In my opinion : appalling email service, poor customer care, average products, exorbitant prices, inefficient and unreliable. Look at all of these negative reviews before parting with your hard earned money for any of their services.
Review by CuKathy3 weeks ago
Im afraid I might have made a mistake by switching to Eir. I visited an Eir shop on Tuesday and bought a new phone and switched from 3. I was told i should be up and running in about 2 hours. In about a half an hour, I thought I was, yippee!! I was able to make calls, Strangely, I wasn't receiving any and when I checked it out I was told it could take up to 24 hours. I was able to live with that. After 24 hours, nothing! I went back to the shop and they said I might have had a faulty sim card which they replaced and asked me to give them another 24 hours. I did, It's now Saturday and the story is the same, After a lot of what I would describe as technical rubbish talk i finally got talking to a manager. He was nice and forthwrite and he told me not to have too much confidence. It's now Saturday and I don't. Im kinda religious in my own way and quietly praying.
Review by ECampos Weyermann1 month ago
Anybody considering Eir for their home broadband and TV service Be Aware. I was a Metor mobile phone customer before it was taken over by Eir and I didn't have really any issues with the mobile phone service so I decided to try the TV and home broadband service... Big mistake!!!!! TV is OK but home broadband is absolutely awful. When I complained they sent me new router 3 times but no difference so its not the router is is the broadband they provide. I'm working from home 3 days of a week and it is not sufficient enough to dial in to my office computer. So I decided enough is enough I rang the customer service and ask it to be cancelled and I will stay on as a mobile phone customer. That was 30 th July and they said OK it will be cancled by 31of August but still they are looking to charge me for the full bundle and when I went to store they are saying that everything is fully active! Like I never rang them. So I'm cancelling my direct debit and won't be paying for the service I'm not using.
Review by Martyest Spadafora1 month ago
One star is not technically true, minus many stars would still not really reflect just how bad the 'eir" experience is!!! I will echo the factual opinions of 99.99999% of everyone that has had the misfortune of being in any way involved with this non entity so called "communications company" (so wrong they should be prosecuted for even advertising as being such)
Thankfully I have reached the end of my 2 year nightmare contact, I have been so disillusioned and frustrated and angered by the total disdain and contempt this company has shown to ME and EVERY OTHER CUSTOMER with EVERY PART of their 'business' (another meaning for the phrase, corrupt and bottom feeding lowlife scum that are defrauding the very people they rely on to pay their shareholders)
As long as I live I will NEVER EVER have any dealings with eir or ANY COMPANY THEY BECOME!!!! the hateful way they treat their "valued customers" should be a good enough reason for the (laughable) regulator to IMMEDIATELY close them down permanently and ban anyone working for them from ever working in a telecommunications company again,
The bottom line is though.... these lowlife filthy scum are only continuing to be in business because the 'highly intelligent' (chokes laughing) people of Ireland allow it to continue and seemingly do ZERO research into the horrendous company/service or choose to ignore the truth (in which case they deserve everything they get)
I really am interested in finding out the how, why and who is responsible for allowing this fiasco to continue to claim that they are a communications company and now that I have been pushed to this point I absolutely intend to make formal complaints about eir and insist on written answers from whom ever is responsible for allowing this to continue whether it is a regulator (with no brain) or the politicians (that definitely have not got 2 brain cells to rattle between them) and couple those two with the "vested interests" (I think that's the polite way of saying corrupt politics and big business)
Just incase anyone disagrees with my analysis feel free to read all about the broadband fiasco involving politicians and eir and the ever present "hedge/vulture fund" bottom feeders.
As for me I have decided to eliminate a mobile phone from my life as and from this Friday and never intend to use or own one again.
Thank you for reading my opinion (steps off soapbox)
Slan agus bollix
Review by Dekeria1 month ago
Appalling email service, poor customer care, average products, unreliable. Checkout all of the negative reviews before parting with your hard earned cash for any of their services. Such a shame a company with so many resources can't even deliver on a simple email or phone call not to mention installing their products.....incidentally they are professionals at billing for services they haven't provided ...strange isn't it..... .if you want a stress free life stay away from these Amateurs...
