I ordered the Titan Jupiter XL from Easy Massage Chair after confirming that the chair was designed to accommodate a tall person (6’6). From ordering, confirmation, scheduling and follow up they were top notch. I received emails informing me of the status of my order, delivery date and use and care video links. After the “white glove” installation, I received a nice thank you email. Unexpectedly, a few weeks after delivery I received an unexpected and thoughtful gift via UPS! That’s what I call customer service. BTW - I love the chair. An added benefit of my massage chair is the relaxation felt after a heated massage. I often find myself dozing off in the reclined position. Once I stand up I feel like a new man. 😁
Review by Lfclfc4 months ago
Truly incredible customer service, they followed through from sale to expedited delivery and were great communicators along the way. Even the delivery professionals were exceptionally nice. You can tell they don't just drop you after the sale is made - they carry the delivery through to completion with care.
Review by EdwardKanya4 months ago
It is not every day that one buys a roughly $9000 chair sight unseen from a company that one has never dealt with.
Needless to say we were very happy to have EasyMassageChair deliver and install according to the agreed upon terms on the second floor of our house. One piece of advice. Don’t do this by yourself. The chair really does weigh as much as they say.
We purchased a Luraco i7 chair and couldn’t be more happy. Wow, is that chair nice and quiet.
The 9 standard programs are nice to have if one has no specific health issues. The ability to include and exclude massages for the individual body parts at the strength one prefers is priceless. Just love the kneading between my shoulder blades. Stay away from my neck so I turned that piece off just for me.
The only place where I would give 4 out of 5 stars for the chair is the software. The SW works and that is about it. We would not have made a different choice because of it but it sure could do with an update.
All in all a great buying experience and an absolutely great chair.
Review by Tikijah4 months ago
I had fantastic experience with Easy Massage Chair. They were very friendly and knowledgeable. We ordered 2 chairs and use them every night. No need to go to a massage therapist Great investment!
Review by Sue Carroll Sinzara4 months ago
The Easy Massage Chair company is the best. They worked with me so I could afford the chair and kept me informed on delivery AND installation and followed up to make sure I was happy. I couldn’t ask any more from a company than that!!
Review by Touria5 months ago
I am so pleased with the customer service provided by Easy Massage Chairs! The knowledge of their chairs and assisting me with determining which chair to order, then the follow up provided after I placed my order. They even checked on me after I received my chairs to see how well I like them. Fabulous products and exceptional customer service!
Review by Break Derrow7 months ago
If bought a robotics 7 plus chair from them. I did some research first and narrowed choices down to a few chairs. EMC carried them all so I talked to them and they helped me decide on the chair I got. Good knowledge, timely feedback and free shipping and set up.
Review by Myrus8 months ago
Dear Sir/Madam, I am a 62 year old and have been in chronic back pain since I was 21yrs old and for a good part of my life I have been treated with Steroid shots in my LI,L2, L3 and my neck as well..recently purchased the Panasonic MAJ7 Massage chair from Easy Massage Chair Inc. The service I received with parallel to none..I have been using the chair religiously 3 times daily and I have never felt better in my life...I still have chronic pain and I just get on my chair and wham...there's goes my pain...The chair is unbelievable...I am able to go on my daily chores knowing that my chair is there to take care of me...I even sleep like a baby...I want to give special thanks to Vince and all of the representatives from Easy chair Inc...
Review by Mharee Kogutiuk9 months ago
Great service and awesome chair!!!
Review by Tarnya9 months ago
My experience with Easy Massage Chair has been nothing but pleasant. From customer service to on time delivery it was a pleasure. I was kept informed throughout the whole process and was confident about my purchase. I purchased the Luraco i7plus and I absolutely love it! This is a top notch piece of equipment. My entire family is in love with it. We've all agreed that sleeping has been significantly better after using the massage chair and our bodies feel relaxed and great. I would especially like to thank Vincent for helping me decide which chair would accommodate me best. He was dead on! I love my chair!
Review by Basitht Caponnetto1 year ago
Great products and excellent service. The owner was very attentive the entire process and saw it to the end to make sure the item was installed correctly. Great customer service
Review by LittleH Szaranska3 years ago
I wanted a strong foot massage when I was shopping for a massage chair. At first I was a little disappointed because the foot massage was rather weak. So I called Easy Massagechair and they taught me how to adjust the intensity. Now it's strong and gets in there. It worked out in the end.
Review by Salgueira3 years ago
I hadn't bought anything over a couple hundred dollars online before, so this took a leap of faith. I ordered a $6295 massage chair so it was a MAJOR leap of faith alright! ordered it on a Monday, received it Thursday the following week. Excellent turnaround
Review by Premis3 years ago
and finally got my hands on one. the iyashi, still not sure how to pronounce it, really gets my hips and waist stretched out. Excellent massage chair
Review by UliPulinat4 years ago
We got the features we wanted (back heat, zero gravity) and at a great price. The chair even looks pretty neat, modern and all. My buddy says it looks like a spaceman.
Review by EdwinaG Szachon4 years ago
I think it was more the fault of delivery company than the easy massage chair company. Chair was delivered and it is very good chair too. A good order overall but not perfect either.
Review by Herenow Nutku4 years ago
It's a very sturdy chair, the Luraco i6SL and not the cheapest chair either. But well worth it. Great overall massage. Hope to use this many many times.
Review by Motheo4 years ago
A colleague told me about this site so I checked it. Researched a few chairs on there. I already knew that I wanted one with foot rollers so I bought an Osaki that had that feature. Checkout was easy, delivery went smoothly. And the chair is great, especially the foot rollers! My feet are thankful to Easy Massage Chairs. 5 stars
Review by Jary4 years ago
Got what I ordered at the price I agreed to pay. It was delivered on time. They didn't go above and beyond to surprise me with anything extra. I'm satisfied and not upset about any part of the transaction.
Maybe I'm a tough crowd, but I reserve my 5 star ratings for the truly spectacular orders.
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