When you go through the order process you get the option for "next day delivery" for £4.95. I needed this urgently as my son was about to go away and had only just told me his wellies had a leak. I ordered it on a Friday and it didn't arrive on the Saturday.
Now, the fine print of T's and C's does state that it only means "next working day". However, when you go through the ordering process it only says "next day delivery".
So, they were too late for me to use, and a refund means I will lose two directions of postage, so I am very unhappy.
Support was slow and they refuse even to change the website so that it tells an accurate story.
I had got used to better service on the internet, so it was a real shock to go back to the bad old days of the customer is always wrong.
Review by Ferret4 years ago
Sadly, I had hoped for more support from this company after repeated failure from Tayberry wellies. Were not interested to resolve the problem. Couldn't even be bothered to reply to an email.
Review by Mr Nedu4 years ago
I phoned in for advice on sizing before buying a pair of Tayberry Boots. I was wrongly advised and so returned the boots. After 3 weeks I still did not receive a refund and when I called to inquire they insisted the boots had not been returned and filed a claim to the courier company on my behalf. They insisted that it was impossible for the boots to have been returned in 24hours and even claimed that the courier agreed. It turns out they had been delivered and signed for but Easy Wellies would take no responsibility for their mistake and I had to file a claim through Paypal and contact Trading Standards to get my money back. Ridiculous!!! What a waste of my time and money!!!
Review by Complex5 years ago
Easy Wellies.co.uk have very well priced wellies and slip on footwear for the garden, I bought some clog like shoes for the garden, don't find them particularly comfortable but I think that is because they are quite wide and my foot is not, however they were exceedingly cheap and eaywellies.co.uk sent them out very fast, so a good quick company to deal with.
Review by Stelmas Krentkowski5 years ago
VERY SIMPLE ORDERING PROCESS WITH AN EXCELLENT RANGE OF GOODS. EASY PAYMENT PROCESS AND INFORMATION ON DELIVERY DATE.
Review by Hrishik5 years ago
I cannot judge whether my gorgeous, bright wellies are waterproof yet, but I can get them on! Having one very swollen leg, ankle and foot ordinary shoes and sandles can be difficult, but wellies (even ankle ones) impossible. The elastic means that I can get them on - it was a struggle, but that is my problem -they fiitted! Such a good price too. I will keep my eye on this site.
Review by Afrine Leafman5 years ago
Easy to order online, phone advice if you need it and next day wellies.
Review by Madswede Scagnetti5 years ago
I've just made my third order with Easy wellies and they have been so helpful, very quick to respond to my queries, letting me know when stock was coming in and even changing the price of a pair of wellies in online that were in the sale so that postage was free! (This one pair became more expensive than the other colours as postage was free on the others).
The wellies are very good quality and delivery was really quick.
Review by Keyz Tiedeken5 years ago
Excellent product and services. Would recommend.
Review by Mwihaki Juzwiak5 years ago
The item was a gift so i did not open the package. However, the item was received very quickly, was well packed.
Review by Mduduzi Whitewing5 years ago
Great service. . I needed to change size once wellies received and couldn't be more helpful .
Review by Melvana5 years ago
Wish there was a better size guide and ability to return/swap easily (without the pain of postage) but service was good with prompt dispatch and delivery.
Review by Gintvile Baguley5 years ago
The half length Wellington boots are in a lovely Aubergine colour. They are true to size and I know that my daughter-in-law will love them when her birthday comes.
Review by Takechi Tverijonas5 years ago
The whole experience was very good, from the purchase to delivery! The product match with description and price ...It's a bargain!!
Review by Jairseiyarh Arcoff5 years ago
Comfortable easy to slip on for any walking occasion
Review by Verpooten5 years ago
Get and order some for your girls, terrific value and such a good selection,very quick delivery and well packed, wish every company you deal with online would be so efficient.
Review by Ghenadie5 years ago
Easy Wellies is a brilliant company that I would highly recommend. With added next day delivery and you are given an hourly delivery slot. Returns and swaps are easy. Staff at Easy Wellies and extremely helpful and knowledgeable on their products.
Review by Amornphan5 years ago
Love my new wellies. I have trouble getting wellies that fit me properly, and these are just brilliant. They are also brightly coloured and spotty ................ what's not to like?
The order was easy to place, the wellies were exactly as described, and delivery was prompt. Service was excellent.
Review by Laiz5 years ago
Bought some bogs wellies after reading the reviews and watching the video which is why I liked buying from this company as it was all described well. Delivered within days. Mainly bought for dog walking, so already got some miles on the clock after only a week. They are perfect, easy to get on and off, fit whether wearing thick or thin trousers as they stretch and most importantly it's almost like wearing a pair of slippers they are so comfy. Very sturdy underfoot and the material I can tell already will be up to the mud and puddles they need to go through. Having been a Hunter wearer for over 30 years the last 2 pairs have not been up to my needs and fallen apart within months and not like they used to be. Bogs are the way forward.
Review by VLOxon5 years ago
I recently placed an order with easy wellies, ordered my boots and received them a few days later> I had correspondence to tell me which day they would arrive etc. unfortunately the boots I ordered didn't fit correctly so I needed to send them back for a refund/swap. I am disgusted that with either option you are charged!! Please be aware of this when ordering, bit of a cheek!
Review by Flichke Khoustekian5 years ago
It is the first time that I had placed an order with this company and would not hesitate to do it again. Just how I like it, competent and reliable. Good products too.
Review by Ngunnyland Brtis5 years ago
Easy to use web-site with real time stock and countdown timer for same day despatch. Dead easy to use and they use DPD to delivery who are very good and their tracking service is excellent. Also accept PayPal which makes life so much easier. No complaints at all.
Review by Ricy5 years ago
Brilliant company. Found them by google! The only english website with the wellies I wanted in the right colour and size. At the best price. And better yet they did free next day delivery. Couldn't fault them!
Review by Caty5 years ago
This web site was easy to navigate, I knew which make I wanted but if I hadn't then the information given would have helped me decide.
The product, Aigle is totally satisfactory.
Review by Ragad5 years ago
Easy to use web site, with a large selection to choose from. Price to suit everyone and backed up by a first class service, would use again.