Fantastic delivery,washing machine was £100 cheaper than anywhere else, just a great service.
Review by Lutaf3 years ago
The service provided from start to finish was exceptional, I received e-mails informing me of every step that would be taken and the cooker was delivered a little earlier than stated which was perfect (the delivery men rang to say they would be early as well). The delivery men were very polite and did the job they came for with no attitude. The price was also good, all in all a good buy and would buy from them again. The whole process was hassle free which is unusual these days. Have informed the company personally about this service.
Review by HRamla4 years ago
I hadn't heard of this company so read some reviews before deciding whether to use them to purchase a new fridge freezer. I was delighted with the service. The item was cheaper than anywhere else. I ordered it on the friday morning, they emailed confirmation, and I also received a text message on the Friday evening with a delivery time slot for the Sat morning. The item was delivered within the time slot by 2 very helpful men who unpacked it, put it in place, removed all the packaging and the old appliance. It couldn't have been easier and I wouldn't hesitate to use them again and recommend them to friends.
Review by Ergin4 years ago
The delivery team were fantastic in and out no fussing, brillant service - no more of this nonense of waiting in all day for delivery, they had it down to a fine art delivering within an allocated time slot of 1 hr 20 mins.
They were lovely and I must say it was a great decision to go with 123 electrical - will definately buy off them again in the future
Review by Bafford4 years ago
Great site with execellent delivery, don't be scared of buying online with this site, I love my dyson dc25 will def do business again ...
Review by Alistan Liatsou4 years ago
The worst experience I have ever had with a retailer. Considering this is an arm of the Co-operative group it is even worse. I purchased a Combination Microwave in May & it failed 6 weeks ago. Since then I have been trying to speak to someone about it. The only contact number puts you in a queue never to be answered & emails are also ignored. To make matters worse they now only appear to trade on Ebay. I have now been forced to buy a replacement Microware & will issue a summons in the small claims court if that's what it takes to recover what Electrical123 owe me.
BEWARE - great prices but pray that nothing goes wrong!
Review by Vinyline5 years ago
Excellent service! Ordered a Beko washing machine on Wednesday delivered well within time slot on Friday! Drivers were great no problem delivering to first floor flat without lift! took all packaging away checked machine to ensure no damage! You guys thinking about ordering JUST DO IT! this is the Co-Op you are dealing with they just trade under the Electrical 123! Everything they said would happen did! And all those people out there looking for a really great washing machine with loads of extras and at a silly price(best out there!) then think about Beko they are well worth it!!
Review by Chriss CherryPop5 years ago
bought a tv from this lot that developed a fault. rang customer services who told me to contact the manufacturer myself to arrange repair, totally in contravention of the sale of goods act and all at my expense. will never buy from these charletons again
Review by Angelmouse Wojak5 years ago
Pleasantly surprised, delivery on time. When i read price could change on the agreement section i had doubts. but the price remained the same. One thing was not quite right, unless i miss understood. Delivery said TV would be unpacked and positioned, before signing for it. it was not. was told there would have been a tick on the drivers sheet if that was the case as they charge for this service. so had to sign for the product and unpack build and position it myself. good job the product was fine,
will use them again though punctual and value for money.
Review by JKey Celume5 years ago
I purchased a Morphy Richards breadmaker from this store to replace one which died after many years good service. The breadmaker came with a two year guarantee, but developed a fault after about 10 months. I contacted Electrical 123 Store who replied within hours, saying they did not have a replacement in stock, but offered to collect the faulty item from my home address and give me a full refund - and we live out in the sticks in N Devon. Can you beat that for superb customer service?
Review by Berryfield Chebat5 years ago
I was a bit worried as I had never heard of this company before and always used the high street stores, however after lots of searching, they were much cheaper than everywhere else and the reviews were good. Ordering was easy and delivery was within 2 day. I was then given a time slot of an hour in my case between 10 and 11 am,which meant i didn't have to take a day of work to wait in . The delivery guys were brilliant as well and rang me to say they would be here within 20 mins . There was a slight scratch on the door and a reduction was offered which we accepted and within a few hours i've had the credit note through. Cannot fault this service. Everything from start to finish has been easy and professional. Absolutely fantastic service i would recommend this company and would certainly use them again in fact they will be top of my list for any future electrical purchases. 10/10
Review by Mallaury Garretts5 years ago
An absolute breeze,flawless.easy to use website,i chose what day i wanted and kept informed all the way,came when said will definitely use again thank you
Review by Maartyn Demontiney5 years ago
I ordered a Hotpoint washing machine on a Wednesday afternoon and needed it as quickly as possible. I was impressed that I could have it delivered by the Friday of that week. The price was extremely competitive and saved me a lot of money compared to other companies. I received an email acknowledgement of my order and a despatch advice. I also received a text message to confirm the 2 hour delivery slot which was very helpful. The machine arrived on Friday morning and was unpacked by the delivery men. They also took my old machine away (extra £9.99), which saved me a lot of bother. They were very amenable and careful. I would highly recommend this company to anyone wanting a good price, quick delivery and good service. Many thanks.
