I would first say that the lobby is comforting. But, that is where it ends. I counted about six sales people standing around doing nothing.
The salesperson, I think her name was Nan, seemed unhappy with her job, and Echopark, in general (even the free coffee).
No real enthusiasm regarding the vehicles and the sales process. What made the experience worst was when the salesperson, Nan, "snapped" at me for saying that vehicles made in Mexico were poor quality because of low wages.
Finally, I took the 2019 Ram truck for a test drive and the transmission "shook". It only had 12,000 miles on it. I found out, according to Nan, all of yhe vehicles are taken on joy rides by the sales people, which explains this!
Echopark is a scam- no bargains here, and unprofessional customer service!
Review by Tspen3 months ago
Hands down the best experience I have ever had buying a car. Terry Bennett made the buying process easy and frustration-free. Thanks for doing things a little differently from the traditional dealers. Will absolutely be back to your New Braunfels location for our next purchase.
Review by CynthiaTaylor Buskie3 months ago
Very great experience with JJ Worms who went over and beyond the call of duty with placing us in a fabulous vehicle. He is an outstanding associate, and must be recognized for his commitment to satisfying our car searching needs. We will be returning to this location in the future. Go, Centennial, CO! You are the best!
Review by Shail Bisofsky3 months ago
Thanks to the team in Colorado Spring I was able to trade my truck in for a fair amount and Anthony Hurt worked extra hard to get me the right vehicle that fitted all my needs. He was so friendly from the beginning, never once pushy. Very knowledgeable about the vehicles, answered all my questions, plus more. It was an absolute pleasure working with you, thank you Anthony! 5 stars because the company was clean and well organized. Staff was extremely friendly. Tablets were user friendly and easy to view all options. Financing department was quick and efficient. And lastly, I got an even better vehicle than the one I originally came for!
Review by Felidon3 months ago
Buyer Beware! OK, I have bought and sold a car at this place. If you understand their get up and go before you visit, you will not be disappointed. So here is the real deal...
Echo Park claims to sell accident free cars that are no more than 4 years old. Most cars still under the original manufacturers warranty. This is true. Their cars are from lease returns and rental company cars or trade-ins from people selling their car like I did. Most of the cars seem to be clean, a lot better than CARMAX. Never buy a car from CARMAX. Anyways, they give a good penny for your car as a trade in or direct sale to them. They do not have a high mark up on their cars. The profit margin is very tight. If they do not sell a car within 30 days they mark it down to where someone could get a great deal with no haggle on the price., So they have to make up that loss somewhere else. Hence, the warranty and financing end of things which will come at you in the latter stages of your buying experience. I never buy warranties as I think they don't pay. I learned the hard way a couple of times earlier in life and added those costly expenses in the financing. When something happens you think should be covered in the warranty, the usual answer is, OH that is not covered under the warranty you chose... Sorry partner. They do not let you get your own financing because they don't make a spread on the rate that way... they control the financing part so they can get a couple points over the life of the car loan which generates HUGE profits for them! Most people do not realize this sneaky little trick. I am in finance, so I understand the system they are running. I called my credit union in advance and got a quote after they checked my credentials. (income, credit and debts). So I knew going in what my rate and term should be on the car I was interested in. I called Echo Park and explained to the manager up front who my credit union was and I was only willing to purchase if they used them and I got the particular financing quoted by my credit union. Fortunately, they were on the approved list of credit unions they dealt with. The manager was very reluctant to give me the rate I already had been quoted and did even admit to me they make a small spread on each deal they do since their profit margins are so tight on the vehicles. Anyways, he granted me the rate I was quoted, only, I think they may get a discounted rate for sending lots of business to the credit unions and then may have made a very small spread. I did not care as I planed to refinance the vehicle within a couple of months with more money down on the loan at a lower rate and shorter term. One very important thing to know.... They do not sell cars that have been in an accident which is great, however, they have many cars on their lots that have been repainted in certain spots or areas of the car. SO INSPECT THE PAINT EVERYWHERE on the car. If you see dull spots compared to sharp and shiny spots, the car was painted. The paint repairs they have done on their cars are like the cheapest, and worst quality, kind of like MACCO. I assume some of the cars they purchase have slight damage from shipping or slight damage on rental cars. I believe they have various body shops under contract that fix many of their cars before going on their lots. Otherwise their cars mostly have low miles and are in decent condition. I would look at the carfax and make sure the car you are interested in was not a rental of any kind. These rental cars may look clean and nice, but most have been abused. Other than that, the people are nice and easy to deal with, the dealerships are nice and clean. Oh the reason I said do not buy anything from CARMAX is because their cars are way overpriced, mostly junk, dirty and have issues. That is why they give you 7 day trial to return. Echo Park does not let you return the car once the purchase has been executed. You do get a 30 day 1000 mile warranty they claim is for anything that goes wrong, which is good. So all in all a pretty decent place.
