Ebonyline.com Reviews

I use to use other websites to order my wigs and haircare products. But, their customer service left a lot to be desired. Ebonyline.com customer service deserves a 5 Star Credit rating. I always receive expeditious and courteous responses to my emails. Daejonna D is fantastic! Now, go order that new wig for your next Zoom Conference
Kelly Johnson

I've purchased now for a few years and been very satisfied w the products. This company has the best synthetic units of all the companies at reasonable prices. I've had my wigs for several yrs and they still look great. I prefer synthetic because they stay styled thru rain, prespiration etc. The only down side is you don't know different colors look on the wigs. And that may cause you to purchase wrong wig. And they chg a restocking fee. I hate that.
But the wigs look like human hair.
Jeanie Smith, #1278405 order number

Great Customer Service!
I spoke to Hector today about my order (1281258) as I had forgotten to link my profile to my order. Hector offered quick solutions and prompt responses to this and my other questions regarding my order. I shouldn't have been surprised, though, (smiles) because Ebonyline has always been really good about communicating order status. I really appreciated Hector's help and of course the fine customer service that EbonyLine continually provides.

I'm so happy with this items, is pretty and is a good quality, my sister also used like me. She loved it

I placed an order on 12/24/20 two weeks later contacted them about order they said they were waiting for the items to come in and would send a tracking number when they shipped them. They did not send it! 2 weeks later contacted them they said they were delivered on January 10th and they would do an investigation and contact me 10 days later and did not hear from them contact them on 2/23/21 they said they were delivered I live in a secure community with cameras and on site security they rolled footage of alledged delivery date and NO DELIVERIES OF ANY KIND! LIARS LIARS DO NOT USE THESE PEOPLE THEY WILL EVENTUALLY SCREW WHEN YOU CAN LEAST AFFORD IT!

In view of its magnificent help, I unquestionably love this site and its reaction time was extremely brisk. Genuinely shocking

I've had to wear wigs my entire life, Ebonyline is not only affordable. But efficient. Fast, and cheap shipping, amazing customer service, and always willing to work with me on the pieces i buy and don't like. Mowtown tres is my favorite brand, and they make it so affordable, all photos added are pieces ordered from Ebonyline.com. Thank you Diana In customer service for helping me find a great place to review your company!

Review by loyal customer Sara Beckwith

(Chantalle Harris, order #1213607)
Ebonyline.com is the only place I go to for my wigs and hair purchases. The customer service is excellent. Hector literally just emailed me today to update me on a recent order. I am so thankful that they keep their customers informed.

They ship quick and offers a flat rate shipping cost of $3.99 for orders over $30; and free shipping for orders over $70... sometimes they offer a $2.99 shipping cost even when you make a purchase less than $30.

This website is amazing. I can talk about them all day. Their website is easy to navigate, and their prices are really affordable

Thank you ebonyline.com for always providing me with great service. (Ticket #EBO00814361)

I am extremely happy with not only the hair but the service. This website is my go-to spot for finding natural looking wigs

Daejonna D answered my questions about my missing shipment email concisely and im a timely manner. Ebonyline has some of the best deals for an online beauty supply store. I hope it's possible to restock some of the class staples like the older Outre half wigs. I will shop on this site continuously. (Order ID. 1145713)

I love the variety of products available from this website. Items always get delivered in a very reasonable amount of time, I love the discount codes and promotions they provide from time to time, they have good quality affordable products, items are well packaged and look great upon delivery... nothing but great things to say about this business, I would highly recommend ebonyline to anyone looking to purchase a wig, half wig or beauty products...

They have the best price and the best of all, they have awesome customer service. I not only by for myself, I also buy for my mom. And she is too a very happy customer. And if you're wondering, I only wear and trust one brand of front lace wigs: Outre. And Ebonyline is the only site where I can find my wigs.

I purchased this hair for my daughter and it came really quick and was awesome with very little if any tangles. Thanks to the customer care representative Hector my order transaction was a total success

I love this site! Has all of your hair care needs at affordable prices! The shipping is super fast and the customer service is excellent. Thanks Hector for reaching out! Will continue to shop at ebony line!

I absolutely love the amber wig! Such an easy get up & go wig. Great for women who moves pixie cuts! Thanks DAEJONNA D!

Wasted my time, they don't answer the phone the "D" girl clearly can't read & Jessie is a lazy manager. They need better practices and workers who want to keep a sale. Ebonyonline is pathetic this is why companies don't grow.

