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Review by Barbara De Finis1 month ago
They don't care about our complaints as long as money keeps coming in and the Ombudsman keeps not caring about small business disputes.
Dealing with them is like the lottery, if the appliance is good small business is safe, if it is sold faulty you have lost your hard earned money and will waste your precious time by trying to get proper service.
We bought a new slicer at the end of July 2020 for £395.99, a bargain! Unfortunately, it was sold already faulty and the problem was readily spotted as being the belt. After under a month it was stopping, the blade would not turn. I called the warranty department twice, only to be patronised about their T&C. They wanted me to send back the slicer and pay for consignment, I explained to them that it was the only slicer we had and if we could explore other options: sending a substitute slicer or pay themselves for servicing but no success. So, I wrote to the owner, sending videos to show the fault but even the "experts" could not see anything wrong; I did his job, researching for slicer servicing in London; I explained to him that we are on a tight budget especially now during covid times and could not afford to rent or buy another slicer. Basically, he entartained me for about 3 months without coming to a conclusion so we had to spend an extra £120 to service it.
Moreover, the slicer already looks old after only 9 months since the anodised aluminium is as fake as the slicer.
Stay away and buy from trusted suppliers because, at the end of the day, they had what they wanted without supplying any service apart from deceiving answers that did not come to any conclusion but wearing us down. They have pulled our leg until we found ourselves with no option, but repairing it ourselves.
Unfortunately, I must confirm that all of their hundreds of reviews on Google and Trustpilot are real and justified.
I will buy from Easyequipment again if I want to get the appliance roulette rush but I hate gambling.
Review by BARBARA D.2 months ago
Bought a new pizza prep fridge a couple of years ago, no problems still working. Then, SL300 food slicer about 8 months ago and it was sold already damaged. Have been in contact with them by phone three times, got patronised and got no customer service whatsoever, so I wrote to the director who kindly "entertained" me in a three months long sterile email conversation to find an agreement since we could not send back the slicer since it's the only one we own and they do not supply a subtitute while in repair. In the end, we had to spend an extra £120 to repair a slicer "under warranty" to substitute the belt which, we already identified as the problem but Easyequipment's experts could not see anything wrong with it after sending few videos. If you do not have money to waste, do not bet on their appliances and customer service.
Sourced from SiteJabber
Review by Graham M.2 years ago
Received damaged steel shelf, was only offered 10% refund after several days.
Company claimed that delivery driver should wait until goods are opened and inspected before signing.
Sourced from SiteJabber
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