They changed their delivery time frame three times. I paid for a specific item six times and never received it. I had to call twice and was on the phone on hold for 19min for Eat24 to tell me there was nothing they care to do for me as a customer. When I advised of the worst service received Eat24 did not care to lose me to their competitors. Grub hub is a horrible company. Now united your worse.
Review by Nempathy6 months ago
If you want your hot order to be iceberg cold when it finally gets to you then by all means use this crap service. My opinion....avoid at all costs.
Review by TheGolden8 months ago
I waited AN HOUR AND A HALF for my food and finally called to find out what was going on and they told me the restaurant's tablet was not working and they weren't getting orders, so they basically blamed it on the restaurant! I spoke to restaurant (who I believe as I have ordered from them several times before) and they said they had cancelled working with them long ago and Eat24 still had not cancelled their account online. I told them they better figure it out somehow because Eat245 is blaming them and making THEM look bad. Eat24 did not care AT ALL. Didn't even apologize (genuinely anyway). They were like ok well we'll process your refund. As if that feeds my family and I or even makes up for the inconvenience!!!! I am HANGRY and I will also 100% NEVER USE EAT24 EVER AGAIN!!! Why would I when so many other delivery services exist that ACTUALLY HAVE CUSTOMER SERVICE?! Save yourself the trouble and ORDER FROM SOMEWHERE ANYWHERE ELSE!!!
Review by Kyeya Derrow8 months ago
Eat24 canceled my order on February 8th and its now February 20th they never refunded my credit card. And now customer service is telling me to contact my bank, that they cant do anything else.
Review by Dashay Whiskin9 months ago
I am stunned at how wrong this business operates. I wanted to help out a friend who was experiencing death in his family. I thought ordering lunch for everyone in the household would ease their burden at least somewhat - that they would have one less thing to think about. And I told the friend that the lunch is coming. First, I ordered sandwiches and salads from Subway. The order was placed and the payment was successful. Eat24 said the order is being prepared. Half an hour later I got an email saying the order was cancelled - with no explanation whatsoever. I called that Subway and they literally didn't know what I was talking about. They said they are not affiliated with Eat24 or Grubhub and that they NEVER deliver anything. It's just not part of the services they offer. They actually felt bad. Okay, so I immediately went back and ordered from Firehouse Subs via Eat24, already feeling bad that the friend had to wait longer than expected. The order was placed, the payment completed. Later, I even got a text asking for feedback about the order (as if it was delivered). But it was never delivered!! Hours passed and it just never arrived. I called Eat24 directly and spoke with some guy who simply offered a refund. I said I would like an explanation and not just a refund. So he called the driver six times and the driver never answered his phone. At this point the grieving friend and his family just never ate lunch because there was the expectation that the order was to arrive at any moment. So honestly, instead of easing someone's burden this whole thing made matters much worse. I can not believe that Eat24 would screw up not one, but two orders in the same day. They can kiss this customer goodbye as well as everyone I ever talk to because news of such an appalling service travel fast. Thanks for nothing.
Review by AlchanyIncorperated Tkint9 months ago
Ordered on yelp, charged my card, got confirmation email. No delivery by time estimate, called eat24, placed on hold when rep said they will check it out. Was on hold for another 15 mins, received cancelation email on my order. Still on hold rep never came back on the line.
Review by Lauryssens10 months ago
Ordered a salad - received a salad with no dressing that I obviously can't eat. Just received a 5 dollar promo code. Really? Wtf? Will not use again.
Review by JeremyPD10 months ago
I visited this website but it says tha it doesn't work. I mean why on earth would you advertise your website only to not have it working?
Review by Wickramasinghe10 months ago
The absolute worst customer service, I couldn't believe it. We ordered food for delivery at 7:27pm and received notification that estimated arrival was at 8:47. Kinda late for us but we went with it. 8:50pm comes around so we call to check if it's on the way, any questions on finding our place... they said it's already out for delivery and should be there in 10-15 mins. Bummer, we have to wait probably until 9:10pm for our food. 9:15pm comes around and we are getting pretty anxious so we call back and they give us the number of the delivery driver to check with them. We call the number and they said they are at home not making any deliveries. We are confused and it's already 9:30pm so 2 hours after we ordered has passed. Call again and they say again "it's on the way!" We explain the driver said they are not delivering anymore but they didn't understand. I know it's dumb we kept thinking the food was coming since they kept saying it's on the way but it was 9:50pm and we call for the last time and they did not pick up. It had been 2 hours and 25 mins since we ordered and they didn't think it was strange we hadn't gotten it? No one said there must have been an issue with the driver, let me find out... we will reimburse you... so sorry etc but no, nothing.
