I bought an item from eComfort that does not work with my Mitsubishi AC unit. That's not eComforts fault, but should have been made clearer by the manufacturer. I contacted eComfort and after a little back and forth was left with no choice but to return the item. I received an email from Sales and suspected it was going to be trouble getting a refund. 18 days later I am still waiting. I wish I had read the reviews here before buying from eComfort. Lesson learned - do more research before buying for the first time. This is why I usually buy from Amazon and a few other reputable retailers.
Review by CustomerGezina3 months ago
purchased a Goodman unit from ecomfort. I am a DIY and could not be happier that Ecomfort is out thier. Unfortunately I did have three problems with delivery. Ecomfort took care of all the problems. I was very satisfied with the final results.
I would highly recommend this company.
Review by TorieBoucos3 months ago
Ordered multiple LG mini split components from eComfort. They had the best prices. I was reluctant to purchase from them so I ordered one piece at a time. Couldn't take a chance on them not shipping product or not giving me a refund but each time the product shipped quickly! I would definitely order from them again.
Review by Ilovethebeach Jadrná4 months ago
I am surprise they are still in business. I ordered two Buderus radiators, it took over two weeks to receive them. One of the radiators was damaged, the box was damaged as well. It good that I listened to their CS and refused immediately accepting package from delivery. I took photos and called them. Not sure what kind of freight company they are using, but delivery guy was threatening me to sign papers, and he said that he got package already in bad condition from E-Comfort.
Getting money refunded, was another ordeal, I believe they first get insurance back from shipping company and then they will refund you. They scamming everyone they do business with. If you need any building supplies go to build.com, they are the most wonderful people to shop from for any renovation needs, unmatched CS. They might not carry boilers and heating system though, but if that is the case, go to your local store, it is worth to pay more than deal with them.
Review by Lirim Croaky4 months ago
Do not do Business with these people! After purchase of their equipment, $4300 worth! I had a question and then just mentioned to one of their salesman that I am using a friend who is an HVAC Technician. Their salesman then asked if he was a Licensed HVAC and I said I did not Know and I'm kinda thinking NOYB? He then said well I'm going to be making a note on your account that you may have not used a Licensed installer! I cant believe this crap how rude! The very company I just spent $4300 with just put a black mark under my account to threaten or remove my Warranty with Them and Goodman? I guess Ecomfort will do anything to destroy your warranty? Funny how these guys want to be the HVAC cops and try to bust you with no proof right after the sale is made. Cant even explain how much this offends me as their customer, the very person who keeps them all employed! Were's the customer loyalty? They Got me so scared that I decided to use a Goodman distributor for the installation and this just may cost me an extra thousand dollars!
Review by Schmutzfuß4 months ago
Horrible customer service and shipping was slow. Was lied to about a refund as well.
Review by Eppi4 months ago
Customer service was not helpful and have template responses. Order was entered same day but paid for expedited shipping. They use FedEx but do not deliver on weekends.? Will respect Amazon delivery service much more going forward
They did not have any great technical info either- what was I thinking?
Will not use ecomfort again!
Review by Vijayalaxmi5 months ago
Do NOT use ecomfort!!! Here is a copy of the letter I sent them, and NO response. Their salesman sent me A LOT of incorrect items for my application, but when sent back, they refuse to give me a refund.
To Whom and All concerned,
It was 100% your company’s salesman’s fault/determination in the lines and products he sent me, and none of the extra lines would have been ordered if he would have sent me the correct items. Even though I had requested certain items NOT be sent, they were sent and billed anyway. He had architectural scaled drawings sent to him that showed the location and wall height of each unit. It was 100% his determination what was to be sent, and he is at fault.