Every single time I order with them its a problem that's why I HATE when a unit I really want is only available on here sometimes I'll even wait it out until other sites restock. This has been my third time ordering from them and probably the last, if you don't have to get a wig from them then don't. First time I ordered with them they sent me my shipment notification then three weeks later ( I paid for 3-8 day shipping) I get this email saying I have to verify my identity to complete the order. Why did you not tell me this beforehand also why did you tell me my order was already on the way when in fact it was never shipped in the first place. The second time they shipped weeks after purchasing again even though I paid for express shipping. Their customer service reply time is laughable. Now this final time I'll probably ever order really was the last straw. I order a unit weeks ago, received an email that they will send me a separate update when my package would be shipped within the next 3-8 business days. Cool. Then by business day 12 (I got busy and new to just give them extra time after dealing with past issues) I email them asking if it has been shipped. They tell me it was delivered... okay so where was my update email? No where. Then, they tell me it was delivered yet it is definitely not at my residence as I check my mail every morning now its been a whole 2 weeks after calling and emailing and they want me to wait an extra 15 BUSINESS DAYS to open a case because the package never delivered. Literally what the hell is going on? SO sick of ordering from them.

Good hair website but I prefer socoosohairwig, got cheaper price and fast delivery, I orderded before 9 days at EbonyOnline, later bought from socoosohairwig, this is my shopping experence.

Three reasons why I rated this company with one star:
(1) The site is not updated to reflect in stock items only. It allows customers to place items in the shopping cart that are not available. And no, this is not due to several orders being placed at one time.
(2) The company fails to automatically credit your account for reward points, which causes customers to go through the hassle of begging for assistance. This happens even when you are logged into your account before you place items in your shopping cart and when you check out.
(3) Customer service never addresses an issue with one email because they fail to read before cutting and pasting a response. This causes the customer to have to follow up multiple times until a good customer service rep comes along and successfully fixes the issue at hand.

Hair reviews: The actual items that I have received are all 5 stars. No issues with the actual items. However due to the 3 reasons listed above, they deserve 1 star.

Hello Ebonyline.com, Why did you send me a mail requesting me to send by identification card for verification and processing of my order 1131206? This quite unusual for online purchases. Why are your phone lines never answered by a person, and cuts off immediately after the machine recites its prerecorded message?

I have spoken to my Credit card company and they said all verifications should be done through them, because it is not safe sending such identification for online purchases.

When will my items be shipped? I paid for priority international shipping.

I received my order and was very disappointed with one of the wig. I was poorly made and didn't fit nor looked good. I lived chatted with Joyce and Amy and got no help. They said to go to return policy and that was a bust, after all the back and forth it said I had no completed order. I tried calling customer service at no prevail. So I'm chalking this up as a lost and I will NEVER order from this company again!!

Order my 2 wigs on 07/10/2020 and still haven't received my wigs I had no help threw customer service due to them currently not answering their phone so had to email and they replied saying wigs aren't in stock so have to wait until 5-7 business days and it's already the 18 of July still no wigs . They want inform you if they're out of stock so I wouldn't deal with them if your wanting your hair right away

Chatting with * was a horrific experience. This person refused to answer my questions regarding why your company is saying items are in stock, but they aren't. You all have my money tied up in two orders that were AVAILABLE when I placed them, but are not available now. I paid express shipping on the second order. * was very sure to advise that she had other chats to tend to instead of answering my specific questions about my orders. I learned that one of my orders was cancelled today, but I had not been notified of such activity until I asked about it today (order 1109938). Refusing to answer my questions, as she had other chats to tend to, she only would give me the option to cancel my current order (1115100) or see other options, opting not to discuss my concerns. Then she disconnected me from chat and sent me to the rating of the chat. This person has the worse SERVICE ever and to me, it's reflects the company. Actually, the company's behavior is encompassed in the service representative. They has taken my money on two orders that the website clearly said was available when I placed the orders, but now are not available. Mind you, the site STILL says these items are available. This company is a rip-off. The first order, i received an email saying that it was on back order and was provided with options. I chatted with a representative about the options provided in the email and placed an order based on that availability on July 2,2020 to only find out that today, 7/8/20, it is not available. I have been awaiting orders from this company since June 25,2020. I have been provided a phone number, but the recording only says to chat with someone instead because they can't answer calls.
I opted to purchase from this company based on YouTube reviews. I totally understand the pandemic crisis that we are in, but this type of service is a disgrace. I needed this hair this month, which is why I purchased my first order last month and paid express shipping on the second order.

*Personal information redacted by admin

Even during the pandemic, I got everything I ordered.

I decided to do a dreadlock project during the pandemic (took me 5 months!!) I ordered all my supplies from Ebonyline. 5 star service.

I wish they could answer technical questions about products but for legal reasons, they can't. I don't think I would down rate anyone for that though.

They have a wide selection of everything and their prices are great.

This company takes way too long to ship items. I ordered on July 2nd and they still havent shipped my item out. And this company doesnt have alot of items im stock either. Ill never order