Ordering anything over the internet always creates a tinge of uncertainty. My experience with eFireplaceStore however was exceptional. First, the logs arrived within a week of ordering but unfortunately, one of the well-packed logs was broken. I called eFireplaceStore not knowing what to expect and within 24 hours a replacement log was sent to my house. That's good service and a product guarantee. Nice job!
Review by Crilda Romario2 months ago
Everything was as described, perfect....................................................................................
Review by Tangerae2 months ago
Everything I ordered arrived sooner than expected, was undamaged, and all the pieces were there. Couldn't be more pleased!
Review by Thanayri2 months ago
I ordered an item in the evening and found out it was the wrong thing, So I contacted the company in the morning after checking to see if the shipment was picked, which is was not. I asked them to stop the shipment and cancel order but they continue to ship and it was shipped to the wrong address. So I had to go to bbb and also argue with their non customer service they have.
Review by Montali Delvescovo2 months ago
I found the same fireplace doors that I'd been waiting for the local chimney sweep to order since Christmas on efireplacestore.com. I ordered them on Saturday and they arrived the following Tuesday. I installed them within a few minutes of them arriving!
Review by Clinay Busmanis2 months ago
Service was great! I reviewed their website and then called them with a few questions I had. The sales rep was very knowledgeable and what she didn't know, she phoned someone else and got my answers from tech support. I placed my order with her. Shipping was a little confusing in that it came from multiple warehouses and 3 different carriers, but with her help we were able to track everything and all was received in less than a week and no damage.
Review by Chloevelyne2 months ago
Quick and great customer service. I sent emails asking a few questions and they answered them right away and delivery was very fast.
Review by Senour Thode3 months ago
Could not find one large enough at any Canadian site. Store was very helpful!
Review by Janila3 months ago
Great customer service - fast response, shipped with carrier i requested, and feeling they would be able to help if things did no gowell.
Review by Anjeneya Camilotti3 months ago
I needed a fire ring that was way bigger then what can be found in the big box stores. After searching the web I found a 60" diameter 16" tall steel fire ring. Ships in five sections that bolt together. Shipped and delivered within a reasonable amount of time.
Review by Elane3 months ago
I called to get specific info to match a Empire furnace damaged on a Fish house Wheel house due to an accident in transit. I needed to match all ducting and venting to safely replace what I had installed as a pkg. The Technician helped via a call back after he investigated all necessary adaptations and performance issues to get an acceptable match. The Tech also shared where the info was located in my original Empire guide and shared the part numbers and placed the order for me. The order arrive and was installed and was a success to get my fish house back on the Lake before the season ended. Appreciate the expert help to match and keep safety first attitude for a successful install.
Review by Dippydora Geras4 months ago
I ordered several items on 2 occasions. Both were shipped the same day and arrived 2 days later.
Review by SINxSELEKTAH4 months ago
Customer service was great
Shipping was very quick
Fireplace screen is beautiful
Review by StephanieIsLive4 months ago
I ordered the North Star Fireback and this item was delivered promptly and looks great in the fireplace. Nice quality and design.
Review by Iulianno Kaalipuu4 months ago
Found website via web search for my Drolet woodburing insert. eFireplace had the grate for my insert at the best price. Shipped quick after purchase, arrived promptly and as described. Will buy from eFireplace again. Very satisfied.
Review by Nyman4 months ago
Ordered a wood burning stove and blower attachment for over 3 grand. Two weeks after taking the order they call and say it is not avaiable! Also, they had shipped the blower attachment and wanted me to coordinate return in order for my refund to be processed. Of course I told them to deal with it on their own, which ultimately they did. Full refund was given same day but now they have delayed our construction project by at least two weeks!
Review by DanieC Amimita4 months ago
Easy to order great communication with shipping , which was free and 2 days I had my order , super easy to install and came with instructions !
Review by Kiranpal Rachmat4 months ago
Called eFireplace to talk with a human about purchasing a fireplace. Spoke with Owen who is great. He answered all my questions, gave me some additional input, & placed my ordered. Fireplace arrived within a week of ordering it. Great service!
Review by Klauspeter5 months ago
takes customer service to the next level especially when all the info you have to make an ordering decision is a photo and manufactures description.
my experience went from disappointment to very satisfied as a result of efireplace and their business integrity.
Review by Fitsumbirhan5 months ago
My wife and I recently purchased a fireplace insert and chimney lining supplies (she purchased the fireplace she wanted, I went back and purchased the installation supplies) and despite an error I am still giving them 5 stars! The fireplace arrived quickly and everything was perfect. When I received the installation supplies - the wrong parts were sent. When I contacted customer services my call was answered quickly, I was given simple instructions to correct the issue and was sent the correct parts the following day. The correct parts were FedEx delivered on a Sunday!! Great products, Great Service!! I will definitely use this company again in the future.
Review by KRichards5 months ago
I called to order a fireplace insert and was not sure what size would fit in our mantle. The salesperson was very helpful and knowledgeable. When the insert arrived it fit perfectly.
Review by Realle5 months ago
Wow did I have a crazy day, big order of piping got delivered to wrong place, things went crazy, luckily I was able to talk to Sara and April and they sorted things out and compensated me fairly for the mishaps. Even though it was a mix up from everyone we were able to solve the issue rarely what companies do now a-days. They are my go to supplier.
Review by Nozomi Veit5 months ago
Very quick and efficient process to buy and install.
Review by Jacqueleine Baguet5 months ago
Compared prices with Amazon and found eFireplace cheaper. Simply bought vermiculite board, but it was well-packaged when delivered and the delivery was handled with emails in which I was informed the package was to arrive and another that told me it was here. Easy peasy.
Review by Debbbraaa5 months ago
Quick mailing and easy to install hood to help with protecting our mantel
Our reviews are aggregated from multiple sources to give you the best overview about efireplacestore.com.
Building a hearth is like any other home construction project. It takes a lot of hard work, time, and, unfortunately, money. Well, at eFireplaceStore.com our goal is to take some of that burden off of you, the busy homeowner. We carry literally everyth...