Review by SciRox1 month ago
Went to their Dundrum Centre outlet last night to upgrade phone and sign a new contract. 2 women assistants were working there. A lady in front of me was obviously frustrated at the service she was receiving. Another seemed to be just chatting to the assistant. 4 people were waiting over 20 mins without any acknowledgment or sign of being served. Neither assistant appeared to have a clue as to what they were doing. In short, they were inefficient, non-professional and discourtious and showed utter contempt for Customers. I gave up, went to Carphone Warehouse (amazing service) and moved my business elsewhere. AVOID THIS OUTLET AT ALL COSTS.
Review by Filarman1 month ago
A real madhouse, stay away from this company if you want to have any resemblance of some piece of mind.
Tried to get my broadband installed for over a week.
First time they didn't show up because they had the wrong phone number on their database
After that, constant miscommunications between Eir and OpenEir ended up in them not showing up on the last day I was available and not doing anything to solve the issue. Their reply was just "am sorry there's nothing we can do" and shifting the blame between them.
Review by Aysea1 month ago
Terrible company to deal with in every way.
Review by Keetzy1 month ago
Longford store is such a descrace will definitely not be going anywhere near it again they have a young blond fella in there went in to buy a phone was so ignorant and rude I will definitely be telling all my friends and family about this such bad service
Review by Peejay1 month ago
Worst repair team ever , had a bad hit with lightening on my line 5 weeks ago , 4 or 5 call outs made to eir and it’s still not repaired, A full new line is needed. They even had the cheek to ask me to to get and pay for a digger to come in to put down a new connection box and
phone them when the box is in and they will connect me ??? 😱😱😱
Paying an extra €2.50 on to my business bill for an 8 hr repair is a joke, never missed a bill in 36 year , shame on you eir😡
Review by Ylana1 month ago
Top scammers in all country!!! Newer get what you payed for!!! Customer care service i don’t have the right words how to subscribe it,ppl on the line sounds like they have no clue what they talking about! My advice just simply AVOID this provider,safe your time and nerve sistem 😎
Review by Scean Jandakova1 month ago
Can someone please help me with my EIR problem or can advice me with what to do? I am being screwed over immensely, have tried everything and i am really frustrated.
So I sent my new Samsung A50 which i had only 28 at the time into the Eir store over 3 weeks, where i was told that it was a manufacturers fault and that i had cause no physical damage to the phone and it would be back early next week and fixed free of charge... Next week i go into find out i had to pay €160 to get the phone fixed, which wasn't fixed when i paid the money. So they shop started telling me it was my fault and contact Samsung if i had a problem and i did, they told me it was eirs problem and eir sent it to the authorised repair center which eir said it was authorised.
So myself and another family member began ringing the eir customer care team, where a team leader took the case on herself and saw that i was in the right. Her and her agents promised multiple things to me, which included a brand new phone back and my €160 which they made me wrongfully paid. They said i would have that my last Friday week (August 2nd). So i didn't receive anything, then i lefty it a few days as i was on holiday and expected them to come through to me with some information.
The following Wednesday and everyday since i have rang them up trying to get what they told me i was entitled to (which is all recorded by them - so they're got out lying). The woman handling the case took a week off and apparently no one else in the whole company of eir wanted to do something about the case as she didn't pawn it off to someone else and didn't keep me informed either. So i spent countless hours dealing with agents who weren't particularity nice or helpful at all! (I was hung up on, lied to, made false promises to, redirected to the wrong people).
Called back Monday this week to find out, she had taken another day off. I had multiple agents leave emails and call backs for me to her but on Tuesday I rang back multiple times trying to reach her as she wasn't calling me back and multiple agents said they were talking to me and that she would ring me back but didn't, after hours of arguing finally at around half 3 she came on the phone, where i was told that only today the processing of me getting the new phone was put through and take it would take 3-5 working days but said nothing about the initial problem of the €160 i wrongfully paid for the repair. When i asked her about it, she denied that I was definitely getting it back (even though there's a recording between her/her agent and my relative where they tell her i am definitely getting the money back with the phone back - that was supposed to be 13 days ago). All she did was escalate the problem to the complaints team on Tuesday because i wasn't happy with just the phone and then she guaranteed me that within 24 hours that it is required by law that the complaints team get back to me with a resolution.
