Great comprehension on my problem and a prompt answer, by NALINI.
Review by Waquar1 month ago
Review by Bafford1 month ago
Solved the problem effectively. Attentive and polite. Thank you very much Norbu.
Review by Hyve2 months ago
Great! very helpful 5 stars
Review by Flugladen2 months ago
Kunst was very nice and helpfull thank you
Review by Nickelback Tippen2 months ago
Alok from costumer service did an excellent job helping me with credit card issues!
Review by Ikuza Hunnicroft2 months ago
Thank you Rohit for the help.
Review by Chairman3 months ago
I am trying to get an invoice of my trip for almost 2 weeks and they just don't send, they know how to send spam every day with advertising but get the invoice so I can submit the expense to my company, they just don't do it. I will never book anything in e-dreams again. They make me lose 250€.
I have already called customer support 10 times and they always say they are going to send, they seem like robots always saying the same and they can't send a simple invoice just imagine if you have a more serious problem.
Review by CCooper Ranwood3 months ago
PRIYANKA was very helpful. All my issue were solved.
Review by Bafford3 months ago
Atendimento Espectacular NITIKA,
Review by DerekG3 months ago
Nitika had very good phone manners and did her best to help me in my issue. She refunded a cancellation insurance that I didn't think I'd asked for, and I'm very grateful to her for that.
I still really don't appreciate how non transparent the fees are that edreams ends up charging and will not use this company again, but this has nothing to do with Nitika's performance, which was very good.
Review by SkeLeT3 months ago
During transaction price increased from Eur 129 to Eur 164
Website should improve in reliability
Visa card not accepted
Needed to contact the callcenter in order to book travel
Review by Thistlerose Brimah3 months ago
The worker Sumit worked very well with professionalism and understanding
Review by Yvonnedownie Suliokiene3 months ago
Good staff and just saving money
Review by Groucho Nimi3 months ago
Encarna in Edreams Barcelona gave us the best possible help!
I needed to get help with my ticket and called EDREAMS in Barcelona and talked to Encarna. This lady Encarna was amazing, a super manager!
I am very glad with Edreams service
Review by KatHawaii4 months ago
A very caring person, helped me in every step of the ticket purchase and Iholpe to count on qualified professionals like her.
Review by Saevar4 months ago
The entire staff was very friendly to answer any questions I had.
And believe me, I had many questions. Imagine a single mother traveling alone with a three-year-old boy for the first time ...
Just one question I still have: the total price of my trip.
I have several invoices all with a different price ...
When I booked I choosed without luggage. then I asked for 2 suitcases just for the one way trip without luggage in the return, but after I finnaly choosed one luggage to return.
Review by Bafford4 months ago
Worst experience of my life. Impossible to talk with customer care. Never ever ever again with eDreams. Lost 100 euros plus 20 euros of phone calls to try to solve the problem. In the end I gave up, booked another ticket and lost 120 euros!! Worse service/company EVER!
Review by Zakkiyyiah Bronny4 months ago
The service provided by SHNEHLATA was great.
Review by Dazzleh Sarriugarte4 months ago
Thanks for the quick service and great service
Review by TheJackham4 months ago
Very well served by MS Shushma, quickly service, and reliable!!!
Review by Ferrety4 months ago
My phone call was redirected to India. The assistant helped me and solved my problem. At the end both he and I was impatient since the phone call lasted 42 minutes to solve my problem. Even thought, Prasheat Gupta did a good job.
Review by Fernecat4 months ago
Easy to find the best available flights and the best prices. Usually difficult to get receipts, if you need them for your company. Edreams only gives you the receipt for its service, then you have to after the travel companies, which is pain in the neck (some make it impossible).
Review by Dewanto Hopfensperger4 months ago
The agent was extremely patient, educated and did all the procedure to my request be attended. I'm pleased with his service. But the wait for an attendant on the phone was very large.