Review by Loul3 months ago
Absolutely first rate experience. From beginning to end, Eric walked us through our entire experience like a pro. He treated us with respect, showed tremendous patience, and never pressured us at all. Eric was a great advisor and helped guide us through a purchase that we left feeling comfortable and confident about.
Review by Dirección Maklasov3 months ago
I live in Charleston, Sc and bought a car from Echo Park in Charlotte, NC. This was one of the worst mistakes I have ever made. Unfortunately, the salesperson told me the dealership would register the car and I would receive the car tag in a month. A month later my tag was expired. I called the dealership and was told the dealership didn’t have my phone#, home address, or email address to give me the information to register the car. I’m shocked how someone can lie. The dealership had all my information. I was told how to register the car in my town and was told to send a copy. I complied and sent a copy of the paid taxes. I was told I would receive the tag in a few days. A week later, no tag. I called Echo park today and was told the tag would be over nighted tomorrow. At this point I have no confidence in this company and I’m not sure I will ever receive the tag. If you are looking for a good dealership, look elsewhere. In a month I have had to buy a new tire, have the car serviced, and drive on expired tags. I’m praying I don’t get stopped by the police with expired tags.
Review by Saville Potyrala4 months ago
My wife and I purchased a vehicle on 06-25-2019 around 7:30 pm from this location. Everything "seemed" to be perfectly fine with the vehicle. On 06-27-2019, so within about 1 and half days of driving the vehicle the check engine light turned On and the vehicle seemed to being driving a little odd. The RPM's would rev up and the vehicle seemed to not want to accelerate. It was later in the evening so the only thing I could do at the time was to take to an Autozone and check the code to see what caused the check engine light to go on. I got the code " P0507 " - which indicated it was the" Idle Air Control – RPM Higher than Expected" - So the exact way the car was driving, is the error the system gave. - I called EchoPark to set up an appointment to have it serviced. Now, when we purchased the car, we were told that there is a 30 day/1000 mile warranty for the vehicle to ensure everything on the car is ok. That anything with the Engine or Transmission would be covered - We went to the appointment that following Monday 07-01-2019. We were told that the Tech checked the vehicle, and received the SAME error code, however instead of fixing the issue or replacing the part that clearly caused the check engine light to go on in the first place.. we were told " it seems to be working properly now" and its not covered by the so called "Warranty" the dealership provides. I personally spoke to a manager Michael, who told me that even though the check engine light came on, that I verified the error code, that his tech also verified the error code.. that regardless , they would not be able to fix the issue because it was a " computer glitch" (which should now I be concerned about the computer system in the vehicle if is giving false errors that both myself and their tech confirmed) - This is ridiculous. Within a day and a half of buying this car and validating all info, they still refuse to assist and replace the part which is around $500.00 - I do not recommend this place whatsoever and we will not be back to purchase the 2nd vehicle we were looking at.
Review by Muneca5 months ago
Echopark has a transparent, simple and enjoyable way of selling cars. The opposite from all the other dealerships I previously visited in the Denver area. Thanks to Paul Kaiser, Sarah Clark and Michael Brabham, my experience was superb and I will definitely repeat in my next car purchase. In addition, Echopark prices are competitive and the warranties and benefits for a used car are excellent. I highly recommend Echopark Thornton and specially working with Paul, Sarah and Michael. Thank you guys!
Review by MHerbert8 months ago
I spent a lot of money to purchase a car from EchoPark. The staff who helped me with the purchase bragged so much about how extensively they service the car before selling it. However, 4 weeks after buying this car, I started having problems and the staff at EchoPark was so unhelpful in proving a reasonable solution.
Review by EVinMI9 months ago
We bought a 2016 Lincoln MKZ from echo park in Grand Prairie. It was a great experience! Larry Pilkey was awesome, professional, helpful and kind! We will be back!
Review by Tarv11 months ago
We bought a car from Echo Park Thornton on 08/09/2018.
We were giving a $3000 trade in, a month prior we were given a trade in value of $3500 but no car was available at that time.
While the sale man was putting the paper work together he showed us what the monthly payments would be. I asked him if the warranty included he said yes He didn't ask if we wanted it so I said take it off we don't want it. He then quizzed us why we didn't want ( already had a Basic warranty left with 3 and half on original warranty).
We asked about the Gap insurance which they also included without asking again we said take it off. He again quizzed why how long will you keep the car.