Its nearly 48 hours later (3 and a half weeks since this started) and i have heard nothing and rang multiple times to be only shut down again. I always have opened the case with ComReg but they don't seem to be doing anything for the case either.
Review by RoxyPease1 month ago
Both my wife and myself were with eir, she was paying for broadband, home phone and mobile, I was just mobile,
Broadband and home phone was rubbish, every time it rained we lost both, and remember this is Ireland, it rains a lot
It got to the stage where I would come home from work, grab a cup of tea and phone them,
It was always the same response, reboot your router, I will look into this for you.
When I had collected 7 escalated ref numbers and things we're still the same, we told them we were leaving, cancelled our DD, sent an email to the bank saying they were not to be paid, and still that month they stole €148 from my wife's bank account
They are the worst company with the worst customer service on the planet
Review by WestCoastComicGuy1 month ago
How this company is permitted to trade is beyond comprehension , it’s a result of loose , reckless and useless regulation in Ireland .
I give one star only because I can’t give zero stars.
There is zero customer service - ‘ your call will be answered within 2 minutes ‘ what this really means .
This is a recorded message , we do not offer any tele support - you can go online to log ur complaint , if they repeat this enough times this is what you will have to do ,
So , this service is contracted out to some very low cost country when the operators are totally clueless( Just to confirm I expect they are people poorly paid doing their best but have zero training or support ). , and just repeat like the answer phone message ‘ we will log ur complaint - you answer I have done this already done this 20 times - response I can’t find it on the system , I’ll try another system , maybe it’s is all computer generated .
The only department that works in Eir is collecting money - just disconnect when late .
This is a company that has been asset stripped so many times it’s a total ZOMBIE COMPANY ,
To this this joke of a company think they can provide the national broadband service .
This zombie company is not fit for purpose
ADVISE — THIS COMPANY IS REDUNDANT- NO ONE USES LANDLINES ANY MORES , IF YOU SERCH ALTERNATIVES FOR BROADBAND TRY MODUMS FROM VODAFONE / THREE -
I AM WAITING FOR IMAGINE TO OPERATE FROM MY AREA
Review by Zonera1 month ago
One star is too much.
Awful customer "service".
We cancelled our subscription because we were moving out, but nothing was registered. We keep getting bills and as we paid direct debit we didn't notice until it was too late that they were still taking money out of our account. I tried their chat service, no satisfaction. After an hour I was told that they could do nothing for us. We sent a letter of cancellation to their "Cancellation Team" in Dublin. No result. Today I tried a chat again, and after 1½ hours I was told that they could cancel with 30 days notice! And I cancelled our Eir subscription over 2½ months ago! Not to mention all the expensive roaming charge phone calls from a foreign mobile. We must have made at least 10 attempts to get out of their claws. And we are still getting bills.
I asked for a script of the chat. Not possible. Of course they don't want anything on record.
The most fraudulent company I have ever dealt with.
Review by AlMacN2 months ago
1 star is too much! really disappoint with the service ! !greedy,arrogant...
Review by Jdls2 months ago
Eir customer service is a model to be used as how not to do business. The service provided is disgraceful. I requested an invoice back 4th July, now 30th August still haven't received. There are apparently amounts due on my account that I didn't sign off on 57 premium numbers.
The company managing these numbers do not have any record of this....
Eir are very unhelpful... no assistance given.
I have not received my invoices in last 6 months or more.
Customer service holding times is up to 20 mins. Time you'll never get back.
I would advise customers to check their bills at all times before making payment.
In fact I would not engage with this company as their service is disgraceful. Utterly unacceptable.
A communications company conducting business in this manner would only be tolerated in Ireland.
Review by Giaroslav2 months ago
I am Irish and people say you should support Irish companies. Blah blah blah.. Not these clowns! Do Not use them.
Their customer support, if you ever get through is mediocre. There attitude to contract queries is "Well you signed it"
The only way change happens is when you start affecting the pockets of investors.. So I will take my €100 a month elsewhere
Review by DisappointedBeyondBelief2 months ago
If I was to start I don't know when i'd stop!!
But i'm going to try....
Awful awful everything! So so bad.
