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Review by Tais Oliveira10 months ago
I bough a lunch bag (cool bag) in December and the zipper has already broken making it useless. Very pretty but the quality is poor. I won't be buying their products again. And just to add that the bag is not even extensively used.
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Review by Nadine6 years ago
I had a completely revolting retail experience with EcoChic from go to woah and have since removed myself from their email list and WILL NOT be shopping with them again.
I called 4 times over a 3 week period to try and get information about a product. I never received return calls and no-one was ever interested in taking my enquiry, or aparently, my business ( $ )!
Finally, I received an email to clarify my postage query, so commenced with my online purchase and unknowingly into a 2 week battle of pathetic customer service!
The item I purchased was FALSELY advertised. Their website advertising gave me the impression I was purchasing a SET of FOO DOGS as the item was listed as a plural ( "S" ) and they are ALWAYS sold in a pair.
When only 1 turned up in the mail ( the item was ceramic mind you ...wrapped only in a tatty piece of bubble wrap and then in a soft satchel bag - no box or protective foam! ) I called them to ask where the other one was, only to be told I had only purchased 1..... but they couldnt have sold me 2 anyway because they only HAD 1. !!!!!!!
The employee I spoke to was extremelly rude, and when I demanded a refund they played a week long game with me and my money by saying they had emailed me the return postage label when they hadnt, and then accusing me of lying about it!
In the end, just to expedite my refund and so I didnt have to put up with their rudeness, I SPENT MY MONEY to supply an express post satchel to return the item to them AS THE LABELS NEVER TURNED UP!
This retail fiasco ended up costing ME money. $10.00 out of pocket for postage, and without the set of foo dogs I had dearly wanted, and that their website claimed to offer.
I am so dissapointed in my experience and by the way I was treated I will NEVER AGAIN shop with ECO CHIC!
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