Booked various breaks over the years all value for money had grt time but just been charged £5.36 on my mobile trying to book again but no available dates to suit your 0843 booking line is premium rate on brochure with no warning . Shame that spoils it won’t be using in the future Ange Mcc
Review by Jockdock5 months ago
I purchased a package and was advised by the salesman that I could use either a meal package (eat at the motel) or have a 2 for 1 deal. It was my choice. I was also told there are hundreds of motels to choose from all over NSW. When I got the package and attempted to book a motel, there was limited motels in NSW and most down the south coast - not north of Newcastle. Additionally, the majority of motels only offered 2 for 1 with minimal meal packages. Definitely not my choice as it turned out.
When I phone Easy breaks I was told too bad. When asked to speak with a supervisor or manger I was told NO. When I asked for a refund as what I was told I was purchasing was not what I got I was told NO.
Review by Sosena7 months ago
Dishonest Rippoffs !
After getting stung with $310 for vouchers x27
Only to find out that the vouches can only be used at a few listed hotels out of many listed, then they inflate prices to make money,
Eg. rang hotel price quoted by hotel $1900
Easy Breaks quote with 2 for 1 voucher $2400
Review by Psychronic8 months ago
Excellent service sorting out my booking with my voucher & refunding money paid , mistakes all made by myself. Well done Team Easy Breaks.
Review by Clum8 months ago
Really easy company to deal with.
Review by Odracir Kundrabeed8 months ago
Easy to deal with, good options provided, prompt service.
Review by SWAttig8 months ago
the room was far from expected if ihadnot paid in advance I would have left
Review by Adaysha8 months ago
Have used Easybreaks quite a few times and the telephone operaters are always very friendly, helpful and accomodating. Nothing is any bother to them!
Review by Pramendra8 months ago
Very helpful as always
Review by Maloree8 months ago
Had problem booking on website but quickly and easily sorted when I phoned by very friendly and helpful staff. Excellent customer service!
Review by Cis8 months ago
Fab deal, place , food & hotel & heritage centre was ver interesting. Recommend it
Review by Vbalasundar9 months ago
Easy to deal with and very helpful.
Review by Verrez9 months ago
The booking agent I dealt with was Wendy. She way and beyond to try to find suitable accommodation for a friend and myself between Christmas and New Year
Review by RobertNewton9 months ago
We booked a 3 night break at new year at Carnoustie Golf Hotel back in August paying the full payment, Insurance and booking fee for the 4 of us. We received emails from the hotel regarding booking for meals and believed everything was fine. On the Thursday 20th December at 17.10 we received a call from Easy Breaks saying that the hotel was not fulfilling our contract and the best thing we could do was call the hotel and see if we could book ourselves.
We called the hotel who could not be nicer and said they would accept our booking at a lesser price than what we paid Easy Breaks back in August, but we would have to pay the money up front, therefore we had paid the money twice for a booking and at a really expensive time of year.
I received no help from the team at Easy Breaks and was advised they didn't have a proper complaints team as no one ever complains, my argument was I made 3 calls with an expression of dissatisfaction but no complaint has been logged that is why they don't have to deal with complaints.
I would suggest that no one ever uses this company as they don't understand the meaning of a contract, when you pay the money to the company your contract is with that company and not a third party which they have had a disagreement with.
Review by Nanjij Frohawk9 months ago
Straightforward booking process by phone.
Hotel staff all friendly and helpful. Good breakfast and dinner.
Bedrooms comfortable and warm but not spacious, bathrooms also best described as compact but plenty hot water for shower.
Quiet location although close to M6 with some lovely woodland walks, and frequent sightings of red squirrels.
Review by Aarthie9 months ago
Very helpful polite and friendly customer service which made my booking simple and quick. Thank you
Review by Cerovac9 months ago
Chelsea was so so helpful. Brilliant service. First class.
Review by Houdou10 months ago
Very helpful but it was a pity the Dornoch hotel that we went to was very much a let down. The meals were awful the rooms were very tired. To charge me £10 per night for my little pug dog was a disgrace she was cleaner than the stair carpet that hadn't been hoovered for a long time. Never enter their again and I have used easy-breaks before but if this is what they are promoting might not use them again. Sorry.
Review by DTroy Mangoti10 months ago
I was happy with the deal I got from Easy Breaks except for the fact that I was asked to pay £6 booking fee,which I thought a bit excessive for a 5minute phone call to book.
Review by Demus Goldthorp10 months ago
Usual great service
Review by RUNYYFan10 months ago
Always great friendly service when booking with easy breaks
Review by Robert Heckel10 months ago
Very helpful customer service where all my questions were not a problem
Review by BrianDunfey10 months ago
I forgot to use my gift vouchers when booking staff could not be more helpful I very much appreciated their help would highly recommend