Had a great experience using edreams, flights were all on time, worked out great!
Review by Emmabel Droegemueller1 month ago
The price changes between the one showed at the beginning and the one just before the payment (even without all options), it is simply thief...
Review by Mitchiko Ciz1 month ago
AMRAT help me quickly and made the refund of the cancellation insurance which i accidentaly booked.
Review by Nutra1 month ago
I bought two plane tickets and a hotel stay, which was labelled as "no change, no cancellation", so I also bought a "change and cancellation" insurance policy. Unfortunately, three weeks later the airline changed its schedules so I could no longer fly. 3 months later I am still trying to get the money for the hotel stay back, Edreams insists it was no change, no cancellation and the insurance company claims this situation is not included in the conditions of the policy, which by the way states "it covers all occurances beyond the users' control"... Edreams just takes the money and leaves you to your own devices, I would recommend to stay away from it.
PS: Update: Brent is clearly a bot and still haven't got my money back.
Review by Vaticana2 months ago
Stay far away. I booked a flight with this company through the Skyscanner app and purchased the cancellation for any reason insurance. The condition was it was it couldn't be canceled under 24hrs before the departure. I called over 48hrs before before my flight to cancel and was told nothing would be refunded. Not only that the customer service rep interrupted me every time I tried to talk and refused to let me say anything. He claimed my return flight charge was declined so the booking was never completed this voiding the return gaurantee but I can see on my credit statement the full amount was indeed charged. I've never had worse customer service and they blatantly stole from me.
Review by Grizzlyb Janowicz2 months ago
Arpit helped a lot for me to solve the problem!
Review by Evgenios2 months ago
Review by Abbiiizz Hookey2 months ago
great service (y) fast and friendly
Review by PeterN Negyesi2 months ago
eDreams is a really good flight search, it is easy to use and it has the best deals
Review by Seonil Garbuja2 months ago
Shreya was the best at all levels.
Review by Hasin2 months ago
Great approach and patience!
Review by Reyy2 months ago
Mi experiencia con eDreams ha sido totalmente positiva ningún pro lema ni retrasos, nada..todo perfecto
Review by Maristan Jozwiakowski3 months ago
My assistant during my questions Ayush Rawat has been very useful, nice and professional. I recommend it !!!
Review by Habebah Jahanmiry3 months ago
Facil y fiable, ojo con el metodo de pago
Review by MarkMacciochi3 months ago
Es una empresa muy legal y eficiente ecepcional
Review by Patchogue3 months ago
I received perfect services from Swati, thank you with all my heart
Review by Lukshmi3 months ago
I booked a flight from Bariloche to Mendoza, Argentina, for January 24, 2020, and eDreams sent me a confirmation for a flight on September 24, 2019.
Immediately, when I received their confirmation, I tried to contact them by phone - no answer - and by email - no reaction.
They charged the full price for a complete misbooking.
I will not travel to Argentina until January 13, 2020, so why should I book a domestic flight within Argentina for September?
They cheated completely.
My advice: do not book with eDreams, it is a ghost company!!!!
Review by Joansiegirl3 months ago
Do yourself a favor and don't book anything through Edreams.
There is no way to contact their customer service directly, therefore you can't arrange anything in case of emergency. Also, if you manage to get a reply, they'll delay reimbursing you indefinitely.
I had a flight cancellation insurance for an Edreams flight, which I had to cancel. I followed the requirements, and cancelled the flight a week before the flight was on, which was well within the 24h before the flight cancellation period.
It took intense online presence in a form of negative reviews before anyone replied. After that, they said they process my request and will reimburse me within 7 to 10 days. This was on September 27th 2019. Until now, on October 28th 2019, I still didn't receive the reimbursement. I sent them an email 6 days ago reminding them to reimburse me, but I guess no one trying to keep a civil conversation with them is worth responding.
Review by Scattering Atholl3 months ago
I bought four tickets from Lima, Peru to Cartagena, Colombia. the price originally was supposed to be 989 Euros, I was charged 1253 Euros. 264 EUROS EXTRA!!
I tried calling, I talked to a Call Centre in India, did not get a solution.
I spent 40 MINUTES waiting on the line with Spain, I ended up hanging up the phone because I don't even want to imagine how much that is going to cost. (Calling from Sydney, Australia).
At this stage, I don't even expect to get that money back, I just want to know if this is a total scam.
Are there actual tickets at all? I don't want to book hotels and tours and get to the airports get a sad surprise.
Review by Annexe Zehetmayr3 months ago
Todo OK y sin incidentes
Review by Rosalind Tepee3 months ago
The airline has cancelled an already bought flight and instead of solving my problem or giving me back the money I have had to call a toll number twice whic will cost at least extra 10 euros ) they did not offer to resolve online or via mail
Very poor customer experience
Review by CertifieDeals Gatungu3 months ago
The app is great. Booked a return journey from Madrid to Lima at the website and used the app to manage the travel. Great with automated check-in. The app worked really well.
Review by Gibsrsm3 months ago
Es una agencia muy buena
Review by Binambik3 months ago
Voy a escribir en inglés y español, para llegar a más gente que le puede ser útil. Acabo de buscar un vuelo y me dice que 55 euros i/v, al final me pone que si pago con American Express, Yo no tengo, he puesto mi Visa y me dice 90 euros i/v, incluso más caro que en la propia compañía en Air Europa (y no te incluye atención al cliente si no pagas). ¿Son retardad en edreams?
I will write in English and Spanish, to reach more people that may be useful. I just looked for a flight and it tells me that 55 euros i / v, in the end it puts me that if I pay with American Express, I don't have it, I have put my Visa and it tells me 90 euros i / v, even more expensive than in my own Air Europa company (and does not include customer service if you do not pay). Are you thinking people is out of their minds in edreams?
Review by Grocer3 months ago
A lot of options and great opportunities for getting good prices.