If you like wasting HOURS and HOURS of your life on hold trying to sort out problems only to cause more then this is the company for you. (and that is no exaggeration)
My contract is thankfully finished now, but they are still chasing me for 200 odd euro and keep harassing me with texts and emails on a weekly basis.
Also, be aware that once you are sold the product in store, that's it! Good luck to you trying to get any assistance from them from then on. It's a "you'll have to ring this number, we don't deal with that" scenario.
Just so so so horrible. I hope this helps at least one person make the right choice.
Review by Seffal2 months ago
Absolutely disgraceful customer service. It's like talking to a wall. Zero understanding. On borderline with scam. Unable to place complaint. Avoid at all cost!
Review by Deeptanshu2 months ago
This company is a complete joke that offers zero customer service or any service for that matter , will rip customers off where possible , leaving you waiting for hours on end for support , then you finally speak to some clueless unhelpful poorly trained staff member.
Avoid this company at any costs
Unfortunately with such poor regulators in Ireland this company is still allowed to trade / operate .
It’s hard to believe that the Irish Department of Telecommunication permits this company operate within the state .
Even the Irish Government could do a better job running this company , that’s saying something!,
Yes as a national provider of telecommunications this company needs to be nationalised , enough vultures have stripped this company leaving a non functioning skeleton not fit for purpose.
Review by VGarcia2 months ago
Utterly useless Customer Service.
Just spent most of an hour trying to cancel a contract (That I was told in-store would end automatically in July but rolled forward anyway of course)
And after spending 25 mins handing over all my account info, they suddenly had 'Limited access' and directed me to the helpline instead (Who I've never to this day had anyone answer no matter what the wait-time supposedly is)
Eventually got moved to someone else in chat, whom could magically help now, but will still be billed for additional month where I've not even been using the broadband.
This company does not make their cancellation policy clear and there is A MAJOR disconnect between information given in-store and online. I've been burned twice by this now and essentially dished out money for services I've not even been using.
Happy Friday :|
Review by Cnidaria Steekstra2 months ago
Worst customer service in history.
Minimum 40 mins on hold everytime you call.
Untrained ignorant operators
Never never again
Review by Portugaltraveller2 months ago
Support agents were all friendly but had no idea how to help me.
My problem was that the Eir sport app would not recognize my login. This is probably an authorization issue and should take about 5 minutes to correct.
I had to contact the online chat support team, twitter team, app team and Eirsport team. And for this whole day of trying to get my issue solved I got absolutely no where.
Not one person I talked to (7 people in total) had any idea of how to help me. Bare in mind that I spoke to the App team and Eirsport team and that my simple log in issue was with the Eirsport app. Let that sink in.
Not one person was able to advise me of who within Eir may be able to help me. There seemed to be no communication between departments at all which suggests a broken organizational structure.
I felt sorry for the support agents as they probably only started 2 weeks ago with little to no training. I highly doubt they have anyone in their support departments who have been there longer than 6 months.
When I gave up and went on chat support to cancel my contract, the agent went around in circles for 30 minutes and then informed me that he was actually unable to cancel my contract and the "retention team" had gone off shift 15 minutes prior.
I was considering switching from Virgin to Eir for TV and Broadband but needless to say I will not be doing that.
Review by Goshy2 months ago
Looking up upgrade with eir, 11th September 12 mins then told I was onto the wrong area I should be only few mins holding to the area I needed, 20 mins later I hung up the phone.
12th September tried again to ring another 15 mins, for someone up answer then hang up my phone call, again I rang spoke to a girl Tara from the cork office she wouldn’t give me her surname as I wanted to make a full complaint over my experience. She told me again I was onto the wrong area but took my number to get someone to call me no one did. I’m a valued customer with this phone server, yet two days couldn’t get anyone to speak to after numerous calls on hold and then Tara in the cork offices accusing myself of being err-ate, I was she apologized but helped no further, surely eir being a big phone provider should have the staff volume of calls or not I waited my time and still brushed off nothing dealth with. Also waiting 20 mins to the phone to be picked up heard people in the offices talking someone actually hung up on me, valued customer pay my bill monthly to be treated this way and still no phone call back, Eir is a circus to deal with.