Miss J Hanlon (East Sussex)
Review by Helpau5 years ago
Surfing the web for an i pod dock found the one i wanted but some providers wanted p+p and after some time found Electrical 123.The item was cheaper and with 2 day free delivery and i could also choose the date,how good is that.
Received a 1 hour delivery slot so my day wasnt wasted
Review by Stanth6 years ago
I also do not normally write reviews but as others have said this company were the best. Ordered oven without fuss and at a good price.
It has just been delivered, also on time and with full updates prior to this.
The men were extremely helpful,took all the packing away and could not have made life easier in these busy times
Well done and will certainly recommend and use this 'spot on' efficient company again
Review by Sulhee6 years ago
Items delivered as ordered and on time. Emails were received keeping me informed of status of order and delivery.
Review by Cyngyn6 years ago
This company are excellent to deal with.
I had a Beko freezer.
The price was the best to be found.
The delivery was fast and time schedule was spot on.
E mails are there every step of the way and a phone call about 30 minutes before they arrived.
Delivery guys are spot on pokute and helpful.
Can`t get better than this for service.
I would recommend to anyone
Review by Kayneil Szerszunowicz6 years ago
I don't usually write reviews but this company was so good I felt I had to. Ordered a tumble dryer easily on the phone & got the best price I could find on the net, was offered free next day delivery, received e-mails throughout keeping me informed & then received a text with 1hr delivery slot, thought it was to good to be true but tumble dryer arrived on time, was carried upstairs (I live in a flat) by 2 very polite delivery men without any fuss. Would recommend this company to everyone.
Review by Bohemianjess6 years ago
I found this site after getting fed up with Amazon. I placed my order at 8.00pm and received the usual confirmation email stating delivery date I requested. They kept me updated the following day on packing and shipping info. I then got an update text the morning of the delivery followed by an email confirming the time of the delivery and the name of the driver. I cant fault the customer service of this company. Their service is absolutely exceptional and far exceeded my expectations. Well done Electrical123, I'll definitely be back
Review by Deaneesha6 years ago
Just bought Hotpoint washing machine and Hotpoint tumble dryer from Electrical 123...both very good value. Came within 2 days from ordering with free postage! Received email the day before with delivery time slot and a phone call on the day 20 minutes before being delivered.
Well what a 1st class service. Will certainly use in the future and will highly recommend Electrical 123.
Review by Chimpy6 years ago
Electrical 123 is the best company I have purchased from on line.or store
I ordered a Beko freezers at a very good price.
I was informed all the way to my delivery.
Time slots were perfect and adhered to
Delivery men were polite and helpful.
I had emails and text from start to finish of my order
This is a company were I would always order from in the future
brill-perfect-twenty out of ten
Review by Mashoor7 years ago
Bought a Dyson handheld vacuum cleaner from Electrical 123. It was very much cheaper than I could find it elsewhere and delivery was second to none. Arrived within a couple of days.
Highly recommend this company.
Review by DewDewAMan McCarrty7 years ago
I ordered goods over a week ago which were due for delivery today. I had no text or email confirming delivery slot and when calling Customer Services was put on hold for 30 minutes. The monies I thought I'd save by using this company was used up in telephone call charge! I shall not be using them ever again!
Review by Mesiya Runglall7 years ago
Ordered a Beko washing machine on the net through Electrical 123 based on their past reviews, price & delivery.
This company blows the likes of Comet out of the water. For starters their price was a full £50 cheaper. Secondly their online website ordring system is simple as. Thirdly, their delivery was FREE. Finally, not only did we get it delivered in 2 days, but they also sent an email confirming the delivery time to within 2 hours the day before so we did not have to wait in all day. Try getting a delivery within 2 days and to within 2 hours from Comet.
Overall I cannot fault any part of my buying experience from this company and would definitely recommend them.
Review by Nfatomanyoussouf7 years ago
I ordered a Hotpoint washing machine in July and it was promptly delivered the next day by Electrical 123. I was kept informed when the delivery would be (free delivery too) and they were on time...which is always a bonus. Anyway, I used the machine about 10 times and there was a loud bang and an electrical burning smell. I called Electrical 123 and they organised an engineer directly with Hotpoint...that's where it went wrong. Hotpoint contacted me and cancelled the date (no engineers apparently) and then moved the inspection to the next day. On that day they called again and said they didn't have any engineers for another 2 days. I was really disappointed, and I told them so, as I have a large family and I had to use a launderette at a cost of £10 per wash! Hotpoint basically didn't care. I asked for a replacement machine as it was only about 6 weeks old (only used 10 times though, as I'd been on holiday). Because it was over 28 days they wouldn't replace without an inspection...rubbish!
I contacted Electrial 123 again and let them know and they tried to escalate the issue with Hotpoint...to no avail. They called me back really quickly and the result was that they offered to replace the machine for me and delivered it the next day. I presume they will now have to take the duff machine issue up with Hotpoint but offered me a fantastic service as it's resolved the issue for me. I wouldn't hesitate to recommend this company for any electrical goods in future.