We love our bikes, always get lots of compliments on them, and they are fun to ride!
Review by JaAnna Koptyukh2 months ago
I have had my electric bike for a few weeks and really enjoying it. I am a RV traveler and will be giving a review in the future on how good is this bike for the RV community.
Review by Brenika Hollifield2 months ago
It took me 1 year to make the decision and I have no buyers remorse at all. Why it took a year to make a decision:
(1) I wanted an eBike that had front and rear lights as a standard feature,
(2) a comfortable seat,
(3) minimal assembly,
(4) price point had to be reasonable,
(5) fit for commuting on paved roads,
(6) also didn’t want to deal with many gears or pants getting caught in chains.
A side consideration was that I didn’t want the bike to look like a racing bike or an off road mountain bike, as my sole purpose is to commute to work (5 miles each way).
Smooth, even with post order changes. I thought I configured everything that I wanted but added the Suntour seat post for additional comfort, particularly after seeing videos on it. I thought the process would be hectic and arduous but I was pleasantly surprised at how easy it was to use their chat system, and have the additional item configured with the bike. I received a photo of the finished product which was encouraging and disappointing. It was exciting to see the completed eBike but disappointing that I had to wait for delivery, this is not a problem with EBC but rather eagerness to want it now.
RECEIVING and RIDING
As advertised, the eBike is fully assembled, the videos at their FAQ are helpful but I found “gold”, lots of useful information at the bottom of their Contact page, it has the Quick Start and User Manuals, LCD Manual and more.
Adjustments were easy, four items to adjust:
(1) handle bar,
(3) seat and
(4) LCD display.
I also adjust the bolts everyday for one week to make sure everything settles in and is tightened. If you order a basket I’d recommend re-tightening the screws too. The first ride was exciting particularly with the PAS, it really zooms, also take their advice and use PAS level 1-3 to start, and get familiar with the braking. I found roughly 55% pressure on right/rear break and 45% pressure on left/front brakes keeps the bike in good stopping control. After charging the battery, I also take the battery inside the house so it doesn’t have to contend with garage temperatures at night, probably overkill to do this, but I like the fact that I can slide the battery out to do this.
I have been riding my Model C eBike since September 13, 2019, and have been the talk and envy of my office, people love the look and ride of the eBike (I let co-workers ride the bike, most of them didn't peddle but rather use the throttle, and love it).
The bike itself is deceivingly larger than expected, being 5’8” it’s a comfortable fit, I like the upright seating position. The bike seems longer than a comparable mountain bike.
I looked at bikes from Stark, Rad Bicycle, Super 73, Pedego, and many others from local bike shops, and read many articles on electric bikes. Other eBikes would need optional equipment to be added to complete with the standard offering at EBC, and others are priced significantly more than EBC bikes. After a year of deliberating, I came to the conclusion that the standard features with the Model C eBike from Electric Bike Company fit all my criteria. Best purchasing decision and no buyers remorse.
Review by Jason Phillips Barthelmass2 months ago
I cannot express what a wonderful company and customer service we have experienced. My husband drove them crazy I am sure with his hundred or more inquiries while building and deciding on his bike specifications. Paul was always willing to help and always patient. When our bikes were ready for pick up and we could not make it to the beach area except on the weekend during a time that the shop would be closed, Paul offered to deliver to our home. THAT IS ABOVE AND BEYOND.
Electric Bike Company truly cares about you and your bike. THEY ARE AWESOME!!!!
Review by Porcelina Zoph2 months ago
I purchased two bikes from the Electric Bike Company after doing a ton of research online. These bikes are very nice and the quality is second to none. We ordered a custom color for my wife's bike and it looks amazing and she lives it! They are easy to operate and feel very solid on the street. I'd recommend the Electric Bike Company fo anyone who wants a well made electric bike at a fair price.
Review by Trogger Guajardo2 months ago
What I liked most about the Electric Bike Company was how well thought out each component of the bikes are. The bikes are quality built and rides great because of that. The shipping is so well done that the bike arrives without anything broken or dinged. I found the staff to be nice to work with and really seemed to care about customer satisfaction. I bought the Y bike with custom paint and a few upgrades and I’m really enjoying riding my bike. The price was lower than a lot of other companies I checked out too. Bonus for me 😊
Review by Sibela2 months ago
Very happy with the customer service. Great company; providing the exact type of ebike I need. Everyone has been very helpful and responded to all of my inquiries. American made and great customer service.
Review by Irazema2 months ago
Sean has been awesome to work with. His enthusiasm and knowledge are second to none, and he was very helpful with picking out our bikes. I cannot recommend the Electric Bike Co. enough.
Review by Meligy2 months ago
It's been a good experience the only thing is I would like more information on the bike its self like a printed owner's manual and a conformation that my bike is registered for the warranty. All good so far.love my bike.
Review by Tangomango Engelschiøn2 months ago
I have been looking for an electric bike for years. I finally found. Amazing bike. Amazing customer service and built in the USA. What’s more to say?
Review by Abdidek2 months ago
Love our bikes and the company!
Ed and Bonnie
Review by Hozeyfa2 months ago
Very accommodating customer service, that was very helpful during the ordering process. They even allowed me to customize my order with an off menu item. Highly recommend doing business with them!
Review by Hyunseok Balanca2 months ago
Review by Judicious3 months ago
Really like how options pop up on bike, color, fenders ect. Really cool.
Review by Elisardo3 months ago
I placed an order and am eagerly looking forward to delivery. So far the experience has been awesome.
Review by Suheda3 months ago
Customer service over the top! Just ordered a new electric bike that I'm able to design. And, it's being built in the USA.
The company seems solid, and very customer oriented!!
Review by SquireCustomer Miskovitz3 months ago
great bike and a great experience ordering/buying it.
Christine is awesome in managing the delivery and everything else.
Review by Ramyashree Ferrina3 months ago
Well built bike, super fun to ride, and customer service is top notch! Support small companies that are 100% USA based! Would highly recommend Electric Bike Company.
Review by Cashiopaya3 months ago
I like service. Bike is too heavy and I had to replace buttery, cos it wasn't charging.
Review by Qplus3 months ago
Great service and a great bike.
Review by Cadd3 months ago
Bike is great! Great price and totally worth it! We want to get a couple more soon!
Review by Parners Conophy3 months ago
Customer service is very helpful and attentive!
Review by Blike3 months ago
We love our Electric Bikes! They have been fantastic over the last year and a half. I started having some problems with the battery recharging and then the lights stopped working?? I contacted Electric Bikes and they sent me a new wiring system hoping that would solve the problem. That didn’t fix it. I found a great bike shop here in Jacksonville, Fla (Lakeshore Bike Shop) who worked directly with the folks at Electric Bikes and determined the problem was with the battery. Electric Bikes replaced the battery and my bike is now riding like new!! Thank you Electric Bikes for your great service and warranty program!! You guys have been fantastic to work with and you have a great product!!
Tim Ellis, Jacksonville, Florida
Review by Nikhita4 months ago
I bought the model x and love it. High winds and hills are no match for my bike. I weigh 250 and the bike pulls me along very easy. I love just using the motor gears. Very quiet ride and the bike rolls smooth.
Review by CustomerShelly4 months ago
A great product with great value, and a great company with great customer service. Everything was delivered fully assembled in perfect condition and the craftsmanship is amazing. I have no worries with EBC, and I love that peace of mind.