best place for great hair. I haven't brought nothing major like lace wig but I have brought soft temple. i always get.
Review by Garway4 years ago
I ordered and paid for two half wigs in October. I got an email a week after stating that the wigs weren' on back order. No word from them in two months. I had to call and inquire about my purchase. They told me that the wigs were discontinue. When were they going to tell me?! Anyway I found and ordered two other wigs, that were supposed to be delivered in in two days. It's been two weeks! I called several times, got a tracking number. Called the post office. Found out they never dropped the wigs off! They promised to resend it. But if I get two orders, to reject one. I asked to be compensated for my trouble. He said he'd give me a $15.00 coupon for my next order. Oh hell no! No thank you, I will never order from this company again. And, I found out that they are a store front beauty supply store. Smh... I'm praying I at least receive the two wigs I paid for. Never again.
Review by Laddy4 years ago
New Born Free Synthetic Half Wig - 13018 SPRING
I have been wearing this product for over a year and loved it. But very disappointed to find out product had changed not only in length but style too, look nothing like advertised. I had been buying this product from another company and decided to change. Took a chance and bought from your company and when received it was the correct item ...yay! So decided to buy 2 more. Disappointment set in when I received the items with the undesirable style changes, not as advertised. I knew it before opening the package because the packaging was smaller indicating shorter length. Now I will never waste my time again purchasing this item/product. Bye bye New born free Spring.....
Review by Tyrall4 years ago
Horrible service!! I had to practically BEG them just to get a tracking number. Also, prior to that.. I paid for priority shipping. It took 4 days and my order still hadn't been shipped out. I emailed them twice and got no response. On the third attempt, they finally responded saying that they thought they had my hair color in stock but they didn't and they had to order it. Okay.. Cool. But if that's the case why not tell me? When I ordered the hair, they told me if they had any delays they would email me to let me know, yet they didn't say anything. Then I asked when the hair would arrive, the representative completely ignored the question and went MIA. I emailed them for another 2 days, numerous times with no response. After I left a complaint, they then immediately called me within 10minutes of the complaint and shipped out my package while I was on the phone with them. I asked when I would receive a tracking number and again the question was ignored, I asked them again the next day and again they did not answer me. I asked one finally time and complained and they once again immediately got back with me.. Basically, I was supposed to receive my hair in 2 days and instead its going on 2 weeks and still nothing. Do not order from them unless you wanna feel like they don't value you. They have no communication skills. I would have been cool with the delays, had they let me know.. Every place I've ever ordered from has let me know if there was any issues. They are a trashy company, save your money and time.
Review by Cristell Abdelsalam4 years ago
I just got a call from customer service letting me know that the wig I ordered is unfortunately on back order (Thanks to my girl on YouTube who has been rocking the wig beautifully!), and would I like to wait a month for the re-stock or receive a refund. I was expecting the wig by a certain time, so I just opted for the refund, but it really meant a lot to me that I not only received a phone call regarding what was going on with my order, but I also received an email regarding the refund immediately after I got off of the phone with the customers service rep. I had my reservations ordering from this company, but because of this simple consideration and customer service I will definitely order from them again. Also, this was the second order from them,and the first order I got from them had no hiccups at all. I will definitely be ordering from them in the future!
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635 Leamington Avenue