We (my wife and me ) have selected EcoChile Travel for organizing our two weeks tour to Chile in February. The background for this choice were positive reviews in Trip Advisor, very informative and transparent website but first of all excellent communication from the day when we went sent our inquiry. Marina was very quick in answering all our questions. She was also very patient to accommodate our changing ideas. We exchanged lot of e-mails and arranged two Skype talks but thanks to good communication we very quickly agreed satisfactory itinerary. This built an atmosphere of trust very important in particular when you deal with somebody from the other end of the world ( we are from Poland).
It needs to be stressed that our expectations were fully met. We visited Patagonia (Punta Arenas and Torres del Paine), Lake District and Atacama and all these places were beautiful. All hotels recommended by EcoChile were very good (including high class Patagonia Camp). Also local tour operators were reliable and logistics functioned very well. Oxana was taking care of us (on 24 hour basis) and she was reacting very quickly and effectively to all our questions and requests. Thanks to this we felt all the time safe and comfortable.
I can definitely recommend EcoChile Travel for everybody planning the trip to this beautiful country. It is not so easy to make all arrangements on your own and EcoChile is a very good choice for assistance in arranging all details in very professional way.
Review by Phusinthanapawonruch Swing8 months ago
We selected Ecochile for our travel to Chile in June/July 2019 when our travel group size increased from four to nine people (including our own 13-month old child). Our trip was planned around the 2019 solar eclipse and our goals were to visit Easter Island, the Atacama, La Serena and the Elqui Valley. Valparaiso and Santiago. From our first email to Ecochile, communication and responsiveness from their representative, Marina, was first class. Responses were super timely and detailed — answering all of our many questions and accommodating our group's various needs. Marina built a highly customized itinerary for us and was flexible to accommodate some of the parts we chose to manage ourselves (i.e. our independent/self-guided travel during the eclipse portion of our trip). in sum our pre-trip communications and planning with Ecochile could not have been any better. During our travels, Ecochile were again very supportive and communications with their operations representative, Patricia, via whatsapp were superb. We had a couple of logistical issues to resolve (delayed checked baggage for one) which were not Ecochile's responsibility, but they helped us resolve. Patricia was highly responsive to any questions we had during our journey. We loved having the support and service "touch point" that Ecochile provided as we traveled around Chile. Also having the itinerary built into an app they provided us with ahead of the trip was super handy while we were in country. As for what was arranged for our itinerary: the hotels we stayed in were wonderful and met all of our group's needs; the private tours and the tour guides were phenomenal. On Easter Island, our guide Hugo was incredible and in the Atacama, Mauricio was superb. Both of them provided interesting, thoughtful and engaging interpretation. Plus they were so supportive of traveling and touring with our 13-month-old daughter (who turned out to be the best traveler among our group!). Both guides commented how much they enjoyed having a very young person on their trip — and they both mentioned that this was the first time that they had had such a small person on their tours. Overall, for the land travel and itinerary that Ecochile arranged for us we have zero negative feedback as we were all impressed at how smoothly our travel went and how professional and accommodating our tours and activities were. We will be planning to return to Chile and Argentina in 2020 and will, without hesitation, work with Ecochile to help organize and plan our activities.
Review by Parade10 months ago
Our four day stay in the Atacama desert organised by Echochile was such an amazing experience.
Leon our guide was very knowledgeable, professional, talented and personable. We could not have hoped for a better guide.
Echochile's customer service was excellent. Their representative Maria was very proactive in her organisation of all aspects of this four day adventure.
Transfers and accommodation were great and the tour itself was outstanding. Such a wonderful adventure!
Review by Danchadel11 months ago
Ecochile was an excellent agency. They were flexible and cooperative in terms of the planning of my trip. The hotels and the local tour agencies were outstanding. There were no problems what so ever. I would highly recommend them for anyone traveling to Chile, and wanting the independence of not being a part of an organized group tour. Mike from Denver.
Review by Shaunagh1 year ago
For my husband and I it was an epic trip for almost a month starting later November to be home for Christmas in Canada. It took me about a year to organize trip with Marina of Echochile. We did Santjago 3 nights, Atacama desert 3 nights, Lake District 3 nights Punta Arena 1 night Torres del Paine 4 nights, Calafate 4 nights and a week in Buenos Aires. Originally I shortlisted two local companies Echochile and Sayhueque; both girls were good and prices comparable, but Marina of Echochile was flawless in her communication keeping the same thread of e-mails and responding promptly, i.e. next day or in a day the latest and half way through I dropped the other girl explaining my rationale. Communication is key when you are dealing with the company overseas: it gave much needed sense of comfort. Logistically our trip was complex, all together we had 6 domestic flights and 5 international and numerous pick-ups and drop-offs. I must say every connection worked 100%, there was not a single hiccup. In my opinion if you want to see Chile/Argentina hire locals, you will save yourself a lot of frustration. Our ongoing contact Oxana was remarkable: responding to messages virtually within minutes, I hope that woman has a life of her own. Guides on locale will vary, some are better than others, but Echochile has limited control over it. In a nutshell if you hire Echochile you will hire a trustworthy, super efficient and highly knowledgeable agency that can cater to your every whim.
Personal notes for traveling couples. Consider the pace each of you wants to keep , e.g. I was excited about our high pace adventure, my husband needed some downtime. In fact I recommend reserving an extra 'do nothing' day at each destination. Yes, you will need a lot of clothes because of forever changing weather patterns: I recommend one suitcase with warm clothes and active wear and the second with light clothes and daily necessities. We did use absolutely every piece of clothes we brought and packed light: think layers. I would do it again and would hire Echochile in a heartbeat.
