. Of course their customer service was of know help whatsoever. the acknowledged my desire to quit after the new 1 year contract was over. I explained to them that my financial situation has dramatically changed, as I am now retired on a fixed income. No sympathy from these folks. I had a similar experience with Parship, but at least they reduced the rate to something I could afford. Avoid this service at all costs. In the six months I used it, it produced absolutely nothing. This site is merely a scam to lock unsuspecting users into prolonged contracts they do now want. I intend to launch a social media campaign, with Twitter, Facebook and Instagram to raise awareness about this awful company
** in response to the ElitePartner reply below: I did check my status on your website and it stated an expiration of May 30, 2018 deceptively leading one to the conclusion that it would expire. It automatically renewed and simply changed the expiration date to 2019. I am not claiming your business practices are illegal - but they are not sustainable or ethical. Instead of angering your customers by forcing them to take your service, why not invest the resources to improve your service so that your customer will WANT to renew their subscriptions.
Review by Cuddllee1 year ago
A VERY big warning to all and please do share, do NOT ever sign up with the online dating company ElitePartner, specifically for a premium membership - this is the biggest $ scam I have ever experienced. After signing up I quickly realized it was not for me - the folks on there were simply not what I was looking for, it was a bad site experience and does not match you at all with people that match the criteria you have input - total waste of time. This alone warrants a bad review. And it is very expensive for what it is (it in no way follows through with what is advertised - there is nothing elite about it). So, I immediately within 10 days cancelled my membership within the Widerruf (cancellation) period. Mind you, I basically did not use it - I responded to two messages and that was it - no other interaction other than reading received messages which were from people that in no way fit my criteria listed on my profile (and I mean 0 match). Well, of the approx. $300 I payed for 3 months, they only returned 30% of what I paid. So, I am paying $210 for basically nothing! AND they immediately retracted the premium membership, so you don´t even get to use what you paid for, for the time you are being forced to pay for (which I don´t care about using it, it the principle of the matter). I of course fought this and they claim that I owe them for the services they provided, and they do not calculate it based on time used (even though that is what you are paying for - for the time of the membership) but charge you for interactions. Well, I had 2 interactions. No, they claim any message, like, etc. that is even sent to you in an interaction (regardless of whether I chose to interact with it). Even then, with the limited amount that came through in the very limited amount of time I was on there, cannot equate to $210! So then there is a long exchange of copy paste answers on their end and terms they share with you (which of course are in no way transparent, and no they will not share with you what value they place on these interactions and calculate exactly what is owed, so very clearly a scam) - they argue with you that this was all made very clear in the beginning - no, it was not made clear - there is no transparency of what they will charge you and how exactly this is calculated, and at what value, on their end. I contacted my bank and made them aware of it so at least that is on record, and after a ton of additional back and forth I decide it´s not worth my time and just let it go, expensive mistake and it´s done.
Well...fast forward to about a month or so later...they send me another bill and tell them I owe them more!!! At this point I flipped and asked what on earth is this for - and they gave me all the same runaround that I still owe them for additional interactions and I need to pay this. I cancelled the contract, have not in anyway used the site, and they already refunded me the amount they felt was due to me (already fraudulent), and now they pull this again?! Since I had made my bank aware of this, they thankfully were not able to charge my card....and that is the ONLY reason they reached out to me to even make me aware of this, because they were not able to charge my card (which they would have done without my knowledge) and I better pay them or I will be sent to a credit agency to come after me. The exchange with them since has been unbelievable and even threatening on their end. It is all the same crap about I still owe for interactions. The contract has already been cancelled and money refunded based on what they (wrongly) claim I owe. Once that is done and money exchanged, you cannot out of the blue start charging again (and without my knowledge - again, I only knew about this because they were not able to charge my card).
I am now in discussion with the Verbraucherzentrale in Germany and have just decided to pursue this legally, mainly for the principle and so others hopefully will not have to go through this. I will keep you updated as to how this goes. In the meantime, please please do not go through this, this is the most shameful company I have unfortunately ever done business with.
For your information - there are other like cases where they were in fact proven to be wrong in court. I unfortunately cannot share the links here, but you should be able to find online yourself.
UPDATE: See response from Elite Partner below. Once again the same copy/paste answer - and they in no way acknowledge the very clear points I made above or give any detailed explanations. This is a perfect example of the textbook responses you get from them trying to explain their scam. @EliteParter this is not helpful and does not make you look good, and certainly not correct. But, it´s businesses like yours that help keep lawyers and judges in business.
Review by Edcha1 year ago
Be careful with Elitepartner when you are going to be a premium member. I know this website a cheating website. Pay attention that the 14 free cancellation policy actually doe not apply and you will be deduced a large amount of money. First make it clear through chats with the site staff and then pay for the membership. It is not at all a trustable website from this respect.
I find the provided information regarding the cancellation policy in the reply to my review not reasoning and acceptable. I am writing to write this review just to make others aware not to experience what has happened to me.approximately 220 Euros just for 5 days membership is really high and I am sure that I am not provided such a excellent service relevant to the cost.Also should add that, the website first offered me 30% discount which showed me about 23 Euros monthly payment and when I have made the membership, I was shown monthly payment plan and higher amount and interestingly different amounts in different months were planned to be deduced from my account.
At the end I should add that this issue is not at all well communicates in advance. Who likes to pay 200 Euros for 5 days?!!!!
Review by Pedrina2 years ago
I have been trying to cancel the contract since almost two years. Got married and a baby in the meantime (NOT through this terrible service). And still they are sending me reminders to pay the bills - they did not close my account after numerous emails and post letters. Unglaublich!!
Worst customers experience ever!
Review by Peppos Hindhaugh2 years ago
Terrible customer service - overpriced, not worth it
Review by Sterlink2 years ago
So here is my experience.
I carefully checked the Widerrufsrecht which said customers have rights to cancel the contract for no reason within 14 days as required by the law.
And it is nicely written as following:'Wenn Sie diesen Vertrag widerrufen, haben wir Ihnen alle Zahlungen, die wir von Ihnen erhalten haben, einschließlich der Lieferkosten (mit Ausnahme der zusätzlichen Kosten, die sich daraus ergeben, dass Sie eine andere Art der Lieferung als die von uns angebotene, günstige Standardlieferung gewählt haben), unverzüglich und spätestens binnen vierzehn Tagen ab dem Tag zurückzuzahlen, an dem die Mitteilung über Ihren Widerruf dieses Vertrages bei uns eingegangen ist.'
All looks very official and reasonable.
However, after they provided so-called guranteed contacts, I found out their match algorithm does not really appear correct. So I decided to quite. I send the cancellation notice within the period required by them.
And I am charged 78% of what I have paid for half year.
It is written nowhere!!!!!
Be careful if you are considering to sign up with them.!!!
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