I've used the Eat 24 app and have been experiencing issues (1st) issue I spent close to 30.00 and ONLY got 15.00 worth of my food money was refunded in 3 days ,
(2nd) issue my ordered was canceled without my knowledge no email text nor call I had to call to find out that my order had been cancelled (3rd) issue my wife placed an order when the food arrived it was cold !!
(4th) issue I was suppose to receive a refund for food I did NOT get need I mind you that was Nov. 24th here it is Dec 5th I called 5 time maybe more and got the run around they blamed my bank for not refunding me my money even though WE ALL KNOW it wasn't because they canceled my order but still took my money best thing to do is report them my case is now under investigation the tech support was NO HELP and told a lot of lies !! They are BULL$#*! and do NOT CARE ABOUT their customers didn't even want to help. Anyone experiencing any of these problems report them and use another app. This $#*! is garbage and a waste of time if I could they would get NO stars!!!
Review by TrevorCook1 year ago
So far best experience . The chat person Bronson was fantastic to help me quickly.
Review by Zentai1 year ago
The costumer service is pathetic
Review by Beastly1 year ago
I ordered a pizza & salad online using Eat24 to pick it up myself (no delivery) from a local pizza place 2 miles from my home. The timeframe for the estimated pick up was 10 mins - 50 mins. Really? Typically, it only takes 15 mins max from the time I call in my order. I received a text stating the restaurant was busier than usual and my order would be later. Mind you, I was on my way to pick up my food when I received the text. I got to the restaurant which wasn't busy and asked about my order. I was told the app was down and they just received my order and my pizza was in the oven. Eat24 is unreliable and unaccountable for their lousy service. The text I rec'd was inaccurate. Had I relied on the info from Eat24, I would have been hangry and gone off on the restaurant. Glad I followed my instinct to drive to the restaurant based on past experience. I got my order 8 mins after I arrived at the restaurant. Don't use Eat24; the service is UNRELIABLE and the company is unaccountable!!!
Review by Razza1 year ago
I ordered for me and my daughter around 1:20 pm - at 2:30 called and was told it would be there by 2: 45. When it still hadnt arrived by 3:30 I called again and was told it was cancelled because I didnt answer my phone - which is a LIE because my phone was next to me and the driver couldnt find my house also big LIE because my house is easily found on GPS - shame on you
Review by Almondo2 years ago
Tried them again after promising myself months ago I would never do so. Why? Convenience due to a small whiny child. the result: a whiny adult joined the whiny child. As always, 'customer support' was ABSOLUTELY no help whatsoever. DO NOT support this business!
Review by Camelius Korman2 years ago
i have used this place twice and had super bad luck both times. lied to about times, told it would take 90+ minutes, this is unacceptable for FOOD DELIVERY SERVICE.
i accidentally clicked on eat24 instead of grub hub that was my mistake.
Review by AbdulQowiyy2 years ago
I am a restaurant owner that strives to offer our customers convenience and great food and service. Unfortunately, today cancelled using the Eat24 online order system because the failure of their system cost me customer relationship problems and having to give customers food for free. After providing full documentation to Eat24 showing the problem, two of their customer support reps told me Eat24 would make it right by my restaurant and customers. Today EAT24 told me they were willing to do nothing, thus not honoring the customer support commitment, leaving my restaurant unpaid for the orders and my customers with multiple charges on their credit card by EAT24.. So I cancelled the ability of my customers to order food through the EAT24 system. I have my own online ordering system which works fabulously, so this cancelling my customers' ability to order through EAT24 will only positively impact my business. If you are looking to add online ordering to your restaurant, there are other solutions available than EAT24. You need to have a company you can trust and that pays you for the orders placed through their system. Eat 24 does not measure up.
Review by Domizio2 years ago
I am very discouraged with the amount of care that Eat24 places on their orders. My order was sent to the wrong address due to a miscommunication between Eat24 and the restaurant. Although the driver was helpful, he mentioned that he contacted Eat 24 about the matter. They did not once contact me to apologize or ask me about my order since it was later than the time I had requested it be delivered. I then contacted customer support that could not explain why the order went to the wrong address, but as a token for the inconvenience they sent me a coupon valued at $2... Not much help. They did not once apologize for ask if the order was okay since it was late. Unfortunately I will no longer use their services and will opt to use another company for deliveries from now on.
Review by Megalink Loposzko2 years ago
I ordered food,and almost 2 hours later i didn't receive anything.The money was taken off my debit card so i assumed my food was on it's way.I called and they told me i would have to wait up to 5 business days to get my money back,because their system was down so my order didn't go through.Needless to say i was very upset.I will never order through them again.
Review by Tiffanx2 years ago
Really wrostt app ever I'll never use the app again and strongly i don't recommend anyone to use it they toke 5 dollars extra from the recite and I have i proof that also they don't send all the items you ordered I orded diet coke and ranch sous but didn't revived them the last thing the delivery came late 30 minutes late don't use this app
Review by Molouk3 years ago
Eat 24 without a doubt is the slowest food delivery service I have ever dealt with. You are guaranteed to get COLD FOOD and get it 20-40 minutes later than promised. They take your money and do nothing to help you after that! Grubhub albeit slightly more expensive is worth the couple of dollars, because they employ the drivers and are normally ALWAYS on time or early!!!!! All the EAT24 Restaurants beg us to call them directly next time!! Hmmmm
Review by Tomen Usta3 years ago
Everytime lets say i order a make your own pasta they short it like 2 or three items thats 5 bucks then short me a drink. So like 6 bucks a order over 100,000 of orders makes millions. So i think they purposely type your order wrong with the 3rd party resteraunt so its right with them just wrong from what you punched in the app thus they get a few extra bucks here and there and the resteraunt just followed the incorrect order.