It was the most bizarre thing, I see the charge on my card but no food was delivered. No apology. They can't keep track of what's going on and didn't care.
We had arrived from being out of town for weeks so we didn't have food in the house. We went to bed hungry.
Review by Aldoredo Olzmann11 months ago
Would have deleted this app if I had known the customer service was so terrible and their lack of accountability and professionalism is pathetic. Never using their service again. Considering filing against them
Review by Jisho11 months ago
I cannot stand Eat24! Worst yet, Yelp uses them as their delivery option, so due to that I will never order from Yelp either. Eat24 is far behind their competition with everything! With Eat24, you cannot track your order, there's no GPS type map displaying the delivery person, unlike its competitors Doordash, Postmates, UberEats, Amazon, Caviar, etc. Due to such lack of what should be considered standard protocol, when ordering and having to use Eat24 via Yelp, the moment your order is placed, you're SOL with knowing where your food is, the status of the delivery and if it will even reach its destination.
Another serious problem with Eat24 that puts them way behind their competitors is how there's no way to modify or edit the tip once the product has been delivered. That is so unacceptable! I never have cash and never will! I will always do everything electronically, so when providing the tip, Eat24 makes you tip upfront when ordering the product for delivery with no option of editing the tip once receiving the product and service! Flat-out stupid and behind the times!!!
Last night, I ordered from Joe's Pizza via Yelp and again, Yelp uses Eat24. I had to chose the tip up-front when ordering. The pizza was to be delivered within 40-60 minutes. 70 minutes passed and no delivery! I contacted Joe's Pizza and inquired about the delivery and the dude on the phone replied "I'm leaving now"!!!! WTF!!!! The pizza wasn't delivered for 1 hour and 45 minutes! That dude did not deserve the tip that was already left when ordering via Eat24.
Following the call to Joe's Pizza...approx 70 minutes after the order was placed, I tried the "contact us" to Eat24 with the messenger app on Yelp. Their first automated response was regarding how extremely busy they are at that moment with other customers. It was 25 minutes later before someone from Eat24 actually typed a response....no lie, I have the entire history of the conversation saved.
As others have stated, when I told Eat24 to immediately cancel the order and refund me, they tried giving me the run around stating they're not capable of refunding me since I already ordered the product. By now, it had been 1 hour and 35 minutes since ordering the pizza. I had to explain the basic elementary concept of breach of contract to them and how they negligently failed to hold-up their part of the binding agreement. Sure enough following the law lecture, they told me they cancelling the order and refunding me.
There's no way I would ever use Eat24 or Yelp for ordering ever again! As stated numerous times, Eat24 is so far behind it's competitors. With Eat24, one would be better-off with a note in a bottle. You have more control over the ocean currents than you do the extremely old, outdated sub-par product/service of Eat24.
I realize Grubhub purchased Eat24 and has decided to shut it down very soon. Grubhub (the Chicago based company) is another service I refuse to ever use following their purchase of LABite a few years ago. Either way, Grubhub better get with the times too if they're planning to stay in business.
Review by Ebruba11 months ago
They have very poor service. My food waited at the restaurant for over an hour. I'm still waiting at the two hour mark.
Review by Shaurn1 year ago
I got shook down by Marvin Gardens to buy more for delivery. Came 2 hours later cold. Called them 3 times after trying to see if they could do anything. Guess what? After every time I called they didn't know about my last call. NEVER followed up. Just hung up the phone like NEXT. Vote with your $ everyone
Review by Wasifa Datri1 year ago
Twice this week we have ordered from eat 24 with two different restaurants. We never got our food on either occasion. Twice they said the driver took the wrong order. On pressing them further for the second time, they told us the restaurant did not get our order and they were super busy. In this area nearly everything closes between nine and none thirty. So for the second time this week we are limited to what we can order. To add insult to injury, our refunds are returned between 3 to 5 days. They are currently holding a good proportion of our money. I am extremely angry that the second night this week has been disrupted along with our plans.
Review by Hollytree Abuhmoud1 year ago
I wish it would allow me to show you my screen shot of customer service chat. The guy didn't even read my question. Said I didn't give him information and pretty much abruptly ended chat. Horrible customer service and I had simple question. Feel free to contact me at [email protected] if you'd like to get a good laugh at the conversation. How are they in business?!?!
Review by Chaprisse1 year ago
I wanted to leave feedback with the company before I closed my account.
Unfortunatelly, you can't do either of these things, so I just deleted my data and will leave review here. Also, I will monitor the execution of a refund of my last order that was not delivered at all, and I will report it as fraud if they will not refund.
Most prominent and consistent issues over 5 orders:
1) Delivery time is too long
2) Food temperature is barely acceptable
3) The last order was not delivered at all because of the lazy/dyslexic driver.
