I used Ecopack to ship my household goods from UK to Romania. I found Marius helpful and accommodating providing a good efficient service.
However upon unpacking the shipment I found a practically new dyson animal vacuum cleaner was missing and an old cheap vacuum cleaner substituted in its place. This was a blatant theft the substitute cleaner being wrapped up in a moving blanket and securely taped as was the dyson when I last saw it in the UK so that at first inspection it was not obvious the dyson had been taken. The old cleaner had a UK plug, so it seems obvious the swop was made prior to the shipment being loaded on ti the lorry at the UK end. So beware..... if using this company.
Review by KomancheCZ Mehret4 years ago
Marius was very responsive, very helpful and offered excellent service! Thanks a lot!
Review by Steverino Sausmarez4 years ago
i was wondered when i received a call from delivery crew i was nor expecting this much quick even a little parcel takes at least a week to deliver and my whole households from U.K to Germany just
in a week and rates are very cheap also there packing and every thing is really remarkable
well done guys keep it up
Review by Vikash4 years ago
I recommend it!
Review by Bsri Cervera4 years ago
Marius was very professional throughout the entire process. Moving your private belonging is always a matter of trust - and at every point - Marius was there to follow up and make sure thing ran smoothly. There was never any doubt about where in the process we were - and the move was executed with military precision.
Review by Ambusock4 years ago
I can't thank enough Marius Taylor and his team at Ecopack for their professionalism, flexibility and great service. I highly recommend them. They have been of real help to me, doing an excellent job.
Review by Eustace4 years ago
Excellent service and we would definitely use your service again.
Review by Shueab Geogiev4 years ago
Ecopack quoted and responded to changing events and timetable to ensure a first class removal of personal belongings.
I am more than happy to recommend them for international removals
Review by Ssooj Veprikov4 years ago
I would like to express my thanks to Ecopack Relocations' team for the great service they've provided me with through my relocation to Austria. I recommend this trustworthy and professional company to everyone.
Review by ChantelA4 years ago
We entrusted Ecopack Relocations with our move from London to Berlin.
I must admit after receiving the offer sheet we were a bit skeptic at first, given the fact that they were so much cheaper than all other companies we received quotes from.
However, those worries quickly disappeared. They are a very approachable company, messages are returned within minutes, not days.
The move itself went very well - they did exactly what they said they would - arrived on time, safely wrapped the items and loaded them up - totally hassle-free. The same goes for delivery in Berlin.
In hindsight it has been a very good decision to go with Ecopack and I can wholeheartedly recommend their services.
Review by Taverner Jolobai4 years ago
I engaged Ecopack's services when I relocated from Bucharest to London and have been truly impressed with their services. Well done!
Review by Shenay Biffiger4 years ago
Marius Taylor seemed liked a really nice young man, and was very much on the ball when giving us a quote. We liked his attitude and therefore decided to trust him and his company with our home when we moved from London to Copenhagen in March 2015. Thus far we felt great about our decision, and so we were really surprised when things went south.
Marius told us that he would have our things in Copenhagen in "2-3 weeks", and so we were delighted when he contacted us after just a week to plan delivery a few days later.
However last minute we were told "I am sorry but we had to cancel the shipment late last night as our driver fell ill.... will keep you posted", after which we mysteriously had to wait more than a month (!) before we heard back again that our things would be coming a few days later.
When more than 6 weeks later our stuff was delivered by two very polite chaps, we forgot our annoyance and were thrilled to see them carry box after box into our new apartment.
The job was pretty simple: there were tens of boxes, and an IKEA sofabed assemble. The only really fragile and irreplaceable objects were two dozen clay sculptures that my wife had made herself (burnt and glazed, these represent a huge effort over months), while the rest was mostly simple household stuff, toys, and books.
Once the two movers were done moving in after midnight, I felt bad for them and signed the delivery documents without checking on their work too closely (my pregnant wife was already sound asleep).
The incredible sloppiness of the work that Ecopack Relocaitons had performed only came out in the following days: first we realized that they had smashed not a few, but 10 out of 13 of the sculptures that we could find in the boxes. Notably the boxes with the no broken clay sculptures had been marked as "books" and had no "fragile" markings.
And only once we'd finished unpacking the boxes, it dawned on us that two of them were missing, two boxes containing many more of my wife's sculptures.
Ecopack denies knowing of these lost boxes, and uses the fact that we signed the delivery docs as an excuse to avoid blame. But worse than that, it turns out that the insurance they sold us is worthless, since they claim that we would have had to specify the sculptures individually ahead of time. That might be fair, but since they knew exactly what went in, and happily charged us for insurance, it's unethical or worse for them to have sold us an essentially worthless insurance.
All in all this is the worst moving experience we've ever had, irreplaceable objects were lost, Marius doesn't even want to discuss the problems with us, and all we can do is warn others against using Ecopack Relocations' services... or at least go into it with eyes open to the disastrous quality of their work.
PS. I forgot to mention that the IKEA sofabed was assembled so badly that it doesn't work anymore. With that crowning dis-achievement, Ecopack probably did nothing right for us, except get our impossible-to-destroy objects such as toys and books safely delivered in more than DOUBLE the promised time.
Review by WineShopper Nobilo4 years ago
Excellent service. Moved my household items as well as my motorbike (Harley Davidson), they picked up and delivered everything exactly on time. Very easy to deal with. Highly recommend it.
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3 Hyde Park Hayes, 5th Floor, 11 Millington Road