very very bad service. Delivery is done 7 days after it was supposed to be done. So, we could not use our skis at our vacation. Their customer service is useless and not helpful at all.
Review by Harveen3 months ago
I bought a running backpack from Ekosport as the price was less than any other website. Firstly, the delivery was very slow and they ignored any messages sent via their website to ask about when it would be delivered. Then I discovered that one of the hydration bottles which came with the pack was leaky. Again, they were very slow to deal with this by e-mail. They eventually sent a replacement over a month later. I then noticed a hole in the bag after only using it a few times. I again contacted them to ask for an exchange and they again were very slow in dealing with this. Eventually, they told me that they did not have the exact same colour in the product in stock so I could have a refund or the bag in a different colour. I found that the bag's manufacturer website had this in stock and I explained this to them. I then received an e-mail to say that they were refunding me despite me wanting an exchange. When I replied to say I wanted an exchange for the product in a different colour. I was told that this could not be done as the refund had already been processed without any agreement. Poor customer service from start to finish.
Review by Vimalkumar3 months ago
I was going to order some items. Before accepting terms and conditions of sale, I clicked the link to read them and the page is not found ! :O This is not a company to be trusted !
Review by Thangaraj Moltby4 months ago
God, I wish I knew it's not UK based company. Ordered Sunday, it's wednesday today and it's still showing it's somewhere in France. Expected next day for bloody 10 quid delivery. AVOID!!!
Review by KeAzia5 months ago
I'm absolutely satisfied. Three days later, the package arrived. (The Netherlands) The two coats I ordered are impeccable.
Review by Edsumi6 months ago
When i bought my Salomon skis,boots,poles and helmet,i had no problem with them! (I only bought them because on this site they were on sale).I didnt really mind that i got the equipment in 5days instead of 2 days.They also do Binding for your skis to if you want to.
Review by Reelika6 months ago
I ordered a pair of climbing shoes. They came within 3 working days but were both shoes for the left foot and were both different types with one still having the security tag on it. I have applied for a return but still have not heard anything for over 4 days now. Terrible service.
Review by Bodric Dierxs6 months ago
Hey guys i was plannimg to buy volkl ski deacon76 but now i am really confused what to do. Espescially that i live in lebanon but i am comimf to cologne from 21 to 25 may...any advise?
Review by Jaxan6 months ago
I bought an Icebreaker hoodie as the price including postage was the cheapest I could find anywhere. They kept me informed of the delivery progress and the experience has been very good. I would definitely use them again.
Review by Cloverfield6 months ago
Really not good experience. After my payment I have no feedback via email or any other available contacts. Placed my order 2 weeks ago and still having not even response. All is paid. Really getting worries what will happend... Order number EU0076114
Review by Johanet6 months ago
Quite possibly the worst customer service I have ever received
Review by Vanderlande7 months ago
Just thought I should share my very positive experience given the negative reviews on here! I bought a pair of women's ski trousers. Half the price of other websites (£37 reduced from £81). They arrived by courier within a week and are perfect!! Very happy with both the product and the service.
Review by Ferkhi8 months ago
Totally unacceptable. DO NOT EVEN THINK ABOUT IT. DOUBLE ZERO SERVICE HERE. Sure the prices might look attractive but be prepared to face complete failure. If anything goes wrong, you will have nobody to contact, nobody to email and nobody to call. There might be an email and phone number but they will not respond. THIS SHOP MUST BE CLOSED DOWN BY THE LAW IMMEDIATELY. I ordered 3 items one month ago and received a partial delivery of one item. The other 2 items are missing and I wish I had never had order from this shop.
Review by Meeza8 months ago
Ordered skis from the website. Really happy with them but they came with a hidden import tax. Took an age to arrive too. Despite the Swiss website it’s actually a French company. Beware if ordering from Switzerland.
If you look into deep into the terms and conditions you can eventually find the warnings.