4) Customer service first tries to accuse the customer for problems, even though customer pays premium.
So thanks, but no thanks!
Review by Avukat Lacanlalay1 year ago
After today, I will never use GrubHub or Eat24 service again!!!!!
So I placed an order for an expensive meal that I got during lunch which was to be around $20.00 bucks and with everything included $30.00.
Well, I was at work and waiting, but noone never showed up. Just so happened I checked online and it said my food had been delivered but it hadn't been.
I called them and they claimed that they tried to call me when they was outside of my house...um ok. Why not just knock on my door like every other normal delivery person?
Long story short, they REFUSED TO give me a refund....they refused to resend my food out to me and after I spoke with with a very rude and condescending agent, I was able to speak with a manager who provided me a two promotion codes....one for $10.00 and the other for $20.00...
Well, I wanted a refund but they refused to do so...Also, you can only apply one discount code at a time, so I would've been left with paying the additional $10.00 dollars out of pocket!!!! AFTER I ALREADY ORDERED MY FOOD, PAID AND STILL NEVER RECEIVED!!!!!
Who wants to eat cold seafood???
Anyway, I called them back because the lunch special was now off for what I already paid for, and it was now back up to $45.00....I asked them what they could do...and they told me when I could make my mind up to call them back because the only thing he could do was to apply the $20.00 code and I pay out of pocket and they could only refund me for the $10.00 from the original order but now that the food is off lunch special, there is nothing they could do about it!!!
THIS HAS BEEN THHHHEEEEEE WORST CUSTOMER SERVICE I HAVE EVER EXPERIENCED IN MY LIFE!!!!!!
They were so rude, nonchalant...uncaring, unhelpful folk I ever seen in my life...
And guess what...I still didn't get my lunch, no refund and have two codes that I can't even apply!!!
So I guess they are enjoying my seafood on me!!!
I am so hurt, angry and disappointed!
Review by Reafe1 year ago
I ordered for pickup from the restaurant in the next town using Eat24 of the restaurant website. What a disaster! Order placed ok and it was complete for pickup. In the meantime however, Eat24 texted me to say, Hi, looks like the restaurant is very busy. Your food should be ready by ... - EAT24. So of course I waited the 50 (fifty!) minutes requested and when I walked into the restaurant at the time Eat24 said, the place was 2/3 empty and my food was waiting for me, getting cold.
The clerk was surprised when I showed him the text message and said they had done nothing to make that happen. Their standard wait time for pickup is 30 minutes.
So whats the deal, Eat24?? More to the point, why would any restaurant owner want to deal with Eat24 and risk their brand and reputation in this way?
Review by TScorer1 year ago
Order delivery on yelp which unfortunately is fulfilled by Eat24! We called the restaurant when we didnt receive our order an hour later to get an ETA. Turns out the restaurant never got our order through Eat24! This is my second horrible experience with Eat24 and will never order from anywhere where its fulfilled by them / grub hub!!
Review by HoChiak1 year ago
On 9/28, I ordered food from Genghis Cohen, in West Hollywood. The food was inedible. Eat24 failed to take appropriate corrective action. They offered only 1/2 a refund, though I could not eat any of the food. I had to contact Chase Credit Card in order to ensure my charge card was fully refunded the $55 for the garbage that was delivered to me. Eat24 should have insisted on a full refund itself. I will never use Eat24 again for that reason. FYI: the steamed dumplings were hard as a rock. The cashew chicken had a weird taste of some cleaning supply. The Mongolian beef was chewy and bland. I told Eat24 the restaurant could come get the food or I'd be happy to send a picture of the food being thrown down the garbage shoot. Still, Eat24 wanted me to pay nearly $30 for food I could not eat at all.
Review by Vallesv Altenhofen1 year ago
This is the worst food delivery service. Not sure if the company hires people or it just sends orders but both times I have used it the food has taken longer that 90 min to arrive. Once they even had the wrong address. NEVER AGAIN!!
Review by Mithunaa1 year ago
Tried for the first time. No call, no follow up, never even tried to make it happen. I would have just driven there if I didnt believe they could deliver.
Review by Kayotix Derrow1 year ago
NEVER NEVER use this service. Restaurant has food ready on time but this company won't get until approximately and hour later. BAD BAD customer service on this company.
Review by Thawan Damaggio1 year ago
Buyer beware! Most online order sites allow you an option to pay at pick-up. Since this site does not have that option, you have to pay at order time but there is no way to apply coupons that the restaurant issues to customers. So don't use this app. Just call your order in and pay at pick-up and apply coupons.
Review by CollTeck1 year ago
They never have discounts other than an insulting two dollars off. Never get updates and orders take forever to arrive!