Asked if we would go thru their lenders instead of Wells Fargo we said no. I had checked to see the availability of the car by email the sale man said a guest was looking at the car a short time later he wrote back and said they didn't take it. So if anyone deals with this dealership make sure you ask a lot of questions.
Review by Harmsy1 year ago
I bought a used SUV here about a month ago. The woman (Marisol) in charge of the paperwork unfortunately misspelled my last name. I didn't catch it until I got home. I called them to alert them to the error and had to drive 3 hours round trip to correct it.
Today my plates and registration came in and guess what? They didn't bother sending in the corrected version that I drove 3 hours to sign. After calling their office 3 times today, I finally got an answer and they told me I'd have to go down to the county to fix it. So now I have to waste more of my time on their mistakes.
They have offered me NOTHING for this mistake. I will never recommend them to anyone and will make sure everyone I know knows how much they don't value their customers.
Review by Hoemma1 year ago
I sold my 2008 Audi A4 to the Echo Park in Denver. Appraisal was fast and easy but…… I still haven’t received payment for the transaction. The Echo Park website clearly states that you can have the funds directly deposited into your account or have a check cut in your name at the dealership upon completion of the sale. I wasn’t given any of those options. I was told to provide my email address, and someone would contact me via email within 24 hours to request my bank details. Once their finance department has received my account details, they would begin the payment process which could take up to 1-2 business days. I wish someone would have explained that to me before I sold my car. I don’t know if I would have gone through with the appraisal process or even sold my car to Echo Park. I’m disappointed in the lack of professionalism. If funds aren’t received soon, will move with legal action.
Review by ClJEAN1 year ago
I went to EchoPark, because I found a vehicle online at their dealership that I was interested in. I have had nothing but trouble with them since deciding to buy the car.
First, I asked that if I used their financing method if they could ultimately get the financing done through my credit union, and they said yes. Then when the paperwork came through the financing was done through a different credit union.
Second, the one thing that didn't work on the car when we test drove it was the turn signal, and they kept the car to fix it. It took them two weeks to supposedly figure it out. Then when we went to pick it up, we drove a couple blocks away and discovered it still was a problem, and we had to turn around and bring it right back. Then it took another two weeks before we could pick it up again. They told us several times they had to go over the entire electrical system repeatedly to find the problem. Then a few weeks after bringing it home, the car wouldn't start, and I had to have it towed. The mechanic that looked at it said the previous owner had gerrymandered the electrical system, and it needed a different battery and replacement of much of the electrical system which I ended up paying for. Obviously, EchoPark decided they were going to try and fix the turn signal problem without telling us about the electrical problems with the car. Either that, or the staff was so incompetent that they couldn't recognize the greater problem after working on it for a month. Given that the problem was recognized by the mechanic I took it to in a few minutes, I am betting it was intentional, and that speaks to an integrity problem with this business.
Third, I bought the gap insurance, and they told me that if I wanted to cancel it at any point I could get a refund of the unused portion--I just needed to call them. It turned out I paid the car off soon after purchasing it. I called them to cancel the gap insurance. After waiting several months and not receiving my refund I called them back. They then sent me an email, and told me they sent my check to the credit union that I had it financed with, and the credit union cashed the check. Why would they send the credit union a check for my gap insurance that I paid for!? EchoPark told me I would need to contact the credit union and talk them into issuing me a refund!
EchoPark has consistently demonstrated to me incompetence and a lack of integrity in the way they have worked with me. I notice there are a lot of bad reviews from other about them also posted online. Don't buy a car here!
Review by Jevette1 year ago
I am extremely disappointed with Echo Park in Thornton. I stopped by their location on 104th because it’s right down the street from my office. The sales guy started off extremely friendly. His whole sales pitch revolved around the idea that they are different than other used car dealers. He said that they have no hidden fees, they are a no haggle dealer, and how they don’t hide anything from the buyer. This sales process took over four hours. I let them know upfront and after my credit check confirmed that my credit score is over 800 and my salary is well over six figures. With perfect credit and over 18 years at my current employer I should have received the current market finance percentage which at that time was approximately 3.2%. They came back with an approval of 6.79%. This dealership Lewers you in with the promise of being easy to work with and fair pricing. They attempt to scam you with literally double the interest rate that you qualify for. I feel that if this is their business model is a smoke and mirrors strategy. In my opinion they are the textbook example of a bait and switch operation. Their practices are not ethical and I found them to be deceiving. I did not and will never purchase from them. After I left the dealership they called me and said that now they were confident they could get me the interest rate that I wanted. I will take my business elsewhere. Buyer beware.
