Communication with Crateful was not a good experience. My partner and I reached out to them to see if they were a good fit for our wedding, and it became apparent to us that the owners behind the company are just not nice. They became very defensive after it was clear that it was not working out, even after we declined their offer. Needless to say, will not be recommending them to our family and friends.
Review by Juneshine1 year ago
Food started out amazing, but got more bland and less appealing over time... I have actually experienced this with many meal services. I also had some trouble having my dietary needs followed, although they did eventually fix the problem and they always offered free meals for their mistakes. I noticed the food quality dropped with the company went public. I have decided to switch meal providers.
Review by Lisey Krym1 year ago
GREAT FOOD!!!! Eggplant Parm, zucchini noodles, and burgers DELICIOUS!!!!!! The only things I have not been crazy about are the pear and mango puddings.
Review by Socrates1 year ago
The food is good but the cost is high and the cooler bag doesn’t get picked up in a timely manner. The last time it took them almost a week to pick up my cooler bag! My suggestion is that they shouldn’t charge a $15 cooler bag deposit every time the food is ordered.
Review by Janetkay1 year ago
Food is good. Expensive for what you get. They charge extra for not including foods you are allergic to, but still deliver said food. Packing is poor and tops don't stay on. Customer service is lacking. #sad
Review by Botond Smigelskyte1 year ago
Most meals are wonderful, but about 10% or so are a bit haphazardly thrown together, not as fresh, or not very tasty. I would love to get more fresh vegetables like broccoli and spinach more often. I don't care for zucchini or bok choy and seem to get that quite often. I enjoy the salads and would like them, and more fresh greens, more often. Thank you!
Review by Udab1 year ago
Honestly, I've been pretty disappointed. I've done a lot of meal delivery services and this is one of the most expensive ones. The menus are pretty boring, inconsistent and repetitive. I chose this one because you advertise with a James Beard award winning chef.
However, I've had multiple days of meatballs, multiple days of omelets, one day was just a bunless hamburger and the same desserts every week! I would rather just have a couple nice cookies or a simple cake than that same dessert again. There was also an acai bowl that was gloopy with soggy granola and entirely unappetizing. The problem is these are things I can make myself. I'm paying money to get "innovative" recipes, which I haven't really seen...or at least a little variety would be nice.
I say the meals are inconsistent in that some days, they are super light and healthy and other days, they are so heavy and filling (like meatballs and a huge piece of eggplant parmigiana) that it's confusing.
There was also a day that the dessert was not delivered, but it was refunded quickly and easily, so kudos to customer service.
I will say for the most part that the proteins are cooked well and well seasoned, but everything is just honestly boring and it is disappointing to spend $60 a day and throw away most of what I get.
Review by Ferric Kates1 year ago
Great food and convient been using for almost a year. Best one out there
Review by Wratten Gohl1 year ago
Crateful meals are delicious and satisfying. I never feel hungry, get all the nutrients I need and don't feel deprived as I lose weight.
Review by DOConnor1 year ago
I tried five different meal services over the course of a year until I finally found crateful. Quality, concept and service! They have an amazing catering service which is amazing for parties!!
Review by CodeKevin1 year ago
After doing a decent amount of research, I chose Crateful based on their healthy meals, food quality, and customer service. (I almost went with Thistle, but they had terrible customer service reviews.) I wanted to reset my eating habits over the past month, and I was looking for a vegetarian meal plan. This was also my first time with a fully prepped meal service, as opposed to a meal kit service.
I tried every meal plus dessert for five days. The food was delicious and delivery was always on time with no complications – there was no problem finding the building or my front door as with some delivery services. Meals were packaged fresh and secured in a tamper-proof tote. The site was easy to use, and everything was great overall.
The only reason that I gave a 4/5 is that as much as I would love to do this on a regular basis, the price point is a little too steep. And I know this includes prep, packaging, and delivery, but it would be much more doable for me if it wasn’t the same as eating out at a decent restaurant (for double portions) for every meal. I don’t need double the portions, but I think you get the point. For those of you who don’t have my financial restrictions, Crateful is wonderful and I would definitely recommend it.
Review by Llewella1 year ago
Overall Good but with Room for Improvement
Delivery and scheduling was very easy and they have very responsive customer service but the meals are repetitive. I wish their was more variety. Also some of the meals are basic salads, which feel like I am overpaying for the service.
Review by Mariita1 year ago
I thought the food was mostly good and had a nice presentation, but that the overall experience was lacking a personal touch and customer appreciation, right down to the confirmation email. Some of the meals seemed extra oily and soggy (dinners in particular). I tested it out for a few days and decided to go with another chef for my next meal delivery.
Review by Tuiluaai Derrow1 year ago
Great food. Really impressed by the variety, flavor, and presentation. I tried the chef's menu, vegetarian and fit options and would recommend each one.
Review by ThreeEight Weppler1 year ago
Delicious food and great customer service
Review by SombreroBLN1 year ago
Great food, but way too expensive.
Review by Mistyoc Swaggart1 year ago
I tried this service for a week and received several dishes with an allergen that I had specified that I have an anaphylactic reaction to. When I later gave this feedback in a survey, I was made to feel like it was my fault that I didn't give immediate feedback. Wow, the customer service really is poor.
Review by Marciel Lennarts1 year ago
I have tried at least four food delivery services in Los Angeles and Crateful is by far my favorite. The food is delicious and organic and I love the food delivery options. I highly recommend.
Review by Iheuro1 year ago
Review by Mutamba1 year ago
Had some hiccups with delivery- perhaps due to the gated community and access into it-
However I LOVE Crateful! The meals were delicious and nutritious! Wish I could do Crateful all the time!
Review by Babybelle1 year ago
Beyond expectation—truly amazing food!
Beautifully presented with incredible flavors in each extremely high quality healthy meal. An amazing way to achieve fitness goals without giving up enjoying food.
Review by Umey1 year ago
Honestly, not the best but not the worst. Their delivery system and communication is on point but their food was lacking. It may be because I had a vegan menu and they don't know how to make vegan food that is on par with the non vegan food but still that is not really an excuse... most of the meals I had a hard time being any bit excited about. Long story short, if you're looking for a vegan option, even this pretty expensive option was sub par. I stopped my subscription after the first 3 weeks.
Review by Mooj1 year ago
Looking for a healthy option and this is not it.
Review by Nadira1 year ago
Good food, good choice, impeccable delivery.
Used the services twice for 40 days and lost more than 10 pounds each time.
Review by Osvjatinskij1 year ago
Food is inconsistent
We use m-f lunch and dinner
Mindful & wonderful. 4 dishes per day
20% of the time not edible
20% of the time ok
50% of the time very good
10% of the time excellent
Proteins can be cut in weird pieces
Parts left out
It seems Chef is on / off/ off/off/on