I paid for a mobile on this company's website by bank transfer. After waiting for 50 days for the order to arrive, exchanging many emails with their fictitious support team and going through fictitious investigations with courier services I received this mail today from them:
++++++++++++++ MAIL BEGINS HERE ++++++++++++++
Unfortunately we have to reply back to this message with bad news. We have received word from the courier that the investigation is complete and this has confirmed the suspicion of a lost parcel. Since the order was not insured with us, the package is not covered against loss. The goodwill payment of € 22 will be refunded to your respective account. This should be reversed to you in 10-15 working days via Worldpay.
We sincerely apologize for the fact that this shipment did not produce the desired result.
We would like to draw your attention to the conditions that are explained on our website:
1) If you choose the "Standard Shipping Method", the responsibility for the service during the transportation of the goods as a whole for the courier company. Courier companies cover only the physical loss or damage of goods during transport at the maximum liability of 22 euros as stated in the terms and conditions of their service.
++++++++++++++ MAIL ENDS HERE ++++++++++++++
So out of the 452.18 Euro I paid I'm going to receive back 22 Euro. I think the message is clear.
Review by JRBlackburn Louisy1 month ago
I ordered an article. At first I wondered why they don't use the shipment tracking of the shipping company but use their own tracking tool. That in itself is pretty shady. They also gave me contradicting information on the status of my shipment giving another excuse for its delay every day. After 10 days it hadn't arrived yet so I looked up the reviews. I came to the conclusion that eGlobal Central is a fraud so I asked PayPal to get my money back. Suddenly three days later the article arrived. I'm not sure if you always have to complain before you get your order. But I'm certainly not going to use this shop again.
Review by SDias Leamare2 months ago
I ordered a xiaomi mi 9t phone. The product is nice with a very competitive price. Shipping took around 10 day to germany. Im very pleased.
Review by Ershov Privette2 months ago
I just placed and ordered for a LG G7 thinq, I am in Germany, my payment has been processed, it's been 4 days and I haven't received any info or updates regarding my order. I contacted support several times now, I haven't received any answer. Do yourself a favor and don't order anything from that store, they're irresponsible, they have no respect for the customer and obviously no customer service. They're shady AF. Buy locally and save yourself this shopping nightmare.
Review by Scumbag2 months ago
I was going to give this company a zero stars if possible but they came through and delivered the goods in 8 days after going back and forth with emails regarding the bad communication and way of shipping which is a horrible stressful experience and that is hurting the companies businesses in my opinion. But After getting a DJI mavic platinum arrived well package but the original box was cracked and little smashed as I open it. The drone fly just fine no problems thank God but the buying experience was nothing but frustration after reading this reviews I could not sleep, waking up and checking status at 3 am as they are in Hong Kong and of course it’s different time, no to mentioned the boot that send answers that you can read and go wth? after I send several messages they where answered in a proper time and manner.
So, for the way they shipped and communication which I was not happy I took one star but over all the delivery was ok and item it’s new original and in good working condition.
Good luck to you all.
Review by Lennen Umapas2 months ago
I have ordered Mi 9t at 26.06 and I received today 15.07. The price was unbeatable compared to other websites. I was really afraid coz I have read too many bad reviews. at the biggining the website gives everyday one tracking update, I don't think its real coz its every day at 2 am and its the same for all the people. but after 8 days they give me a real tracking link with DPD. it came to DE from NL. it came as the description.
82019-07-09Ihr Paket ist bei DPD angekommen, bitte folgen Sie diesem Link für weitere Informationen:05167***********
72019-07-08Ihr Paket wird in Kürze im Kurierdepot ankommen.
62019-07-07Die Sendung ist auf dem Weg zum örtlichen Depot.
52019-07-06Ihr Paket ist in einer Sortieranlage angekommen.
42019-07-05Der Versand wird im Kurierdepot ankommen und sortierten.
32019-07-04Der Versand ist auf dem Weg zum Kurierdepot.
12019-07-02Das Paket wurde vom Kurier abgeholt.
I hope I won't need thier warrenty coz I don't know how they react by then
Review by Ruudza3 months ago
I order a phone Samsung s10 plus before 13 days and still don't send them. Better give 50 euro more than wait for one mount to take your item. Worst site I ever seen.
Review by Xila3 months ago
Well packed, took a bit time to arrive but all fine.
Inner Cap had some damage but hardware all ok
Review by Tayyba Efosa3 months ago
I am very satisfied with the product and the price.
