I paid $200, for next day ship and it came three days. They blamed ups and I have a statement from ups they received the shipment late. They are rude and flat out lied and pass the blame. Will dispute with my credit card.
Qty Description Price
1 x Generac GP2200i - 1700 Watt Portable Inverter Generator (CARB) (7117) $599.00
Next Day Air: $200.59
FL Sales Tax: (Estimate) $38.94
Review by Erixon Yakubo2 years ago
We bought a generator from them last year, and it sat in our shop for about a month as the job we were using it on wasn't scheduled until then. When we went to use it we found that all of the parts it had come with (including the cold weather start kit) were for a totally different generator. They would not work with this one. We immediately tried to get in touch with the salesman we had bought it from but he was completely unresponsive. We tried calling customer service, also to no avail. Finally we got in touch with Cummins directly and purchased the correct parts from them. We then went back to Electric Generators Direct to return the incorrect parts but because the job had stretched on so long (due to confusion from incorrect parts being sent) it was far past their return time of 30 days. Mind you, we hadn't even been made aware of what parts were sent within 30 days. We went back and forth with them by email and on the phone but they refused to rectify the situation. Our hands were tied on the timing, and there was nothing we could do. We have spent thousands and thousands of dollars with this company (never an issue before this order) and were in a position to give them a lot of business in the future. When you have customers, you should take care of them. You make exceptions to policies when it makes sense to, such as extending the return time when it's due to your own screw-up. They did nothing of the sort. They refused to take back $600 worth of parts THAT THEY SELL and in so doing have lost a very good, long-time customer.
Review by Nisakorn2 years ago
I ordered a Generator from Electric Generators Direct who Unfortunately uses you as there Carrier I was told I would get a call 11/6 telling me when it would be shipped so I can be there on 11/7.., 11/6 came and went no call from your Company so I called 11/7 and was told they had no Idea where it was and they call me back so I waited 2 mores days no Call again. So I called and was given the same Scripted response they would check and call me back, So I waited 2 more days and again no phone call.And called a 4th time got the same response that they would put me in the Q for 4th time and get back to me. Under what circumstance is this Customer Service in Any way.The 4 people at your Company were Very Rude to me because I kept asking where my Generator was and No one would Call me back or give me any Information that some who works there is going to help Me.
after your Carrier lost or stole my Generator you have a Jim fellow call me and tell me if I wanted try you again it will be another month or more before get my Purchase or at all. and he Offered me to upgrade from $1,000 Generator to a $2,500 Generator. that's was my only Option I had. so that's the way your Company makes it right, Really that's the Absolute best you're capable of, this is how treat a customer that gave $1,000 and got nothing in return.
Review by FlusteredCustard2 years ago
Bought a champion 3400 watt generator for $849.00 and a week later they were on sale for $769.00, when I asked about a price guarantee they basically told me to "F" off.
Would never buy from them again !!!
Review by Sethyk4 years ago
Ordered a Honda 2000 companion set and was shipped the next day.
Review by Labinot Chakarabarti6 years ago
Bought my genset transfer panel and other accessories from them and they delivered fast and the prices were good.
Review by DallasDave6 years ago
I ordered a backup generator to be delivered, I have waited for two different delivery appointments, and now they have just showed up and told me they only deliver to the curb (my driveway is 300ft long... so how am I supposed to get a 650lb generator down the drive on my own... that's why I paid for delivery!!!) I called Electric Generators Direct and they told me "we only deliver to the curb its on our website" I went back through their website and the purchase flow and there is no mention of this at all... now they want to bill me $500 to return as generator they can't deliver...and they were rude about it. Fortunately I bought it on my Amex so the dispute will be resolved.. but save yourself the hassle and buy your generator from a reputable dealer like a Home depot or Costco, not some rinky dink outfit with a website in BFE which is pretty much what this experience would indicate Electric Generators Direct is.
Review by HippieRobbie7 years ago
You gotta love this site..
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969 Veterans Parkway