Review by IBajwa1 year ago
Echo Park in New Braunfels is the way to go when it’s time to go car shopping. It’s a whole new experience that eliminates the dread most people feel when it’s that time. This place is not your typical dealership. They provide you the space you need throughout the entire process. Most importantly, best prices by far! You’ll be pleasantly surprised!
Review by Louistas1 year ago
We went in and test drove a Nissan we loved. We went home and filed out a credit app. Didn’t hear nothing until 4 days when they decided to run our credit. The finance department said they would calls us back in 15 mins. 5 days late still nothing. No call back or check in. We tried calling them and they stated they were too busy to talk about financing. I will never go back to 104th or any Echo Park
Review by Famikia1 year ago
I don't expect one review to sway their rating or dent their image in the least I just hope to warn a few people about how much drama dealing with them is so they wont go in unprepared and I really wanted to tell everyone over at EchoPark that...
YOU ARE THE MOST HIGH PRESSURE DEALERSHIP EVER YOU LIIIIIAAARRRSSSS -__-
Facilities 10/10 (A beautiful building... but I'm not going to live there...)
Price 5/10 (Average to on the high side and non-negotiable)
Customer service 0/10 (Started good and ended terrible)
Haggle free environment 0/10
Car quality 10/10
Coffee machine 15/10 (I want one...)
I've never had a more polarized buying experience, Echopark is definitely the next generation of dealerships and I admit I had high hopes for them being something different in no small part because of their excellent rating with everyone here. But while I've bought from every type of dealership over the years I've never come across a dealership which is so bright and promising on the surface and manipulative and difficult to deal with when you get down to business.
Their primary sales pitch as Margret put it they are a "Pressure free sales model" and she pushed that very hard. It turns out they don't argue over the price but EVERYTHING else. It turned into a bad joke as she spent the next hour selling an extremely overpriced extended warranty that we repeatedly tried to explain we weren't interested in.
It only got worse and Margret more condescending as the night wore on, after the hard sell on the extended warranty there was options and coatings and then all hell broke loose when we mentioned that we already had our own lender, something we had setup long before we ever started shopping and had nothing to do with them, they just couldn't accept it and Margret brought in Blake who spent an impassioned and unbelievably hostile 30 min smearing our lender, you would think they killed his dog or something it blew my mind... He claimed he worked for them in the past, implying their BBB rating was terrible, it's actually stellar and so on without any actual proof. The next day he would slip and mention that he "I have no idea how their lending process works I've never dealt with them before" I thought you worked for them Blake why don't you know how their basic process works?
We did our best to stay calm and polite but it was crazy intense and high pressure, they brought over 6 people by the end to try and convince us that we had to get our lending through them and they implied but never straight out said no less than 30 times, I kid you not, that the deal would fall apart if we didn't go with them. If you listen to them it seems outside lending doesn't even exist and is impossible.
The only reason we didn't we didn't walk out is because the vehicle was exactly what we wanted but... we have regrets... and knowing what we know now would definitely buy from just about anywhere else. We made the mistake of handing them a card for the down payment that they said they wouldn't run since we didn't sign... which they lied about and charged... so we threw our hat over the fence.
This evening we had to go back and argue with them for an hour to get an extension to the dealer plate that an extremely angry Blake only setup for 3 days when the standard funding period is up to 7 as they themselves told us. He also lied and said that we agreed to bring him a check the next day when we absolutely never agreed to anything of the sort nor heard anything like that from him. To be honest this only scratches the surface of what an ordeal it was and how many different tactics they used and ways they dragged their feet it's been pretty unbelievable I don't know where they get the energy to do this.
It's really messed up to be made to feel like you've committed some horrible wrong simply because you choose not to say yes to a dealerships extra's and OPTIONAL lending.
EchoPark is the next generation of used car dealership and in my experience.... they are far worse than the last.
Review by Anomonus Farraker1 year ago
My story starts off with an awesome F-150. It continues with a baby on the way, so now my F-150 is not a need, it is a want, so trying to be a responsible person, I decided to contact Echo Park to sell my truck. I was greeted by Judy Benson and she was awesome over the phone! She set everything up for me to come down and sell my truck. I was originally looking at a Ford Focus, and when I showed up I was greeted by John. John and I talked for a while, he understood why I was there, and he was very understanding (as I did not want to sell my truck, however baby on the way takes precedence). John was ready to go with me to test drive the Focus, had everything ready and we drove. The Focus was a great car, however my Wife decided to come down and just make sure it was for us. My wife happened to turn right, and there is a Dodge Dart..... I told John once she gets here, that is going to be what she wants.... All of that being said, John was extremely patient, he re assured me in two years I can get my truck, and that was what sold me. He understood our situation. My wife took both cars for a spin and I knew before she drove what she wanted, John and Phil gave us the great news of what they would give for my truck, we were able to put down 2,400 on our new car and I can have this paid off in about a year with no problem, whereas my truck would have been a tough 30 months left. I will absolutely buy from John again as the right F-150 or F-250 shows up in a few months. I may contact him for employment in my line of work as he was so awesome! Very laid back, very trusting as they are not commission. I am also non commission and once was, I know how bad it can get. The dude has my business!
