Updating my review from 1/20/18 to add that you can get a response from edressit if you contact them via Facebook messenger. I received a return address for the dresses I purchased, but it cost $62.00 to return the two dresses because the address is in Shangai, China!! If I'd known this before buying, I NEVER would have made the purchase.
As of today (mid March) I have NOT received a refund even though I returned the dresses in perfect, unworn condition with all tags still attached per their refund policy. The customer service person that responded to my inquiries said they would give me a refund once the dresses were received, then they said to wait until after Chinese New Year...I'm STILL WAITING.
HORRIBLE COMPANY. Dresses were NOT WORTH this aggravation and time. Instead of enjoying this time with my daughter before she gets married, I'm dealing with this nonsense. Shame on you, edressit!
Review by Saraaah2 years ago
I ordered a dress from edressit for my pre-wedding photo shoot. It looked beautiful on the model. I opted for a colour change and a custom made dress. I had my measurements done by a tailor so that it would be correct. They struggled to tell me what colour another dress was on the chart so that I could choose it - this should have rung alarm bells. Anyway I went ahead and ordered a magenta dress with my custom measurements. The dress arrived in a different shade, which I could live with. I tried it on and it was too loose and too long, they had not adjusted for my height. I wrote to complain and they blamed my measurements. I went to my tailor to get remeasured and he confirmed the measurements I sent were correct and he confirmed the dress was designed for a tall person. I sent multiple pictures to ask for a refund for the custom made fees because it was clearly incorrect. They continue to blame my measurements. They offered me 20 euros which is a joke and does not even come close to my tailoring fees to get it sorted. When I highlighted this, they reverted back to blaming my measurements and ignoring the fact that the photos I sent clearly show errors on their part. I also found a pin left in the dress - I was lucky not to get stabbed. I would avoid ordering from here especially if youd like a dress truly custom made or you might end up wasting £289 like I did!
Review by Nganga Padigos2 years ago
What can I say to Edressit: bad payer,swindlers! I bought one dress ,after I had payed they said don't have on stock,since that they didn't refund me.
Graziele lima costa
Review by Krims Bayazid2 years ago
I love my dress from eDressit, It looks much more expensive than it is and the design is really nice. It arrived in Romania by DHL in only 4 days. I will order more! Highly recommended.
Review by Kall2 years ago
I ordered my daughter's Homecoming dress from this site. It seemed like a good idea at the time. I won't make them mistake of ordering from them again and only write this review in hopes of saving someone else from making the same mistake. I measured my daughter EXACTLY and ordered a Small dress for her. When we got it, it was terrible quality. The biggest problem was it wasn't the size we ordered. It is marked small - but it was not the measurements the website said a small dress should be. My daughter normally wears a US size 2/4. She couldn't zip it up. Her friend (that is a US size double zero) could barely zip it up but couldn't walk in it. I contacted Customer Service and after 14 emails back and forth they finally gave me the address to return the dress. Except I have to pay the return shipping even though it was their mistake on sizing the dress wrong. I contacted DHL to ship it back and was quoted over $100 to ship it back to China. That is more than the dress is even worth. This site is a total rip off. BEWARE!
Review by PHowardUK2 years ago
I ordered a wedding dress from this page, over $300, and they took 2 weeks to tell me that it was sold out... They could have easily posted on the dress that it was not in stock so I wouldn't have ordered it. Thanks to that, I don't have a wedding dress and I've basically been begging to get my money back. They told me that I would have to go online to cancel my order but funny story is that when I tried logging onto my account it said that it was nonexistent... Hmm. Okay. Worst possible page on the internet. Not recommended.
Review by Lionelta2 years ago
I bought the dress(sku:02173400) for an adult black-tie. This was really the best dress i loved. Look gorgeous! I already recommended it to my friends. And I would definitely bought more dresses from this site.
