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Review by Samantha Teal1 year ago
Only buy if you want to deal with RUDE, UNCARING, UNPROFESSIONAL and DEROGATORY instructors.
I have purchased 2 courses from them, their hip flexors beginners and the hamstring beginners, the content is awesome and I see progress but as someone with slow internet, Streaming is NOT a pleasant experience and there are NO OPTIONS TO DOWNLOAD (Why?)
The Staff are RUDE AND DEROGATORY!
I was on their FB Group until the instructor - Danial - Decided to post a customer complaint and go ahead and make fun of how stupid that person is, which I responded and said is NOT PROFESSIONAL BEHAVIOR and was subsequently removed from the group, I went to the chat bot and explained what happened and was told that Trolls were not allowed on the group, which I responded with:
Than why was I removed but your instructors are allowed to behave like that?
I was told it would be investigated and have heard nothing since, REFUSE TO BUY ANOTHER PRODUCT UNTIL THIS "professional" HAS RECEIVED THE TRAINING NEEDED TO ENSURE HE IS NOT DISRESPECTFUL AND RUDE (as this is NOT the only complaint about his attitude and "go fornicate yourself" behavior)
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Review by Keira P1 year ago
I had previously ordered hip stretch videos from this company in the past and went back to their website for information on split stretches. Their chat window popped up and I asked for information about stretch frequency. The chat rep offered some guidance and suggested the best (read most expensive) program they had which was supposed to be all encompassing. Then offered a 10% discount. When I started to ask questions about format - downloads or dvds, he tells me all they have is streaming. Which doesn't work for me because I travel a lot and a lot of hotels don't have internet fast enough to stream and some of the places work sends has bad cellular signal. So when I ask why won't I be able to download like my previous purchase he put on another person who chat name reads "Daniel (Manager)". He copies and pastes this flagrant statement he obviously had written for such an occasion because I'm certain he doesn't type that fast which goes on with 7 or 8 statements starting with "Imagine if..." - paraphrasing now - how it doesn't make since to employ a full time employee to send out reset links to customers, how their computer systems crashes when multiple people try to download at the same time, how people in slow internet areas get upset when they cant download their videos and want their money back, etc. Followed with some more commentary on that's why, "Ok?" I responded with No. The latter I told him was still an issue due to people in slow internet environments can't stream either and the rest sound like poor management issues that shouldn't be forced on the customer and that he had an attitude problem. I went on to explain why it was a problem and that you can still download on websites that you stream from like Netflix and Amazon which I was interrupted with his bitter diatribe about how they don't care if the customers like it or not, that's how they do it now, streaming is the only option and that he wasn't going to argue with me and block me. So he blocked me.
Frankly, I could care less, no money lost on my end, my issue is his awful poor customer service. Why would customers buy something that they claim you have lifetime access to but the moment their site shuts down, goes out of business or hiccups you can't stream any more, you don't have access to anymore and you really don't own? $160 to rent some videos I can only use at my home when I'm gone 8 months of the year is absurd and counter productive. The target audience of those videos travel to competitions and conventions as well, would they not want to practice those stretches while on trips either?
Nonetheless, they just lost my business as well as all if any business from my dance studio.
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