Review by Linzell Escobary1 year ago
UPDATED: After my negative review they agreed to replace all of my breaks free of charge. The way they treated me and the fact that a negative review was required to get assistance is frustrated but they did right their wrong and admitted to having missed the break issue. They did not have a response about the other parts as they are not a part of their 190 point inspection (still don't know what those points are either)
ORIGINAL POST: I purchased a used 2015 Nissan Pathfinder. The service was very courteous and the transaction was very quick and comfortable BUT just 5000 miles later, the 190 point inspection seems to be a complete sham. The transmission had a leak that the mechanic said was obvious and severe, the cabin filter was so blocked the fan could barely run, all four brakes pads are shot and the rotors are rusted all the way through. The manager's only response was "well you are getting a used car." That certainly isn't the confidence they instill when selling their cars claiming they are "changing the perception of the used car business". I would recommend No ONE purchase a car here unless you are investing heavily in an after-market warranty. We got taken!
Review by Bafford Horizon1 year ago
The 3 stars is for the CENTENNIAL LOCATION! These people don't even have most of their service equipment anymore, but they still made an attempt to fix the minor things on my car. They are the nicest and most professional in my opinion. The HIGHLANDS RANCH LOCATION is a big NO! DO NOT go there!!! The older heavier set man BEHIND the desk at the service area told me his "30 years of experience in the car business" was enough to diagnose the issues while he was behind the desk the whole time. He told me to "just take it to a Hyundai Dealership." I called there twice, they took my information, said I'd receive a call back BOTH times. Took two days later when I called understandably agitated to get someone to speak with. Eventually, I just called the Centennial Location where I actually bought my vehicle. Even though they don't do services anymore, Isaiah (the gentlemen at the service area) still tried to find the issue. Unreal. Listen to your customers. It goes a long way. Thank you Centennial Location! If it weren't for the awful experiences with Highlands Ranch Location, I would have put 5 stars.
Review by Sangare1 year ago
We recently came in to trade in our 08 Subaru Impreza that we got from Echo Park just two and a half years ago. At the time we got a 5-year coverage APP option (not relevant for this email) and paid $10,916 for the car. In Oct of 17 we came to trade in the Impreza only to find out that the Echo Park trade in value was now less than $3,000 2.5 years later. When we purchased the car it spent 2.5 weeks at Echo Park for major engine repairs... Fortunately, this was covered by the warranty... This alone does not make me feel good about what you sold us the car for.... To add to this we tried to sell the car private party since we could not get a decent trade-in for the car. On the private party deal that we were working with a potential buyer came to Echo Park and did an inspection of the car and EP sent a list of repairs to the potential buyer with an amount of over $3,000 in repairs needed with no explanation. This is a 2008 car and should not be expected to be in perfect condition, but with no explanation the potential buyer was no longer interested.... I just took the car in for the 2017-18 emission and it passed with no issues. Between the drastic decrease in value from the purchase price (and I understand the 100,000 mile drop in value) the initial 2.5 weeks of engine repairs, the way the list of repairs were sent to the potential buyer without explanation and the perfect passing of the emission I feel we got a lemon of a car. To date we have purchased six (6) cars from Echo Park and with these recent experiences, I will seriously will consider if I will ever purchase another car from EP.
Review by Sadhiq1 year ago
A very nice experience all around. The sales representitive was very helpful and the entire setup of the dealership is geared towards a no pressure situation which is exactly what I wanted. A few things needed to be fixed on the car which the dealership addressed promptly prior to the sale being completed. Very nice environment inside the dealership, everyone was helpful and there were refreshments also, a nice touch. One star knocked off due to the washer fluid being empty and when I changed the oil the day I picked it up, it was a quart low; minor probs but it was something I was assured was solid when I asked about fluids being changed. Replacing the fluids is something I would have done anyway when I bought a new (used) car so I am not super upset about it. But for someone who is less mechanical, or has less inclination to do the work themself, it would represent a cost to have this done to a car they just purchased.
Review by ITSpider1 year ago
They code my SUB and my mini VAN double more than Stevenson Toyota...
Really recommend this company was easy to buy a car from them no hassle...