Paid for 5 jerseys from PurpleMoon (sister company), but only received 4. They no longer respond to my emails.
Review by ALow1 year ago
They simply take your money and ship nothing. Complete rip-off. Might as well set your money on fire because these guys are nothing but scam kiddies in China. Seems like a great price for a custom kit right. Don't risk it as you will receive nothing and there is no way to get your money back.
Review by AndroidI2 years ago
My experience with the company is a pleasant one. With ticket, my design is updated in 1 day or two and they definitely understand very well what I was asking for when I couldn't change the design myself.
After design finalized, I made an order on 03/21 and received my jerseys and shorts on 04/25 in USA with tracking info provided.
Tried on today and I'm satisfied with the size and build quality. That being side, one thing I hope the company to improve is the chart size. While it's true to their chart, I find the sizing model for shorts short shift 2 sizes. I usually wear M shorts but has ordered (correctly based on its chart) XL. But the jersey M fits my usual M.
Review by Brampton2 years ago
Zero rating. Worst service ever. Does this company exist? Placed order in 9 November received acknowledgment, then nothing. Raised ticket on 12 December received acknowledgement, then nothing. Avoid, avoid, avoid.
Review by Karnal4 years ago
I placed an order for a stock (no custom design) item on November 18 as a Christmas gift for my son...now, five days before Christmas...three attempts to contact through their web page...one complaint ticket...I'm staring at the order status still showing "processing" and no response to any of my requests. Have not been able to find a similar item anywhere else, so I have really depended on this item arriving in time. Beyond frustrated, and ready to contact my credit card company to reverse the charge.
Review by Solangie4 years ago
Received my product that looks like a junior size jersey. Crappy quality and custom printed my ass. Shipped from China, so shipping it back for refund would be total waste of money and time. I've dealt with shsm companies like this before, and they will do anything to avoid refund or exchange.
Review by Holthuis5 years ago
I ordered kits in march, 2014. After waiting 3 weeks and watching the tracking the package was lost in us customs. I started trying to get a hold of eclipse/purple moon cycling in may for help. The united states postal service told me the package was insured but that eclipse/purple moon had to provide shipping info. I have repeatedly emailed, facebook messaged, posted to their wall, used contact forms on both eclips and purple moon websites begging for someone to please contact me and get either my $ or my kits. When I say repeatedly, at least 30-40 times. Not one has been replied to. Their customer service is truly the worst ever. Do not do business with them.
It is almost september, the season is ending and I have yet to hear from them or receive my package.
Review by Qtapint Katsuleres5 years ago
Very happy with the shirts, just have to wait for replies sometimes due to time differences, but they are as prompt as they can be. Very happy with the product, ordering more thermals for the winter this year.
Review by Inthekin Ditescu5 years ago
The merchandi was awesome; however, we were told the turn around time between ordering and receiving our merchandise was 30 days. It was 30 days before it shipped and another several days before it arrived.
Review by AndrewRobertson5 years ago
I HAVE USED THIS COMPANY FOR HE LAST 5 YEARS WHEN DESIGNING OUR ANNUAL CHARITY SPORTIVE RIDE JERSEYS. ALSO FOR ONE OFFS FOR A FEW MATES. THEIR QUALITY IS FABULOUS, THEIR CUSTOMER SERVICE IS FABULOUS, THEIR PRICES ARE UNBELIEVABLE, THEIR DELIVERY TIMES ARE ALWAYS SPOT ON AND NEARLY ALWAYS EARLY. JUST A GREAT COMPANY TO DO BUSINESS WITH. JUST SO YOU KNOW OVER THE PAST FEW YEARS I HAVE ORDERED OVER 150 JERSEYS AND ALL HAVE BEEN SUPERB. THE EARLIEST JERSEY THEY SUPPLIED IS STILL GOING STRONG AFTER 5 YEARS AND OVER 100 WASHES
Review by LaSharika Klimbej5 years ago
Easy to use design app on the web. Great service. Brilliant!
Review by Rajakeethan5 years ago
I ordered 2 cycling jersey of the same design but was sent 1 and another completely different jersey.
