We would not recommend them for any thriving (or moderately successful) e-commerce business. Between technical issues, lost parcels - it's clear they cannot support any business that does significant volume. They are unhelpful - but do not mean to be. They take a while to respond, they lack the training and skills on their own product, and the tech has a long way to go to improve.
UPDATE AFTER EASYSHIP COMMENT - Don't be fooled by their comment replies - we bring up our issues consistently and nothing has changed.
Review by Bafford Marragio3 months ago
Save some $ on your shipping experience. Great customer service if you have any questions or need help.
Review by Cherriena4 months ago
We currently have 2 issues outstanding with Easyship. One parcel was booked on Monday. Earliest pick up date offered was Wednesday and then the courier never showed up. We escalated this to Easyship management who said they have contacted the courier and 'All Good". It's Thursday night and parcel is still here. We contacted management again but no response. We also booked another parcel in August that was never delivered. Easyship has failed to help us locate the parcel or take ownership of the failure to deliver. It has been a terrible experience.
Review by Fauk4 months ago
Bad experience, package lost in Hong Kong after pickup by SF Express,
Customer service very poor, not able to know the statut of your package statut,
Just loosing money and a month with Easyship
Review by Artemice5 months ago
Made my shipping so easy and cheaper!
The team helped me to install everything, and for free!
Review by Preissler5 months ago
Great and convenient app for shipping your products worldwide!
Review by Chaiyot Schlangel5 months ago
terrible service and irresponsible customer service!!! totally not active response and the head of the customer service basically saying that I am a customer who is aksing too much and not patience enough but have to wait for 90 days for an answer if the UPS parcel is dislocated. I am sorry, as an e-commerce business, I cant believe such a nonesense reasons but a customer service blamed it on UPS and the customer either UPS are slow or the customer is too pushy!?!?!?! I cant believe it is happening, easyship is a better and convenienct option for all e-commerce retailers to ship the product in the more efficient and productive way but it is just not the case, it is okay for e-commerce retailer who only have 1 order a day if more than that, they just cant handle that kind of demanding service when retailers have alot of orders.
Review by Veiled5 months ago
Easy, efficient and trustworthy
Review by Chefmichelle5 months ago
Easyship eats and breaths global shipping and logistics. The founders have been on the other side of the pain and they have set out to create something that they know will solve the challenges of sellers and merchants. Outstanding product!
Review by Badrinath Shiddell5 months ago
Very sleek tool and easy to use, would recommend for any small business with global aspiration
Review by MrGraham5 months ago
Easyship has helped me scale my small e-commerce business globally seamlessly and way cheaper than any alternatives I could find. Their customer support is also great and has always been very responsive whenever there was an issue with a courier. Definitely recommend!
Review by VaGloria5 months ago
The best platform I have seen in years. It has changed the way we ship our orders internationally.
Now we ship like a pro and we allocate all our time to sales and marketing. Our business grew significantly since we use EasyShip.
Highly recommended to everyone.
Review by Serven Ansti5 months ago
love the fact that the app finds the best courier for me
Review by Zadowolony Derrow6 months ago
Amazing client experience. Transparent and cost efficient, my expectations have been exceeded.
Review by Funkybluemonkey6 months ago
Highly recommended ! Makes shipping easy and helps reduce costs.
Review by AsaFitzpatrick6 months ago
Great service !!! So easy to use
Review by Kineisha6 months ago
Great app to save cash
Review by Jacqeline6 months ago
Super friendly and seamless experience! Highly recommended
Review by Kesc6 months ago
best service in the world!
Review by Dahbin Thistlewaite6 months ago
this is the best shipping app for ecomerce. I use it for different plateform, and Easyship is very easy to use and to set up ! and prices are very competitive for consumers. Thank you
Review by Speakersatthehouse6 months ago
5 * for customer service! The easyship team was great to work with. Highly recommended
Review by Pierims6 months ago
Great service, totally excellent and I would definitely recommend this company to anyone!
Review by Tyler Nikitara6 months ago
Zas. Is most efficient person by far... Well respected!!
Review by SavBug6 months ago
Your one-stop solution for international shipping. Cheap, Fast, Reliable - Full mark!
Review by Roeling6 months ago
Tried couple of plug in option for shipping and this is by far the most global one. Truly cover all markets and the automation is really there where it is required the most