Always it’s a pleasure to work with a german company! If it’s noticed that it arrives in 2 days, you may be sure, that it arrives in 24 hours!
It’s just- “praktisch, quadratisch, gut”!!!
It’s SERH GUT!!!
Review by Tapeawa3 months ago
Very bad experience.
Sunglasses arrived damaged (UPS package damaged). For a whole month, I contacted Edel-optics who ignored my mails.
I contacted UPS who informed me that a reimbursement was made to Edel-Optics and that I have to contact them.
I contact Edel-Optics back (with UPS mail attached). They ask me whether I want a reimbursement or a new sunglasses. I ask for a reiumbersent.
After 10 days, nothing received yet.
I don't recommend buying from this website.
Review by Brumpton Youkhanes3 months ago
Review by JustCarry3 months ago
Order placed for item in stock.
No tracking information received. Does not reply to emails. Call centre phone number USA. Item delivered week later than scheduled.
Review by SeS Hanaghan3 months ago
Good quality sunglasses at a very good value price.
So why do I give 3 stars not 5 ? Because of the poor delivery service by UPS. I waited at home all day on the designated delivery day.......nothing, no parcel, no phone call, no email message.
I was not contacted at all.The next day, as I was getting in my car to leave the UPS delivery man was driving AWAY from my house without coming to my front door to deliver the parcel.I ran down the road to stop the van and at last get my parcel!
Review by Yarden4 months ago
Véritables Ray Ban rb 3546 made in italy boîte carton Ray Ban pochette Rayban lingettes Ray ban au top
Review by Avenida Longbotham4 months ago
Quick delivery. No problem
Review by Luckyfran4 months ago
just received my gucci sunglasses , beautiful came with all the accessories ! Awesome price ! great service came ontime , i recommend this site
Review by Oomar Frendø5 months ago
great price , speedy delivery !! awesome site ! and good customer service
Review by Artavius5 months ago
Service Parfait !!
Review by KuNet5 months ago
Not capable to contact the client when the order is pending for 4 days in their system and the client (I) chose the UPS express option to be delivered overnight.
Had to cancel my order, as no suitable option provided by the hotline, out of the box solution, thus I went to buy the sunglasses in emergency at another store to have the birthday present with me the D-Day not the day after. i thought I had been wise to order 4 days ahead with extra safety with the UPS express
Review by Tensei6 months ago
The pair of glasses does not fit. I have asked for a refund but haven’t received any answer.. not sure what I will do with it..
Review by Suldan6 months ago
It took me an hour to decide where to order my pair of Persol. I landed on Edel-Optics.fr, attracted by the very cheap price (220€ on Persol's website and 120€ thanks to a promotion on Edel-Optics). It seemed strange to me to see such a low price, so I checked on Google and Trustpilot some rates and reviews. I immediately discovered that the rates for this website were really good, so, without questioning myself I placed the order.
Right after that, now the crime was done, I started to read the reviews. And there are a lot of reviews. So, I began by the worst one. And there are a lot of bad ones. It made me feel guilty and bad. I thought that I have been scammed...
Anyway, within a few hours, I received an e-mail to confirm that the sunglasses were available and that they'll be sent really soon.
However, (this is the only bad part of the experience) there is no account profil, so you can't check anything about your order. I was stressed, so I decided to call them (ENGLISH ONLY). A man answered me after 4 minutes. I asked him about the authenticity of the products, and the serious of Edel-Optics, should I trust them or not, and if it was possible to cancel the order. He told me that for sure, I could cancel my order, that of course, the products are genuines, and that of course it would be better for me to wait to receive the product and see by myself about the quality before sending it back if I would like to. I followed his suggestion and wait.
The day after, I still had no news about the parcel. No confirmation that it had been send. No tracking number. I called them back, and a woman answered before telling me that it had been send. She sent me the tracking number in the next minute by e-mail.
I waited only 24 hours, and the package was here. I opened it a little bit stressed... And... Surprise ! Inside the carbox, there was an original Persol box (I know them since I already have others), in a perfect condition. I opened it, still stressed and, no surprise... There was the authentic Persol glasses case, brow leather, with the engraved logo. The glasses inside are completely new, clean. And you clearly can see it's real Persol just looking the way it's made. But as proof to be reassured, I received them with the small sticker on the lense, the left lense also holds the engraved logo, there is the serial number on the temple, the “handmade” mention, the CE homologation... Everything that tells you you are holding real Persol sunglasses.
Of course, inside the box, I found the authenticity certificate plus the guaranty from Luxottica (leader company that owns Persol), and the original brown branded wiper.
Maybe some of you other people who bad rated Edel-Optics had serious issues with the company. But I think that if you order INSTOCK sunglasses, that you take the time to call them to get the informations you need, you wouldn't have any problem.
For me, it was perfect, better than I thought. The only issue is the absence of profil account to follow the order. For the rest, it's great.
Review by Kariyn Allrappedup8 months ago
Great products, prices and delivery. Fantastic sghopping experience. I would recommend this company.
Review by Oneme8 months ago
Very good seller
Review by Akz Lubelska10 months ago
All good, thanks.
Review by Telone10 months ago
I ordered Ray Ban Wayfarer Liteforce Sunglasses from edel-optics from the French website and was extremely satisfied with both the product and their service. The glasses arrived in 3 days, just as promised. I had a question regarding the frame before I ordered it, and the phone was answered immediately, with a real person and as a bonus for me, in English. I was speaking to the office in Hamburg.
Review by Milihily11 months ago
Review by IAmHIS Renske11 months ago
Frames received are as expected and delivered quickly
Review by CJBe Gulam1 year ago
Excellent product shipping process etc.
Review by Daegan Løvendorf1 year ago
Perfect order. Received fast and as expected
Review by Fenomeno1 year ago
Quick support, I booked wrong the color and send the email to change my request. They responded nearly immediately
E-FR18-1206726 Edel Optics