No attempt to make amends has occurred they simply dont understand that they made mistake and should fix it.
Also the items arrived too late for the event - the actual delivery time is over twice what they quoted.
Terrible effort - total waste of money
Review by Camnic Shrier5 years ago
Used their online designer to create a great cycling kit. Cheap as chips and looks great. Took about 3 weeks with great communication. Quality is better than what you expect at this price point and shows you how much the shops are ripping us off. Overall, would do it again
Review by DiannaB Jesudass5 years ago
The jerseys came in pretty quick about 3-4 weeks after the design was finalized and the orders were sent. You cant beat their prices and they shipped faster than I expected.
Review by Gevdet5 years ago
The delivery took some time, but that was expected from the beginning since Eclipse was very clear with the process from the beginning. Unbeatable value for money -great(and really good looking as wall as comfortable) goods overall.
Review by CathyR5 years ago
You get good quality, fully customised, kit for less than what you would pay normally. I will be getting all of my kit from here from now on. The only problem is what to put on my custom kit...
Review by Chappers5 years ago
The jerseys are of great quality, nice fabric and brilliant colors plus the cut is good for my shape beside that they shipped before the date I was told. I am very satisfied with my purchase.
Review by Viril5 years ago
From start to finish communication has been great, quality is pretty good. Impressed with what we we got, manufacture and deliver also very fast.
Review by Lenaya Pantalia5 years ago
Fast design process and delivery. Good quality fabric and print. Will buy again.
Review by Mücahid Tisby5 years ago
Let me know where to send pictures.
Review by AViD5 years ago
You guys are great, I submit my custom artwork and always get exactly what I expected, my group is really excited to use our kits.
Review by Wendiressa5 years ago
Great quality ...higher than expected,,, Great communication and a good dispatch time.
Very happy and have already ordered another design
Review by Cenon Skold5 years ago
I had used Eclipse Cycling beforehand for a custom jersey last year and it was fantastic. I thought I'd give them another go as I had a deadline for 4 team jerseys. Many emails were exchanged between Dart and I, and in the end, Dart gave me the guarantee that I would receive my jerseys at the specified date. Low and behold, the jerseys arrived!!
I gave Dart all the image files and a draft of the design and the jerseys he was able to produce were the exactly the same as the designs! Amazing as always! In addition, since my order was over $100, the jerseys were shipped free!!
The only thing I can fault them on is the size of the chamois in their knicks (they're extremely big in size and are definitely not comfortable for women!).
Other than that, I'm going to continue using Eclipse Cycling for their impeccable service and their amazing value-for-money custom jersey production.
Thank you Eclipse Cycling, you've definitely won my business for the long run.
(and before you start thinking that this was a paid review, IT MOST CERTAINLY IS NOT.)
Review by Junbo Chilco5 years ago
Ordered a custom cycling jersey and it arrived within 2 weeks. Couldn't believe it so quick and the quality was second to none.
Review by Pyrope5 years ago
I ordered 4 jerseys for our team. The zero minimum is perfect as we are a small team so that's a huge positive! Time from order to receiving shipment was 5 weeks. That's not so long when you consider it's a custom jersey, ie. not mass produced, and it's shipping international.
I only had 2 small issues, the first was that one of the logos was missing from the final product. In this case it was some text on the back under our main logo so It wasn't a big deal. It only differs slightly from our design ticket in that regards. If we order more in the future I hope it is included!
They also provided me with the wrong tracking number, so I was pleasantly surprised when my jersey's showed up but DHL said they were still overseas! Really not an issue as they arrived safe and sound.
Quality is pretty good and the design is sharp and clear! They look great!! The sleeves fit a little tighter than I'm used to, but the overall fit is great. Be sure to accurately measure your proportions to ensure that your size corresponds with their size chart! Mind the language barrier and timezone difference from where you may order, have a bit of patience and it will pay off!
I'll order again from the company as I was really pleased! If the text was included in the final product as per the ticket ID, I would give them a perfect rating.