First impressions are everything. Egotrips held a 50% OFF Sale recently, for the holiday season. My son ordered 2 items on 12/7/18. Received an ‘Order is Complete’ email 3 days later on 12/10/18. There was no tracking included within the email. He logged-in on their website, into his account, to check the order. Sure enough, it says the same ‘Order is Complete’ without providing tracking. What exactly does this mean? So he emails customer service on 12/12/18 and they respond promptly saying they’d provide tracking at the end of that very same day. 4 days go by and no word. He then emails the same customer representative asking for tracking or if his items have even shipped yet? We get a tracking number but the representative goes to explain they’re just waiting for the other item and then they’ll ship them both out. Okay, so ‘Order is Complete’ is totally false? Which is it? Today is now 12/18/18 where we entered the tracking # into the carrier’s website and it still doesn’t exist. I assume they are still waiting for item #2 before they can ship? We live in the States and have doubts that we won’t receive both items until AFTER the holidays. This is horrible! I can only hope that both items actually ship and arrive as expected, soon. However, we will not order from them again. 1 and done for us. As the title to this review reads, first impressions are everything, and go a long way in my book. Sadly, @egotrips_ (@needmore_sneaker) failed this first-time customer. Warning to those expecting the service you’d usually receive for buying items with hard-earned money and having to wait so long to get them. And yes, their site clearly reads ‘Shipped within 4-10 business days (OUTSIDE GER)’...We Order from overseas all of the time and this has to be the worst experience. Times-up guys, please do better! Or at least stay in constant contact with your customers expecting the service they think they’re paying for.
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