I’ve been thinking about the dust caps. I asked my licensed installer, because you had stated that the lines were nitrogen-filled. The installer said that was incorrect. Possibly, if the lines had pressurized caps on them, but those were just push-in dust caps, and would have easily fallen out into the box, as was the case when originally received...we just reinserted them, they were just dust caps. It has been bothering me this whole time, and I couldn’t put my finger on it until I spoke with the installer. He had to blow out the lines before installation, and pump the nitrogen into the lines to dry them, the procedure to “dry” out the lines prior to installing the coolant into the unit. Your argument/explanation doesn’t hold water. Bottom line is that y’all owe me a refund because you now are in possession of all of the extra parts I had to order to install the units, those parts which were completely unnecessary, that y'all had me order/reorder because of your salesman's inaccurate determination of what I needed/what was required. It was your salesman who made all the incorrect decisions in which items to send to me. He had all the information, it was his recommendation(s), not mine.
This keeps me up at night, thinking of the $1000+ refund I am being denied because YOUR salesman screwed up. Take it out of his pay, I don’t really care, but I have to have my refund, it’s not a desire, it’s a necessity.
If this is above your responsibilities, send me the address of the owner/president/CEO of the company so I can converse with him/her on this issue.
Review by Jcbfunky Sonsara6 months ago
DO NOT ORDER FROM THIS COMPANY.
They are not accommodating when there any issues.
They don't care about customer service. They stated "since our prices are so low, we can't be accommodating.
shop else where, where you know you can buy without issues.
Review by Petrili Kustura6 months ago
Placed order on June 6 and was told I would have it by June 12. June 12 came and went and finally I called on June 17 and was told i had to call the shipper they use. I called the shipper and waited on hold for 20 min and then was given a ph # from them to a subcontractor in Newburgh NY they use. I called them and they said we will get it there by Wednesday (June 19) and last night i called and was told the truck was running behind schedule and they had not status. Called again this morning with no answer and still not shipment has arrived. I called eComfort to escalate to management and was told, there is nothing we can do, it is the shipper's issue. Really? I am in disbelief at the poor after sale customer service. I spent $3300 and expect better than this. I have spent considerable time now on the phone and emailing to track down my shipment and no one is assisting me at eComfort as they already got the sale, so they no longer care.
Review by Kiata6 months ago
I purchase a LG 54k btu split system, 2 branch boxes, y branch, 24 btu indoor unit, 12k btu indoor unit. HVAC tech installed everything and the unit Nevers turned on. Ecomfort, tells me I must contact LG, HVAC tech calls LG and have come to my house at least 3 times and the issue is not fixed. I have spent over 300 dollars in unnecessary visits and will spend more and ecomfort will not reimburse for giving me defective unit. The freaking unit has not even started and I am already having issues with this company. And I get message from someone name Mike that ecomfort is only responsible for parts warranty and this piece of crap has not started working. What kind of company is this.
Review by Ya10 months ago
I spent lots of time over the phone and over email discussing with customer support the products they carry so that I would be able to order all the necessay equipment. I wanted to install minisplits heating and cooling as well as a hydronics system for my new house. The rep seemed to be very nice and told me that they would be better able to help me if I completed their specs worksheet which would enable an engineer to assess the type of equipment I need. I spent conciderable time going through and filling out a long questionairre with lots of details but my house including plans, sizes, types of insulation, windows, directions of windows, flooring and roofing. After I completed the worksheet and sent it in they promissed to get back to me. I waited and waited...nothing.... THen I called and spoke to the same customer service person who said I need to wait some more... After some time I called again and this time the customer service woman just failed to forward the engineers results back to me. She gave me some assessment details over the phone. I still needed assistance choosing the right model to fit my needs from their inventory, which she promised she would send me in an email. I never recieved anything. How many times do I need to call and email them to actually get them to provide the necessary details so that I could buy the right equipment from them? frustrating to say the least.
Review by Hass10 months ago
Sorry to see all the negative reviews. I bought a 24,000btu Mitsubishi Mini-Split AC-System Accessory Kit from eComfort.com and it went smooth. Prompt shipping, no problem with any of the kit parts. Their price was competitive, their website user-friendly, and their rep on the phone was pleasant and helpful.
