I recently bought muslin wraps online and after a day or two I was advised some were not available and I was given the option of a refund or choose from one of the others they had in stock. I decided to choose the others they had in stock and received them within the time frame. The quality of the product are of excellent quality and the prices are the best around from what I have found online. Very happy with quality and customer service. I will definitely be buying again without a doubt. Keep up with the good work.
Review by SehH1 year ago
I received my order within the promised time frame. The quality of the product was better than I had expected. There is no need to worry with this company, ignore the scary reviews!
Review by ACrawl Dulap1 year ago
I had a great experience with them I love there product quality and service I will keep shopping with them
Review by Popet1 year ago
huge savings all at one place, I really like shopping through them. I am going to buy more and more Puchaced items online and it has been a great. Delivery has been prompt and items are of extreemly good .quality .
Review by HLzumbadance Methold1 year ago
Bought a beautiful bedspread from Elan last week which arrived within 3 - 4 days. The bedspread looks alot more valuable than what I paid for it. Keep it up guys!
Review by Gmahmah1 year ago
I purchased a quilt cover online which was delivered within a week. Excellent customer service since I had to return my purchase as I preferred a more crisp feel. I was kept informed through the whole process. I got a credit note and I will definitely buy from them again and will tell my friends and family to as well.
Review by Ajoni1 year ago
I have bought stuff from here a few times now. Every time delivered within time promised and never had any problems with the products. ALso awsome deals keep appearing on this website.
Review by Brione2 years ago
I ordered the product from online by searching the google. A shipping error occurred when the product was delivered to New Zealand, and I could not find the proper way to deal with. I have contacted the staff with chatting on the website, and she caught what is the problem and how to solve exactly. Although I proceeded the refund due to the reshipping period and the mark which is resent to the sender, Im satisfied with the hospitality by hundred percentages and would like to use the website if I have a chance.
Review by Meixian2 years ago
Purchased bedspreads worth $500 and received them within 4 days. I received order confirmation and then a phone call to confirm order. This was on a Saturday. Received complete order on Thursday. Very happy with my purchase.
Review by Marecela2 years ago
Just wanted to let you know that the two doona covers l purchased have arrived so promptly (From VIC to country NSW in around 4 days, so faster than a Aussie Post letter!) and delivered to my door by friendly freight people. The doona covers are great and my kids and l are very happy with them. Thanks so much for a prompt service and fantastic range to choose from. I don't normally do online purchases, but am impressed with your products and efficient delivery. I have told friends and family about your website since l have been so happy with both the quality of the doona covers and the quick delivery. Cheers.
Review by Nov2 years ago
Purchased a bedspread worth almost $500 and received it within 4 days in perfect condition. The bedspread looked even better than the image online. Totally in love with it and the price was very nominal for the quality of the product. Plus cant complain about the service, received my item within 4 days!. Keep it up Elan
Review by Afriwalls2 years ago
Thank you, great service, and order delivered on time. Parcel is in good condition when arrived. It was a pleasure to deal with an online company. Easy to use web site. Great customer service. Helpful online chat system. Thanks for the follow up note. We are really happy with our product too.
Review by MazS Khantahiran2 years ago
I normally do not add reviews but the outstanding service has convinced me to do so. I ordered a throw 3 days ago; I was expecting some guests and I needed a throw rug urgently. Elan linen guaranteed the delivery in time and within 3 days my parcel is here. This is exactly what I was looking for... a THROW - not a blanket. It's SUPER soft and washed up nicely. It is "ivory" in color - but a light ivory - not very deep yellow... which is perfect for me. Also it is lightweight.. Also good for me. Please DO NOT hesitate to buy from them due to some bad reviews, service is EXCELLENT!
Review by Mr Jones Brunker2 years ago
I don't usually submit reviews like this, but after being VERY reluctant to use this website after reading bad reviews calling it a scam, I have to say that my experience has exceptional. Their live chat support girl "Diana" talked me through the purchase, confirmed the product (Heritage brand All season Wool Quilt in King size) was indeed in stock, I went ahead and ordered. This was Monday night. Today (Wed) at 11am it was delivered to my door, and I should add, I live in Sydney.
Add to this the fact that their price point was less than half what the same quilt retails for at DJs, colour me impressed!
Thanks ElanLinen, I'd happily be a repeat customer.
Review by Cyclone2 years ago
Items on their website said in stock but weren't and now it's been 3 weeks and they still haven't processed my refund! This website is a scam.
