The company promises two day shipping on their website site but actually ships UPS ground from IL to CA. Hey also took two business days to fulfill my order. So 5 business days in total when they promised 2. I reached out and was basically told, “Sorry about that” and that was about it. My problem with this response is two fold.
1. They were not proactive about letting me know there was a delay. I understand that stuff happens. I get it, but it’s also really easy to send a proactive email to let your customer know there’s a delay.
2. They still have 2 day shipping listed on their website when they can’t honor it. Additionally, they lied about two day shipping period, because once they got around to fulfilling my order they used an option that took 3! Normally when companies screw up their logistics they use a FASTER method than normal to make up for the inconvenience, not a slower!
Next time I will order their product (which I like, and there are more accessories I can buy too), I will do my shopping at Amazon or my local BestBuy.
Review by Frutos1 year ago
ecobee saves me money and helps keep my home comfortable!
ecobee is rated 4.0 based on
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