There is nothing good to say about Europ Assistance. We had a flight cancellation and in the insurance policy was explicitly written that those cases are covered by the insurance. After 4 months and several phone calls and emails we got not refund. We only received two written refusals with reasons which were both untrue and easily disprovable. Two times we entered an objectification and after that we only received an email saying that the case is closed - without a legitimate reason for their refusal to pay. This insurance company is a scam! We are going to contact our lawyer.
Review by Geenu2 months ago
This company selling travel insurance through Edreams website is a scam. Whatever you do, don't buy travel insurance through them. You will be taken round and round about getting money back, ask you for same documents round and time passes and you keep spending your money and time on calls. I have used them before and given up because of their tactics but with what they've put me through this time, and money involved, I'm following up till I pass through court. I've read about many people going through same. You pay for flexible Ticket etc on Edreams.fr. When you need they say 'buy another ticket we'll refund' then getting money back is a never ending maze. Same documents they ask again and again, I'm different formats. You see it's a big con and they have no mercy. Achetez cet assurance voyage de chez Edreams à votre péril.
Review by Attractive Sheorey6 months ago
Never again! They don’t refund though I gave them all documents they needed. I became heavily sick after booking the flight. But they don’t refund me.
Review by Bafford8 months ago
I booked flights to Norway with eDreams and took the insurance that they offered. I had an accident which resulted in staying overnight in A&E, and also left me with a facial scar! I claimed on the insurance for reimbursement of the flights but despite supplying everything, incl hospital records, they have repeatedly and steadfastly refused my claim! They are scam artists and will never pay out. For example their latest excuse is “document does not include a contraindication to the trip but a medical recommendation,”. In other words the doctors report advised against travel, but didn’t say DONT!
Review by JCoster Padelkar11 months ago
It was impossible to cancel a fry. I have a policy with them but I have been trying to cancel a fry during 3 days but i couldn`t. All the department said to me that they can not do anything and is annoying. I recommend not to buy any policy with them. Is a swindle.
Review by BethK1 year ago
I have never left a negative review before but the customer service I have just received was terrible. After repeatedly emailing and either getting no response or waiting a long time for an automated, non personal response. I decided to phone. All I wanted was clarification as to which costs would be included in the reimbursement but the rude man on the other end apparently couldn't clarify this as he did not have access to my policy (I was not asking for specific details just what the flight cancellation policy I held would reimburse and why he couldn't access my policy anyway I could not ascertain). He interrupted repeatedly not listening to what I was asking and when eventually I asked to speak to someone who could answer my question he cut me off! Why the customer service team are unable to clarify what is included in their policies I have no idea. Everytime I started to clarify what it was I was after he would interrupt and tell me he could not discuss it until a claim had been made in writing. A very frustrating interaction, I hope to not have to deal with them again!
Review by Prison Zolkosky1 year ago
This is a terrible company to do business with. I purchased travel insurance and filed a legitimate claim. It was three months before anyone acknowledged the claim, even after repeated attempts to contact the company. Another two more months passed, they sent me an email saying that they processed the claim and that they would allow a small compensation for my claim. Then, they never sent the compensation. Again, I will say, this is an awful, painful company and discourage everyone to stay away from it.
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