I also like how eComfort furnishes an "accessories" link for each HVAC system that it sells (btw, a competitor had a better price for my main system, but eComfort's kit was a better deal). Customers like me, lacking in expertise, appreciate the reassurance that they're buying the correct array of stuff that they need.
Nice website design, eComfort!
Review by Jamilia11 months ago
great customer service
Review by Vaish Is1 year ago
This guys are great,i recommend them,
I ordered an air conditioner unit,coil and furnace on 08/06 2018,they shipped it next day, receive my whole sistem on 08/10 2018,in very nice condition,no dent ,no scratches,customer service excellent, thank you guys.
I give you 100 stars
Review by Sinfrosa1 year ago
****SCAM ALERT**** eComfort.com will claim damage and charge 25% restock fee on all returns in a fraudulent attempt to offset their free shipping costs. Also be aware that most items are over sized, so they will also make you pay for return shipment, the average A coil weighing less than 40lbs will cost you approximately 200 dollars to ship via the common carriers due to the box dimensions. To have a company attempt to charge you in this fashion is outright unethical and fraudulent. See other reviews they are horrible customer service. The Lady on the phone literally said "we don't care".
Review by Elric1 year ago
I purchased 3 mini split systems for a client in September. As I have experienced on several previous orders, service was great and products arrived as expected. I installed the systems and everything was fine.
The problems started when in late march one of the systems stopped working. I along with Mitsubishi determined it was a compressor issue. Mitsubishi autorized warranty replacement. I contacted Ecomfort to initiate warranty. I was emailed form and filled it out and sent back. A week later I still hadnt received any conformation of shipping. I called and was trransferred to TJ. He said that the reason new compressor was not shipped was that I needed to pay a deposit, to gaurantee that I would return old compressor. I asked why, I was not informed of this. He told me that he e-mailed me and called and left message for me. I checked my emails and missed calls and there was no such comunication. I paid the deposit, recieved conformation email and received compressor in a few days.
After installing compressor, we were getting same error code. Called Mitsubishi tech support again, determined it was another defective compressor. After a little back and forth with tech support, it was decided to send out a controll board as well as another compressor.
I again reached out to TJ at Ecomfort. I told him the result from working with tech support and gave him the 2 part numbers that Mitsubishi supplied to me as authorization for replacement.
By this time my client had been without heat for almost a month. I conveyed this to TJ and asked him to please make sure that we expidite processing of warranty. He expressed reservations about sending out a second compressor. I said that I had reservations also, hence authoriaztion to send control board. He said he would have to discuss with Mitsubishi.
I received an email later that week stating parts had been shipped. There was no tracking info. I called on Monday and was told that they would investigate and get tracking info to me. I was also informed that only the compressor was being sent out. TJ informed me that Mitsubishi did not authorize control baord. On Wednesday I got an email from Ecomfort stating that package was delivered two weeks earlier. It turns out that this was tracking for first compressor. I contacted TJ on Friday. He said he would look into it and get back to me. Of course he never did. The next Monday I get an email saying order was in process. I contacted Ecomfort, and was told that TJ was on the phone and that he would get back to me. I received an email from TJ, later in the day saying that order is in process, with no explanation of what was happening.
I contacted TJ, letting him know that I couldnt't go back to my client with no information on why, even though we had received email a week and a half earlier that order had shipped, that we still dont have tracking info or information on status.
TJ tells me that he had to get autorization from Mitsubshi, which I had already given him. I asked him why I received and email saying it was shipped when in actuality it hadnt been processed. He explained to me that that was email for prior order. Even though that order had been delivered more that a week earlier. He said it was just clearing his system. I asked him why new claim was not processed immediately, and he stated that he "was confused by the shipping email just like I was".