The company is more concerned with attacking reviewers than with improving the customer service. As you can see from other Swiss reviews this is a long-standing issue.
Review by Swarnav9 months ago
i was almost about to buy climbing ropes from ekosport, but there seems a lot of bad reviews, hence, i will not take my chance. It's a good price for the pretzl ropes, but no guarantees. will it arrive on a time given ?
Keep the it up!
Review by Maugueret Jiwany9 months ago
After seeing all the bad comments here and not getting any information from the costumer service, I was very concerned about it. I have received an email confirmation but that was all. I kept waiting 5 days without knowing if my order was being sent or not. I've received my order today and everything was perfectly fine.
My advice to Ekosport is just to be more aware of the clients and improve a way lot more the costumer service. All rest is fine.
Review by Danniknitter9 months ago
I've used Ekosport a number of times and I am always really happy with their customer support and prices. I also recommend them regularly. I know plenty of people that have used my recommendations and have been very happy too.
Keep up the good work Ekosport!
Review by Chaynor9 months ago
Awful service. Parcel was held in Swiss Customs for almost a month then I was charged a HEFTY customs fee even though I bought from Ekosport.ch - the Swiss website.
Terrible customer service and communication throughout. No help at all.
Now I want to return items since they arrived too late for the ski season and I will be charged for postage and also cannot get a refund on the customs charges. May as well put them on eBay.
Horrific horrific service. AVOID AVOID AVOID.
Review by Ainara10 months ago
Brought a pair of Faction CT 2.0s with Salomon bindings, for a great price. I was abit nervous having ordered them and checked their reviews to see a few negative responses but I couldn’t be happier with the service they provided. Skis arrived in good time with good packaging and the bindings fitted to exactly what I had asked for. Ekosport gave me great prices, delivered skis and bindings ready to use and were super helpful when I called customer service, thanks a lot guys!
Review by Zeheer10 months ago
Ordered skis boots and poles then came here and was instantly nervous about whether my purchase would arrive. But I'm so happy. Prices are amazingI was looking at second hand items for more money thank I paid on Ekozport. Shipping incredibly efficient with up to date information during delivery with DPD and i was kept in the loop at every stage of processing and delivery. If you leave enough time before your trip to allow for delivery times well worth the cost saving. Thank you Ekosport.
Review by Janlova10 months ago
It was my first experience with Ekosport and honestly I was quite afraid of their services after reading all the negativ comments. However, my order (ski with binding incl mounting) was delivered in 7 business days to Czech Republic, perfectly wraped and without any defects. Fully recomanded!
Review by Roobi Wenge10 months ago
Normally I would rate you with 1 star, but I would like to offer you a chance! I'm training to make a order in Germany or Italy being out of these countries and it's impossible.:( I would like to select the shipping address in one of these two countries but I'm not even able to get on your site... Do you have any explanation? I can understand that for example you don't give the choice to a customer on the German site to choose a shipping address out of it. But not giving the chance to place a order? This dosen't make any sense...
Ps . I can not place a order from Romania. I don't want to get the items here , I just want to place a order. So you didn't fix your problems....
Review by Omond10 months ago
I am surprised to see so many bad comments on this website.
I do not normally write reviews but here I wanted to share my very good experience with them.
I've ordered a bunch of snowboarding gears via the Ekosport.nl last Wednesday, got delivered in 6 working days, with very good prices. Packaging around items is solid, delivery was smooth. I recommend this website and will order again.
Review by Kertenisha10 months ago
good shop with pretty good customer services. i have bought several times and normally no problems. Only one time i didnt receive the package and i contacted them and it was a problem with the tranportist. they made the claim very quickly and my package arrived in the following 2 days. So in general i am satisfied withbthis shop. Also bergfreunde is good. the worst is alpinestore.
Review by Alpona11 months ago
Ordered 3 weeks ago some stuff on their Swiss website and I still don't have the items. Terrible service.