Review by Bafford2 years ago
I purchased dress on August 4 ,I paid extra $ 42 for the faster shipping ,they promised I will receive the item in 3 business days , I needed this dress for (august 12) for my sister wedding
I emailed them that I was worried and I was afraid if I don't receive the dress on time they told me calm down you'll receive that the dress on time so I didn't buy any other dress and I trusted them and I waited , I did not received the dress after 8 days waiting for it ,
I did receive the dress and I didn't have any dress for my sister wedding I have no time to buy another dress
Such a disgrace and scandal customer service!! They played and killed my time and my money I had no dress for my sister wedding
Worse than that I was begging them to refund my money and he said that they will refund me after they receive the item back although I never got the dress but they refused to refund me neither and I had to beg them over PayPal to refund my money untill now they have not refunded me yet and I'm sending messages to them to please refund my money back over PayPal
There is a number on their site but they can't speak English they respond to emails to days later they have a horrible and on trusted business just be aware they killed and wasted my time and money for two weeks just for a dress
Review by SohYanFong2 years ago
It's a wonderful site with nice customer service. I've bought many dresses from here. If you guys want to find high quality dress with reasonable price, absolutely it's here, your best choice.
Review by Therapymom Gorlitsky2 years ago
I made a order with edressit. After a month I contacted them because I didn't recieve the order... a detail was missing, I gave it to them. Two weeks later I had to contact them again since my dress didn't arrived... another detail such my phone number was missing (which I gave them before).
I told them that my dress won't arrive on time for the wedding and that i want my money back. They said no problem.
I never got the money. I contacted them few times, they keept saying they did refund me, sent me a PDF like "a proof"... but I never got my money and I never got my dress.
NEVER TRUST THIS SITE
Review by ThomasCustomer3 years ago
I just ordered my daughter's prom dress. It arrived within two weeks of placing the order. Good quality for the price .. dress looked exactly like the pics.. great fit ... This is my second time I use this website and I was really happy with the service.. thanks edressit.
Review by Jeunelle Pomietlo3 years ago
Do not buy any dress here if you don't waste of your money.
I was planning to buy my wedding dress here and visited London shop.
A month later, I got totally different fabric and terrible stitched dress.
The worst thing is they didn't refund my money...they deducted 10% from the money I paid...
That is the most strange service I ever had.
N'achetez pas de robe là-bas qu'ils font des tissus différents et le point de l'image et ils ne remboursent pas l'argent correctement.
Review by SeelyJunk3 years ago
I bought an evening dress for my daughters wedding. It looked exactly as in the picture. Material was beautiful and lace amazing. Thank you edressit. One happy customer
Review by Arborvitae Fakoussa4 years ago
c'est mon premier achat sur edressit, et je ne suis pas déçue!
cette robe de soirée dentelle est tout simplement parfaite, composée de 3 superpositions doublure, dentelle et voile drapée pour un effet vaporeux garanti, la coupe près du corps très féminine, le décolleté asymétrique avec une seule manche, très originale. Merci, edressit!
Review by Landvetter4 years ago
Dress looks stunning and fit perfectly!!! edressit.com thank u sooo much. I can say: dress to impress :) Embroidery appliques is really delicate. Even better than i expected and i did not need any editing...
Really feminine, right size and beautiful. I was satisfied with all the process of delivering, without problems. Thanks again, edressit, and i will buy many more, definitely!
Review by LittleMiss4 years ago
I ordered a couple of dresses from eDressit and they were beautiful dresses. Nothing was wrong with them and they fit fine, they just looked awful on me so I wanted to return them. I had no issues with getting a response in a timely fashion from eDressit's customer service and they were very willing to take the dresses back. The trouble came when I actually wanted to mail the dresses back to China. The shipping cost was almost the same price as the dresses (well over $200) if I wanted to send the dresses back via a reliable shipping source (DHL). After a lot of running around town and stress, I finally just decided to resell the dresses here instead of trying to ship them back to China.
Review by MacAnthony4 years ago
I once ordered a dress in advance for a wedding (maid of honor) and it did not arrive. I was called two days before the wedding and someone was asking for my size.What would they need my size for if I had ordered a standard size? I was hopeful,ordered again, paid for fast delivery and the dress was still not here a month later. Yikes. Terrible.Never again.