Larissa and Michael of Vancouver, Canada, Nov-Dec 2018
Review by Zeedogg Macion1 year ago
We had the perfect trip planned for us by Ecochile! They listened to what we wanted to do and incorporated everything into the amount of time we had. We loved all of the tours that were arranged for us. The guides were all very knowledgeable and friendly. All the hotels chosen we clean & comfortable. We expected to have a great trip, but this was above and beyond our expectations! Santiago, Valpariso, Punta Arenas and Torres Del Paine were all AMAZING!!!!
Ecochile representatives were always very reachable by phone and email throughout our trip with any questions we had about our itinerary. A special thank you to Oxana for meeting us at the airport & Marina for her help with booking everything. We also adore Javiera who took us on our own personal tour of Valpariso. She was such a lovely person and we loved spending the day exploring such a wonderful city with her. Thank you Ecochile!
We would love to come back to Chile (wished we could have stayed longer) and will definitely call you to help us plan our next trip!
Review by Adtacha1 year ago
Oxana was great putting together a seamless travel experience for us that took us where we wanted to go and set us up in great hotels. Her team made it easy to travel to and around Chile! The pickup at the airport- in fact, all our transportation- was friendly, timely and very helpful. All my dietary needs were met thanks to her attention. We had a great, fun and creative trip. I highly recommend Oxana and her team for planning a stress-free and enjoyable vacation!
Review by Rascal1 year ago
Honeymoon to remember
We used Ecochile to arrange our 3 week honeymoon in Chile. They booked everything for us and found some splendid boutique hotels. They also arranged all of our internal travel and many tours either with Ecochile staff or local agents. We had a wonderful time and will certainly use Ecochile again when we next travel from Europe to visit Chile.
Review by Tamzina1 year ago
We had a wonderful day hike in Cajon del Maipo. The scenery was beautiful, the equipment was in excellent conditions and very comfy. To our surprise, while we were enjoying the hot springs in the middle of the snowy mountains, the tour guide gave us some cheese and wine, and chocolate!!! That was just the best of it all.
Review by Harbir1 year ago
We did 2 tours with Ecochile, both with very nice guides. We went to some beautiful places in the andes in small groups and the guides told us
a lot about the nature. Thank you again :)
Review by Migz2 years ago
Great experience. Our guide was charming and we had a wonderful day hiking and visiting the hot springs!
Review by Vasily Handzlik2 years ago
Everything about the guide, the interaction, the value, etc. was top notch and I will certainly use Ecochile Travel the next time I'm down there.
The only reason I did not rate it 5-star is that when we were picked up from the airport, the guide pushed our luggage cart and in the confusion of getting in the car (after traveling all night on the plane), one of our small bags was left on the cart (there were three of us that should have caught that!!). But notably, the Echochile "welcome" sign was also left behind...so a bit more care/training in "transitioning with the client" would have made a big difference in our overall trip enjoyment...I lost a CPAP machine and other items worth nearly a thousand dollars and I slept poorly the rest of our trip. The guide was very gracious/understanding/remorseful and we drove back to the airport and he helped us find Lost and Found, etc.
Review by BalderN2 years ago
We had a fantastic day , the guide was knowledgeable and helpful and very friendly. We loved the trip and recommend this company to everyone.
Review by Xeres2 years ago
Martin was an amazing guide and great host
Review by Bibinur2 years ago
I enjoyed several trips with Ecochile Travel. The guys are really honest, passionate and well organised and guarantee that you get more than you expect! I will never forget these uncomparable experiences!
Review by Keat Zenunovic2 years ago
Everything just fine. Cool guys. Great tour. Nice experience.
Review by Gayath Sahlan2 years ago
I had the best personalized hiking trip from this team!
I only had one day in Chile before a wedding and it was the day our overnight flight landed. Ecochile arranged to pick us up at the airport and created a personalized day hiking trip in the Andes before dropping us off at the Santiago hotel. I got to get out of Santiago with a Chilean guide, stop a local eatery to pick up some hiking snacks, and see the beautiful landscape along with a difficult but do-able hike. I had the BEST time.
I encourage everyone to book with Ecochile and I will be sure to do the same.
I love their dedication to protecting the environment. The guide was professional, well educated and provided detailed answers to all of our questions. Additionally, he took some fantastic photos that I will preserve our trip forever.
Thank you so much!
Review by Maurquitta2 years ago
Time right on the trip, comfort
Review by Dado Juman2 years ago
My students and I loved this tour.
Review by Mbo2 years ago
So much fun. Great tour guides very personable and explained a lot.
Review by Calztec Visal2 years ago
Well organised trip from our accommodation. Guides were knowledgeable and friendly throughout the hike.
Review by Naina2 years ago
We had a great time in South America.
Bogota was crazy but also a fantastic place and we really enjoyed Cartagena.
But the best by far, over the two weeks, were the two days with Echochile and the time we spent with you.
The picnic we had up in Andes with Josefa and Javiera was unbelievable.
The history and culture we experienced on the walking tour around old Valparaiso was brought to life by Javiera.
They were two fantastic days and we learned so much about your country, it's history and culture.
We would never have known so many of things that you both told us and it was very much appreciated.
Review by Kymbre2 years ago
Great experience. Would do it again
Review by Abd Valkai2 years ago
The Chilean landscape is stunning so that was great but what made the trip for us was the tour guides. They really put themselves out to make the trip special and we also thought the price was very reasonable.
I tour a lot of the world as a professional and a tourist and I really rate this company.
Professor Catherine McDermott
Review by Delgardo2 years ago
Had a wonderful day!! We're not usually fans of organized tours, but the relaxed nature of the tour while still being informative and well paced made this tour exceptional! Can't wait to return to Chile and take another EcoChile tour!!