I asked him if he could at this point get part expedited shipping as my client had been with heat for well over a month now. He said it would be to expensive. At this point I asked to talk to his supervisor.
I was transferred to Bryan. After explaining to Bryan what had transpired, his answer was, he was just getting involved with this, sometimes shipping takes two week, and that there is not much he could do about it. I told him that if we were told that part could take two weeks to be dilivered, i could have conveyed that to my client and managed expectations. Instead I got an email saying it was shipped when in fact it wasnt. He said he understood my fustrations, but he was just getting involved, had limited iformation and that the was nothing he could do. He say he could confirm that the order had placed and he was still waiting tracking info from Mitsubishi. I asked him to confirm date that order was placed. He stated "sometime last week". I asked him what day and he could not tell me. Well I had initiated claim over two weeks prior. I ask him, "is it normal that tracking info is not available more that a week later?" He says "sometimes it take two or more weeks to get tracjing info" I told him that I find it icredulous that in this day of technology that it takes that long to get order status.
I am now forced, for the sake of my client, to purchase new unit from another supplier and than fight with Ecomfort to get my money back.
Review by Bank1 year ago
I am building a new house and I am using a Mitsubishi mini split and called and talked to TJ.I emailed him my house plans on July 10th and TJ told me he would have a design of what I would need for my system and price. I have had no response from TJ and called ecomfort on August 20th and by chance TJ answered the call. TJ apologized and acted surprised that I did not get a email from him with all the information on my system. TJ said he would get right on it and get it out to me that day. The next day I still had not received anything from TJ. I called back and spoke to another guy and told him what was going on and he told me TJ was away from his desk, but he would leave a message for TJ to call me back that day. I never received a call. I called back the next day and Mike answered. I asked to talk to a manager and told him what was going on. Mike told me he would have a manager call me back. Ten minutes later I got a call from TJ! He said he had not done anything with my system design and he dropped the ball. So this entire time I have been lied to and have had my time wasted. I figure I will be spending 10,000.00 on a system and I can't believe know one cares! Save yourself the hassle and shop local. Very bad business practice.
Review by Ashok1 year ago
We returned unopened merchandise double boxed and customer service charged a restocking fee for "damaged product". Refused to provide proof of damage.
Review by Loira1 year ago
Company uses a third party authentication system called APRUVD. Apruvd is a piece of crooked company that couldnt even bother to cross reference PUBLICLY available data to approve the order. Instead they cancelled my order, nothing whatsoever came in email. They didnt attempt to call or anything else, WHO FRAUDULENTLY ORDERS RADIATORS??? Company refuses to release hold on the funds now, so i am required to dispute transaction at my bank, and have a cold house until i get the funds released and can order from elsewhere. Neither apruvd or ecomfort cares about my situation having no heAt in a 0 degree weather. And neither had offerred to pay interest on the money they cant seem to refund me.
Do yourself a favor and order from somewhere else. This company is just crooks. Along with apruvd. They even offer a service to "decline fewer transactions" for a larger percent of the cut, looks like ecomfort doesnt pay the 3.5% though since i got robbed.
*edit* reply to ecomforts reply explaining how i should call them.
1. I already called your company and was on the phone for over an hour. Their ultimate answer was for us to take it up with our bank AND hand them payment AGAIN!! Luckily i am not stupid enough to give you TWICE the purchase price.
2. Why would i attempt to give you money again when the first time i did so, your company insisted it had issued a refund, though it hadnt, and i had to dispute the charge at my bank. What kind of fool would give you crooks any money ever again?
3. I figured out that another company that comes up for pensotti radiators google search that rymes with sligh mech actually is cheaper overall than your company for the whole order.
4. I am actively seeking out companies marketing my own third party authentication system called axepted. Just so you know. I only charge 3% for 50% more approvals. My goal is put apruvd out of business by 2019. Give me a call at 888-suckadick for more info.