Review by Astab3 years ago
I've ordered through them several times without incident. Their customer service has gone downhill. I see I am not the only one feeling this way based on the other reviews. I ordered through them and there was a problem with the order. They said they called the restaurant and they just sided with them. I guess they didn't believe I was missing items? Why would I waste time and call about that? eat24 told me they would offer me a $3 credit on my next order if I ordered through them within 30 days. How generous of them. I will not be ordering through them again.
Review by NeburLK3 years ago
I am a restuarnat owner, and I have to call their custoer service everytime a customer decides to cancel their order,and everytime i call the the customer service ppl give me an attitude! and they never answer their chat from the device they provide for us. anyways...the worst cite to work with. do not recommend!!!!!!!!!!!!!
Review by Orga3 years ago
I've now had two interactions with their customer service, and both were horrid. This last time I had a restaurant with an extremely rude delivery driver who YELLED at both my girlfriend and I when he couldn't find our apartment. So when we discovered a hair in our chilaquiles AFTER eating a healthy portion of them we were pretty upset. However, that was only the beginning of my woes. I contacted customer support through their messaging app (only way we could contact them on the app, btw) and requested to speak with a manager. I was however stonewalled and ultimately ignored for over 20 minutes (I kept a screenshot of the chat log it was so ridiculous) until I finally called, livid. It again took nearly 5 minutes to connect to a manager, and when I finally did she wanted a picture (?!?) of the offending hair. Finally we did get a refund after 40 minutes, but I will NEVER be using them again. I can't believe the rudeness and disrespect, this company needs to seriously evaluate how they treat customers.
Review by Ysharda3 years ago
I placed an order at 4pm on March 6 in Phoenix, AZ. They took the money from my PayPal account and never placed the order. They have not refunded my money even after I provided proof of the transaction.
Review by Amur4 years ago
Charged my PayPal account 6 times, got food once - no refund yet and the charges did not clear, as their help desk told me.
Review by Broome Heidke4 years ago
I placed an order for 3 different sandwiches, on check out for pick up it processed it as 2 same sandwiches. The restaurant isn't able to cancel eat24 orders themselves and eat24 HAS NO CUSTOMER SERVICE. I call and call and they do not answer the phone. Live chat is bogus they said they were canceling my order but never asked for an order number or gave any proof. I ended up paying for my meals 2 times!!!! This app is a scam!!!!!
Review by Yolandy4 years ago
Ordering from app for 1.5+ years. People on Sf (what a hoot!) stated they contacted restaurant and stated order on its way -2.5 hours lmao- $#*!es got snooty with me. They get paid either way lol! I looked up restaurant and hours were not correct. They are unprofessional, rude, and not willing to own up to their own faults. Had to apologize to delivery man(whom I kinow personally)- boo. You guys suck!!!! Enjoy your $!!!!
Review by Yhench4 years ago
After a two (2) hrs. wait, I called this company and they told me that my order was not processed, but they charged me $45.00!!!
Do not use this lousy, horrible service...
Review by Nparis4 years ago
Look at these reviews they are all true what a bunch of jerks go GRUB HUB
I have used your service several times but have always been annoyed by the informal and unprofessional nature of your emails and website. Last night it went over the top.
I was asked to follow a link to explore and comment upon your new logo. I hadn't really looked at your old one, but a coupon was promised. I was horrified to find a "hilarious" X-rated discussion about the new logo. Of course, customers made awful comments, but your staff egged them on and even posted things such as: ( | )=====D (and others) to further the mood. All the time making at least R-rated comments to keep things going. I logged in briefly just to tell them to tone it down. My comment was immediately removed.
I am angry and embarrassed. I pass my coupons on to my 13 year old daughter who lives within walking distance of a restaurant that participates. She uses my account and credit card info, but I'm sure she accesses the site from time to time. To find THIS? She is old enough to probably "get it", but I would rather she not see such things upon her father's recommendation. Nor would I allow her to use my card to go to a porn site either. I hope you get the point.
So if you insist upon the informality and unprofessional behavior, could you at least not hire 17 year old boys to handle your online chat? If this was intentional upon your company's part, I find it deplorable. And if not, you should discipline these people for they are the face of your company.
Note that the logo here isn't the new in-your-face one on their website (or your app). Coming soon
Also, check out this tidbit from their blog. I guess it's not wonder I haven't received a reply. Unless it's going to be like the following:
Why would anyone do business with these people. I feel dirty after just two orders
Review by Genissa4 years ago
WTF. My boyfriend was checking his card statement and found this company has made over $500 fraudulent charges on his card. He had never even been to their website nor does he have their app. We never even heard of this company before!! WTF.
Review by Ravelston Shluaghadhain4 years ago
If I could give 0 stars I would! This site blows! Horrible service, slower than driving grammas! I will be going to the greasiest infested drive-thru before ordering through them ever again!