Conmen. Stay away. Will freely lie to avoid warranty claims.
Review by DanieinDC6 months ago
Wish I had seen this review site before.
Bought an Olympus underwater camera from this company. On its first use in less than 5m of water it leaked and stopped working. Its rated to 15m. They said the warranty is void because its water damage, which I would accept if it wasn't a waterproof camera.
Spoke to Olympus Australia who said yes seals often fail and they would have replaced the camera under manufacturer warranty.
eglobal did not and would not send the camera to Olympus in Hong Kong and were not prepared to assist me at all other than charge half the price of the camera in repairs.
Im having the camera returned as I wouldn't trust them to repair it. If they wont admit a seal failed then we would be faced with it failing again.
Spend the extra dollars buy it here in Aus and stay away from these scammers.
Review by ForkLift Alisander9 months ago
The seller doesn't ship my paid items (bought on eBay). Now he doesn't respond properly to my questions. I think I got scammed. Don't buy from this shop!!
Review by MariaP Lukaszewicz10 months ago
Items received faulty, and confuusing RMA process to consume your time so you give up on refund.
My order is genuine and below is order number.
Review by Khiriya1 year ago
I purchased a digital camera from eGlobal on 1 April 2018. Delivery and pricing was excellent. However the camera was defective out of the box. It was returned to them. I have now been writing to them for three months asking for a refund. They refuse to refund me and want to charge me $86 to fix the defect. They have a 14 day return and refund policy which I fulfilled from my end. Currently they have the camera and they have my money. I feel they do not look at my emails but simply send me cut and paste replies. Shop somewhere else if there is a warranty risk with your purchase.
Review by Sweetbabyjesus1 year ago
Excellent product and excellent service.
Strongly recommend this site.
I will buy again in the future.
Review by Evangeleen Boures1 year ago
Very bad customer service. For 20 years or more, as a comercial photographer I have been buying Casio protrek and Gshock watches. Recently I bought a CASIO WATCH G-SHOCK GG-1000-1A5ER from E global. The box arrive dammaged an a cheap no pading plastic bag. The watch seemed ok when opened. As soon as I got it out I could see, or rather NOT SEE the digital numerals in both the top and even worse the lower panel. I took photos showing a comparison betwwen theirs and my other casio. Huge difference. The only way to read their watch was to have it facing direcly into the light. I sent the watch back with lots of photos showing how bad it was. After three to for emails they just dont respond anymore to my last request to refund my money in full. They say there is nothing wrong with the watch. They want me to pay $50 for the rma postage???? Rip off and another $20 to post me back the faulty watch! I wish I could put up photos to show how bad it is. I will now email Casio and lodge a formal complaint with them as well for the rotton service from E GLOBAL.
Review by CallieR1 year ago
As stated by previous reviewers this company are a pack of sharks and drop ship which means they just are a bunch of cowboys.Their warranty is worthless.
i was caught with a camera I ordered and expected it to be delivered in 3 days instead it took over a week.They said it was Sydney stock, in fact they delivered it from Hong Kong .
Their RMA department is pure b/s they only reply when forced to and do nothing but argue about claims which I was warned about by my wife who is Chinese, she warned me not to do business with them and I should have listened.
I you have a warranty claim or need to return an item I feel sorry for you.
Just looking at these 5 stars rating , hmmmm..........looks fake and false to me.......could it be the company doing this ?
Review by Ndumiso1 year ago
Don't fall for the low price. It's not worth it as you have no chance of getting an issue repaired or replaced. Part of the charging device fell out after a few weeks and this was their response: "According to our technician, this is the first time they have see such issue on this item. Therefore, this will not be accepted for warranty as it is considered physical damage".
LOL - Avoid this bunch of crooks at all costs
Review by Castletown1 year ago
I purchased three items (cost 4000 dollars) form their store, This company lost my items and no refund no response.
Also the closed website changed to another still doing cheating in sales.
Review by Shiya1 year ago
This company has really poor customer service and does NOT stand by the warranty of its products. Despite clear evidence that a camera I purchased was faulty immediately upon purchase, eGlobal would not honour the statutory warranty to repair or replace the product, despite me paying the postage to return the camera to Hong Kong. The product was used conscientiously according to all operating manuals but due to a fault in manufacturing it ceased to continue to work. I'd strongly recommend avoiding any purchases from eGlobal Digital Cameras Australia.
Review by Avikesh1 year ago
Avoid these con artists at ALL costs, the minor savings are not worth it. You get ZERO support if anything goes wrong which is quite common in mobile devices. My phone short circuited when I plugged it into charge, nearly leading to a fire. When I tried to claim this under warranty they told me they cannot honor a warranty on any device with damage and because the phone had scorch marks they wouldn't accept it, EVEN THOUGH THE SCORCHING WAS DUE TO THE MANUFACTURING FAULT!!!!! I was dumbfounded, if your device breaks through no fault of your own they will not honor the warranty because the device is broken.....spend a moment to try and make sense of that.
Their after sale service is nothing short of disgusting.
