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Review by Melany10 years ago
I ordered a bridesmaid dress in size 6 and was sent a size 4. I called IMMEDIATELY after I opened my package and saw this. Wedding is a month away and I cannot risk a replacement dress showing up after the wedding. I asked to be able to return the dress for a refund so I could go elsewhere to find a replacement and was told "No, all dress sales are final." This is ridiculous considering they sent me the WRONG size! They acted like they didn't believe I received it that same day and told me I should have called immediately... I called 5 minutes after UPS dropped off the package, all they had to do was look at tracking info to see that. They took no responsibility for the mistake and just said it was a "designer's defect." When I asked for the designer's number they said "they were not allowed to give it out." So their mistake of sending me the wrong size was not my fault, yet I have to pay for it. I have NEVER heard of a business ran like this. You might be able to find a good deal on this site but definitely NOT worth the risk!
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