Review by Mephisto4 years ago
I am a very loyal customer from eDressit. I have bought many dresses here, and they were all of good quality. If you want to buy high quality but cheap dresses online, I highly recommend this site to you. But when you select dresses, do remember to choose the right size according to their size chart. It is smaller than our standard size. They have a very excellent customer service and will be very helpful when you have any question.
Review by Saijan Saekidle4 years ago
Ich kaufte ein rotes Kleid bei eDressit. Es ist ein bezauberndes Kleid! Durch die Maßanfertigung passt es wie angegossen, ich bin wirklich sehr zufrieden. Die Qualität und Verarbeitung ist sehr gut und der Stoff fühlt sich auf der Haut toll an! Die erste Erfahrung bei eDressit ist sehr toll!
Review by Egishe Labovicius4 years ago
I got my dress three days ago,very satisfied with my dress. I wore it to my fiend's wedding yesterday, received a lot of compliments on the wedding,that was fantastic, I enjoy that kind of feeling. Recommend this site to all of you.
Review by Ishraga4 years ago
During the three years, i bought too many dresses from eDressit store. All of them are amazing and have the best customer service. All of these dresses are great in design and hot sale. Have received. Dresses from eDressit always get lots of commendations and effective feedbacks from other customers. As a wholesaler, i am willing to buy more dresses from this site. Five stars to eDressit and these new arrivals are also highly recommended dresses.
Just want to say thanks to eDressit.
Review by Chrisst Derrow4 years ago
The dress i bought from this site served as the bridesmaid dresses for my friend's wedding in Miami. At first we were worried about the fit and length being that if they weren't perfect we couldn't do anything about it. They were all perfect. The bride was so happy with the result and all of the guests could not stop gushing about how perfect the bridal party looked. Also, the skirts are super flow and we were able to do a sort of impromptu flamenco dance on the dance floor. I was very happy with the dress:)
Review by SherylBrown4 years ago
I found eDressit has local retail store at San Francisco, that is close to my place. In my area we don't have this kind of store has so many selection. I guess because they have online store so their price is so affordable. I couldn't find good quality design at this price point in my area plus their excellent service.
I picked the color, fabric and style, they recorded it on file. And then they follow up with my bridesmaids for measurement and payment, every email they CC me, I never need to worry about it. Everything is so smooth, dresses arrived 6 weeks later, fit perfectly, only one dress need to hem, but we ordered by standard size and length. I highly recommend their local store if you don't feel comfortable shop online. You will believe what you see.
Review by Jyl5 years ago
I ordered a beautiful dress for my senior prom, it took a month for the dress to arrive and when it finally did the dress did not look or fit like the pictures at all. When I tried to contact the email address on their return policy page or live chat I got either no answers about how to return the dress, or no reply at all. The second you say you want to return something they stop writing back. Also you have 14 days to return an order, but you can't return something without customer service approval, which you can't get when no one contacts you back. I completely regret ordering from this web site, now i have an ugly $160 dress I can never wear. Very disappointed, please save yourself the trouble and do not order from edressit.com
Review by DiTheSpy HighRoad5 years ago
I am a customer of eDressit for more than five years, their dresses are always the top and can meet my expectation, small issues may occur, eDressit team always can figure them out very quickly. Delivery is very fast, usually it just takes three days, but if the dress you order in out of stock or for tailor made, it may take a few more days. However, I received my dresses on time all the while, great site, great job!
Our reviews are aggregated from multiple sources to give you the best overview about edressit.com.
eDressit was initially founded in 2004, taking her slogan “eDressit -- Your Personal Designer”, always strives to provide the latest in trend special occasion dresses and formal wears for global women and teens. eDressit has grown from a packaged office to a company that proudly lead the entire process from design to delivery, setting up 5 branches throughout the world, and is ambitious to expand to every corner of the world.