Review by Marylon3 months ago
I ordered a huawei go watch. All went very fine. Delivery was also okay 8days. Also tracking of package is very detailed. Watch was in original package and sealed.
Review by Rayanna Pail3 months ago
Great service! Received the product in the perfect shape and just in time!
Review by Earlenr Lashine3 months ago
Bought an item on April the 9th, after more than a month nothing has happen. I never received the good, help, service or assistance. Escalated to Paypal. Hoping to get some money back.
Review by CandiceQuinn Erkki4 months ago
Review by Conlee Fouasnon4 months ago
I ordered a few things already, but now was definitely the last. They are horrible. I ordered a drone, they said it is in stock. Delivery time 6-8 business days. 14 days later, still not shipped. Only excuses via email, they seem to have only 1(!!!) person for customer service, no phone hotline! I involved now paypal buyer protection.
Review by Rawinnibha Adrain4 months ago
Don't buy anything from e Global Central
I ordered a smartphone and it arrived today. The only problem is that in the package is no smartphone. I only received the product description and otherwise an empty box. Delivery took quite some time (14 days) to send me nothing. I'm now in contact with Paypal and hope that I can get my money back. Please do yourself a favor and order somewhere else!!
Review by Crisiree4 months ago
Reliable service, genuine new products.
Processing time until shipping is bit long but nothing that was not expected.
Review by Bikemox4 months ago
I experienced very bad customer service. 7 months ago I received a phone which was broke, but couldn't test it for some weeks because I had moved to another country. when I found out that it was broke, I had to send it back at my own expense and have been waiting for the repaired phone ever since. in the meantime it lost all its value and I will receive the phone 9 months after buying it because I live in another country now. it's unbelievable. don't take the risk. buy somewhere else!
Review by Buildbase Cristian4 months ago
After I've got funny tracking email I tried to search this delivery "company" and landed on this page where I found lot of scary comments. Of course I've got panicked but I have decided to wait. After precise 7 days I have received DPD tracking link, and two days after parcel arrived at my doorstep (Germany).
I've bought Xiaomi SE 9 and it came originally packed and as described on website.
Some tips from my side:
1) Use Paypal. Even though it can take weeks for PP to refund if some problems occur it is more secure than money transfer
2) Someone mentioned in the previous comment: the number of parcel you receive from eglobal will be your DPD tracking number, but you need to remove first two and last two digits. I have tracked by this number directly at DPD and got information earlier when the packet arrived in Amsterdam. Eglobal is updating the tracking every 24h with predefined boolshit text.
3) Eglobal uses some weird custom made (probably) online shop software which can seem odd especially if you are used to experience by e.g. Amazon or Ebay. Do not panic though.
4) Eglobal seems to try to earn additional euro on different delivery types. I fell for it and paid additional 8E, but I would not do it again, since I think it is not necessary especially if you pay it per PayPal
In a nutshell:
+ Fair price
+ Decent delivery time
- Complicated shopping experience
- Not sure how guarantee will work, if needed, but it sounds costly and complex
I hope it helps and fingers crossed for your deliveries.
Review by Loghin5 months ago
Bought a phone for 160 Euro. The phone "was lost" on the way, so eGlobal claimed. They refunded me 20. Great business model. Thanks eGlobal. NEVER BUY HERE!!!
Review by Caelee Sucala5 months ago
great prices and selection!
Review by Siearra5 months ago
Very late delivery!
No return service!
additional admin fees and transfer back to Hong Kong costs!
Totally not recommended!
Review by Odean5 months ago
Everything was as expected.
Review by TheaMay5 months ago
My order: #7448799
I have watched a lot of videos related to eGlobalCentral on Youtube, and finally decided to buy Sony a6300 here,(it is an old model, and it still costs above 700 Euro in Germany in Saturn or MediaMarkt). After waiting for nearly two weeks, it finally arrived. The camera is new and unused and I'm very satisfied with it.
So, if the warranty is not a big problem for you, this is definitely a good choice.
Review by Maxine Verronet5 months ago
I ordered a phone cost-862 Euro. It has been more than one and half month and my package is still missing. I got the tracking number dpd link. It shows it was delivered to my address but I have never received that. I claimed for refund but there is no active response from eGlobalCentral, I am still waiting for my money.
I will never use this website again, it was a huge mistake. And can only recommend to stay away from it. It looks like german company but it is a company based it China, Honkong.
STAY AWAY FROM THIS SITE!!
Review by GabrielMFernandes6 months ago
This is the second time I have purchased airpods here and this store is trustworthy. The only minor drawback is the slow delivery speed.