Review by Modebelu Nfn1 year ago
I've bought an WI-1000X with them, the first one was screwed (probably the internal wire was tangled or something on the hardware level went wrong) after 3 months of use and the left channel didn't make much of a sound if at all, they straight up replaced a new one for me.
Yes their customer services was a bit slow but at least they get the job done.
Didn't mention they've got great prices.
Very happy with them
Review by Bafford Rc1 year ago
Purchased a phone last month and it shipped from Hong Kong but arrived not working. Sent it back but they claim that it required a hard reset and it works now. Wouldn't trust their products. Still trying to get my refund, after one long month of continuous correspondence.
Review by Amolak1 year ago
Three weeks dispatch time despite 3-5 days* quoted on their product page, combining for a total 20+ days delivery for the phone... which was then dead on arrival. Organising a return/replacement has been a nightmare, missing RMA case numbers. Currently waiting for a resolution with PayPal.
They are Hong Kong based dropshipper, meaning they don't have stock on hand, they are just a middleman. They don't handle the stock locally, they ship it from the manufacturer/HK based warehouse. Great prices but terrible service. You will be stung. Buyer beware.
Review by Snoo Kizourides1 year ago
Easy checkout process and fast delivery. Item arrived as genuine product at a really great price. I’m looking to buy from here again!
Review by Nisan1 year ago
Phone is working great, although the charger did not fit Australian Socket, and the spare plug in the box did not fit Australian plugs either.
Review by Quard1 year ago
Bought a lens from them on 16/5 and it was delivered to me in Auckland on the afternoon of the 18.5. Absolutely incredible speed of delivery and extremely well packed. I would recommend this company to anyone.
Review by Gronek1 year ago
-Their products are relatively cheaper than other on line company by few dollars.
-As long as the product they sell are widely in stock.every thing is OK.
-Because their sale support team suck. you are dealing with a bunch of "Arrogant [email protected]#* " do not know what "Customer service meant".
- You hope like hell the thing you bough from them do not have any problem. otherwise you would be in a deep sh$#to deal with them.
I would not recommend any one for eGlobal Digital Cameras Australia.
Review by Caoimhghin1 year ago
WHAT A JOKE!!!!
My phone played up within days of ordering. I let them know immediately and when they finally bothered to answer my emails, they told me to send it back to Hong Kong. They tested the phone and told me the phone was fine although I had sent them a video of the fault in action. They then asked me for $20 for the phone to be sent back to me. I will never purchase from them again.
Review by Stian1 year ago
For all potential EGlobaL Australia customers.
Just to let you know the warranty eGlobal provides supersedes the Vendor's warranty. So, if a product is covered for more than 12 months by its Vendor, dealing with eGlobal will chop it down to 12 months (according to eGlobal policy), regardless vendors like Sony providing you 2 years (and others providing even more). You'll be left dry, on your own, with no support from the vendor nor eGlobal in case you need. Sony Mobile refused to action the warranty as eGlobal is considered an importer, and gave me a lecture (they are happy to use a globalised world to make money, not that much when it comes to responsibilities).
I have a Sony Xperia Z5 Compact, and its camera is showing clear hardware related issues (lights and colours flickering), in the phone itself you can check support information provided by SONY, it says "Warranty Valid until: 15 Apr 2018".
Sony says "there's nothing they can do" as eGlobal is an "importer" and that means "you're not entitled to warranty in Australia".
eGlobal says "we offer 12 months warranty according to our policies".
I was left dry with a perfectly valid full cover warranty.
Hope none of you guys goes thru this frustration.
Review by Deyus1 year ago
You can buy from them if you want a discounted price but you must pray to your god that it doesn’t break. The customer service is the worst imaginable. I bought a phone that stopped working and I asked them to fix it. After going though all the possible ways for us to not return it, they reluctantly would fix it for me. After shipping it to them under my own cost and eGlobal HK not acknowledging that they recieved the product 2 WHOLE WEEKS after it actually arrived. After another few weeks (keep in mind the phone wasn’t in our possession for a month), they finally decided to fix the phone and I still haven’t recieved it 2 months later. You can send as many requests as you want, but they only respond only they want to. The replies are arrogant and unhelpful. Never even consider buying from them. If you can afford losing your phone for more than 2 months, or you take joy in writing requests without responses, then you want think about buying from them to save a few dollars.
Review by Pratt1 year ago
They have not provided the warranty details for the EPSON project I have brought from them
Review by LizzyT Francischetti1 year ago
So look, bought a Smooth Q Gimbal and product doesn't charge. Have advised customer service and am now getting the famous eglobal run around. I'm not wasting my time or money returning the product because they are legendary in avoiding replacing or refunding defective product. I have written this off as a loss. Will never purchase from them again.
Review by Ranyse1 year ago
Paid for a smart watch they said they had in stock.
Every week they keep saying its delayed and they will ship it soon. They don't have stock and constantly buy time without giving me any real date. Don't sell something you can't get. They are not an Australian website. Paid 10$ more to get it delivered from Kogan instead, delivered in 4 days
They happily took my money for Samsung Gear S3 SM-R760 Frontier Bluetooth Smart Watch - Black with no intention of delivering the product. Now its going to be a nightmare to get my money back