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Review by Peach R.3 months ago
We decided to switch from animal hospital of newport hills to eastside vet associates after newport hills did some unauthorized things to my cat during a procedure they had no authority to do. Newport Hills placed the cat's life in jeopardy a simple procedure turned into two weeks of a mess. Then after two weeks of dealing with newport hills vet we realized how unorganized, unprofessional and unreliable newport hills vet is. We've had zero issues with eastside vet associates and would highly recommend them. After this incident we immediately switched from newport hills to eastside vet associates. We have been very pleased with eastside vet associates and will continue to be with them.
Appointments only. Pros and cons but you don't have to wait long due to appointments. They get you in and out. Wait time is limited. Which is good as the wait times at my other vet got horrendous. It's not first come first serve. If clients miss their appointments by too much well that's too bad. This place is very open and I generally don't have an issue getting them in when needed.
Reasonable prices. Compared to newport hills vet eastside vet assc. They do not over charge and they thoroughly explain every thing to you. Billing services do not have an issue and everything isn't nickeled and dimmed. Dental care is not over priced.
Good bed side manner. After dealing with newport hills vet eastside vet assoc has good bed side manners.
Boarding at reasonable prices. Not just a cage they toss your pet in. They have reasonable sized rooms. Actually take care of your pet. Offer play/social services during boarding. They offer double cages should you have two+ pets.
Reasonable at accommodating last minute requests if needed. If you have a pet emergency they are good at working you into their schedule.
Good about answering their phones. Due to how high volume newport hills vet was getting you'd have to call back repeatedly to even get a hold of someone. Not eastside vet. You call and they answer within 3-5 rings. Can't get through? No problem leave a message and they'll get back to you. Email communication is strong and they reply within a 24 hr business window.
Limited parking. Five spots in front of their building and that's it. Parallel parking one direction. Come early or not at all. I wonder who thought that one through when purchasing the building? Due to the area I highly suggest cleaning out your vehicle if you choose to let it sit in the area for a while. That or drive around and come back when pet is ready to be picked up.
Mon-Fri during business hours only. This works great if you can schedule appointments during this time frame. Other wise you're stuck to a vet that operates on the weekend. We have a 24 hr vet on standby should we need a vet quick.
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