Elite products may be OK, although not exclusive and not without hefty competition. However, the corporate Elite team are a bunch of unprofessional, unreliable individuals who never return phone calls or emails, can never be found on the phone. One could wonder how this company is in business with a third-world customer care. The main operator probably has sign such as "hide and reject phone calls" and lies through his teeth telling stories that make no sense. That applies directly to Peter (I was never given his last name. although was directed to by the main operator) and Diego, both in the corporate office of Elite. Peter was said to be out of the office for 20 minutes and back very soon, and in 20 minutes the story was that he was out of the country. That was two weeks in a row.
I am running to competitors and will never use Elite!!!
Review by Bafford Gamzyuk2 years ago
I ordered 2 new bike thermos, called Deboyo, after I had the companys earlier bottles and was happy with those, but the Deboyo sounded better.
I received a mail, telling me that there was a revision of the Deboyo coming in 1-2 months but their shipping department was so fast that they had already sent me the bottles the same day I ordered .
As I wanted the revised bottles, Elite offered to take the 2 bottles back and offered me free shipping of the revised bottles.
I have received those and am very impressed.
If filled with ice cubes and topped with tapwater, the last icecube only melts after 30 hours in a 22C ambient temperature.
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