Its disheartening to see a company like yours, that was clearly doing it right before 2013 , change into a disgusting group of theives and liars. You can rest assured i have reviewed your site on many review boards, and will tell everyone that you are cheats, crooks, and chumps.
Btw i cant help but notice that neither you nor apruvd has decided to offer me a penny in interest for the week you held my money, expect a bill in the mail.
Review by Zoa1 year ago
Ecomfort sent us a wrong boiler and all they can do is give me 500 dollars in credit toward a steam boiler this is what we asked for.we can't use it and it's getting cold in Michigan they have my money that all they wanted. customer service is the worst 16 email from me to them run away from ecomfort.we have a hot water boiler brand new and cant use it. Let me frist thank you for getting back to me your expert that ask me what kind of boiler i had know it was a steam boiler sent gim pictures and BTU of the boiler on my home your expert know i needed a steam boiler your online pictures? Were hot water boiler your expert didn't take a look at his notes about what i was replacing because if the time it took for me to get back to him he had the pictures not the right info no time was i ask about my installer his certificate no. Was sent with the warranty claim form if you ask before we paid for the boiler to make sure of the safety of the DIY person as for the installing and working boiler it never worked borad lights showed that it was not working if it would have work we my not be have this talk our home would be gone so you need to ask your Expert BOB about or first conversation and what i needed maybe he will laugh at you like he did me do you guys have our frist conversation??? you said you record everything thing so you should have it make sure your expert can show you that
Review by JDkords1 year ago
I have been meaning to post a review on eComfort for awhile now. I wanted to thank them for their assistance getting us up and running again after a very damaging hail storm. We had a couple of snafus with the process but they have a very integrity driven business and I believe they will always help and do what is right for the client. We look forward to being clients for years to come and appreciate their dedication to quality work.
Review by Mafr1 year ago
Ordered a furnace through this company for the first time in early Dec 2017, paid for it and received it in a reasonable amount of time. But, then the problems started. Once I unpacked the furnace I noticed large dents all over the housing of the item, thus unusable. So I sent a email to the company asking what they would do about it, first they wanted to send out parts to repair it. But, obviously you cant replace the entire housing of a furnace, so they decided to have it sent back. I then packed this unit out of a basement of the house it was in, canceled installation I had set up to install this, and set it on a delivery truck. Then I never heard back from this company. I waited 10 days and sent them another email asking status of the new furnace, and then was sent back a statement 2 days later stating it was processing. So I waited another 10 days, sent another email asking what the status was again, and now it coming from the factory and should be sent out first of Feb. But still no date when I will be getting it.
As of this date I still don't have the furnace I paid for, and winter is about over here. I have not been offered any compensation for the hassle, lack of heat in the house, or anything over this order. I have ordered products from companies like Amazon and others in the past and have been compensated greatly for the inconvenience of it just being a few hours late to my door, but not this company. Not even an apology for not keeping me informed on when I will be getting it. I will not order a thing from this company again, and suggest to others to steer clear. If I could I would pull my payment but it has already gone through.
Review by Ananias2 years ago
Product showed up late and missing parts.
UPDATE: They have found a missing box at the shipper warehouse and are attempting another delivery today. The four other boxes that are missing are being shipped overnight. It seems they now believe my story that items were missing. Will update later.
UPDATE: The items were found at the shippers warehouse. The bill of lading was wrong, 5 of the items were placed in the same box so missing box made item count wrong. Replacements are also on the way(overnight), was told to go ahead and keep those as well.
Supervisor Sherry was fantastic, she cared about my situation and looked into it promptly.
I will buy from them again, just make the driver wait, while I check everything for damage and content, refuse if not perfect.
Thanks again Sherry, installing tomorrow!
Review by Roselma2 years ago
3 chat technical questions answered within 24 hours. ! live talk. Order was easy, courteous, knowleagable, helpful, and shipped on time. It makes life easier when this all happens, Your company does what it is meant to do on line sell your product. Tony