Review by Michael Diggs2 years ago
I bought it from Elan as I saw cheep prices but I was little scared to that they are selling at quite the low prices are they going to maintain quality to but I took the risk of Buying KAS white quilt cover. I was quite amazed by there service they deliver it on the given time and my quilt was amazing.
Review by Vednier Aji2 years ago
STAY AWAY!!!!!!!!!!!!! DONT BE FOOLED BY LOWER PRICES! Honestly the most terrible service EVER. I have no idea how this company is still going because they are FRAUD.
Made an Order but forgot an item so asked them to cancel and refund which they said they did and then i made a new order. Firstly they NEVER refunded my first order, secondly after 1 MONTH of making the order i emailed to ask what the hell was going on, they responded that one item was out of stock but no one bothered to contact me which is disgusting or send the first items which were in stock?????? I asked them to cancel the entire order and refund me the money because i was pretty disappointed with their service, they said that the refund would occur in 24 hours............... another MONTH later and still no refund, i have sent numerous emails, i have called - the contact number they provide THEY NEVER ANSWER i must have called 100 times over the next month. This is a FRAUDULENT company - i wish that i read all the reviews first because exactly what has happened to me has happened to so many others.... Total CRIMINALS!!! At the moment im planning to go to consumer affairs they should not be allowed to get away with this and im not the only one...
Review by Cirsten Vanhooren2 years ago
I have been embroiled in a dispute with this company for over a month after purchasing linen to the value of $300. First they said it wasmt in stock then they tried to offer me inferior alternatives and then finally are refusing to refund me my money. They continue to say tgey will refund but the money is not showing up in my account. I am utterly disgusted and intend to pursuit it further now eith ACCC.
Review by Preity3 years ago
My online purchase was dispatched promptly, well packed, and arrived within 2 days. One item was unavailable from the supplier and Elan Linen emailed me offering a store credit or refund.
Review by Aruka Kakaveli3 years ago
Purchased a glider chair for myself last Sunday and received the delivery on Wednesday. I was not expecting this quick response. The parcel was left outside my door exactly as I had advised in the order notes. Item was received in perfect condition. No hassles at all. Really appreciate the service they are providing to busy individuals like myself who can't really chase around merchants for deliveries.
Review by Lebarron3 years ago
I bought a bedding set of KAS from them and I am really satisfy with there customer service ,they offer me extra discount but they told me that they will deliver in 15 days so Sit back and relax.I received my product and its was perfect.
Review by Andzani3 years ago
Thank you so much elan linen. My bedspread was delivered today and its so beautiful I am very happy with my purchase.
Review by Nerise Dartayet3 years ago
This is the worst online shopping experience ever!! Do yourself a favour and shop elsewhere.
I only purchased from Elan Linen because what I wanted wasn't available from my favourite site Manchester Warehouse. Little did I know it wasn't in stock at Elan either, they just weren't upfront and honest about it.
Their communication is pathetic! Don't bother calling them because they don't answer the phone. They don't even send a confirmation email after an order is placed. I tried chatting to them to get an update on my order and it took 5 hours before anyone started chatting to me. This was during the middle of a week day.
Before I placed my order I communicated via chat checking that the colour of a cushion matched the bedcover. I was assured it did. When it finally arrived they were not alike. Now if I return I have to pay a restocking fee and return postage. They won't accept any responsibility for the advice I was given.
My order took 14 days to arrive. Six days after I placed my order I paid to have it sent express post but it was sent with a courier company Hunter express. Susan Harvey their customer service representative is adamant the warehouse sent it express post. I know what turned up at my door. The delivery driver didn't even bother to knock it was just dropped near my front door.
It took so long for my goods to arrive that the price was cheaper by the time I finally received them.
Don't waste your time or money shopping here. Disorganised is an understatement!!
Review by Sberry Layug3 years ago
Hello all you lovely people at ELAN,
I received my bedspread this morning, have put it on the bed and it looks beautiful. I am thrilled to pieces with it, the quality is great and the colour suits the room perfectly. Many thanks to Chris who was so helpful when I was undecided about the colour and the weight, she was more than patient with me.
Many thanks for this lovely product.
Review by Matiss3 years ago
After reading other reviews I was worried about ordering from Elan but thought I should try something cheap to see how they went. I ordered Thusday night and the package arrived Tuesday lunch time.
I received my goods right on time. My 3 cushions arrived in good shape. I guess it's what they say... bad experience you tell ten people, good service you tell none. I don't really think that should be the case, but I guess that's how it goes. I'm happy to say nice work Elan.