Good when it works, the problem is you can not rely on the service anymore. I don’t travel that frequently, about every 2 weeks, but this year I seem to spend a lot of my time claiming money back for delays and cancellations. Yesterday was fairly typical with a train from Chesterfield to Manchester delayed 20 mins, and the train back delayed an hour and exceedingly crowded with people forced to stand down the aisles, and impossible for anybody to move.
To be fair to EMR at least 50% of the delays are not their fault, being caused by broken down trains that have blocked the tracks, point failures, and overhead cable issues which are down to the state of the railway network which remains in a terrible state and has not got the capacity for current demand
Review by Tinkerbelly1 month ago
Have been using this train from the past 6 years from Liverpool to Sheffield . The most unreliable service. The Ancient carriages been used quite frequently those are most uncomfortable and also they use 2 carriage trains quite often which is not good and comfortable . The ticket prices are quite high compared to the services been provided. I rather prefer to use northern which have improved a lot now and better and a lot cheaper than EMR.
Review by Adeowo1 month ago
Travelling from newark to Nottingham on a busy saturday before Christmas and they send a train with one carriage, train obviously packed so only a handful of people allowed on and we have to wait 45 minutes for next train, what is the point of a one carriage train?? last Saturday it was a bus service due to a broken down train on the line!
Review by Cohlineman Pierman1 month ago
What an absolute shambles of a rail service feom Melton Mowbray to Leicester. Trains either packed or cancelled. Only 2 coaches either way. A disgraceful way to treat passengers.
Review by Paralelel1 month ago
I have never travelled on a line with such rude bossy staff. It feels as if you are committing a crime even sitting down in the seat you reserved but they have failed to Put a reservation ticket on. Once more evidence that we have no choice about these firms. If they were my bank I’d have moved long ago.
It is time these companies give their staff training in decent respectful communication.
Review by Cristele2 months ago
I'd give EMR no stars if I could. Packed like sardines on trip from Chesterfield to Manchester. Other trips just as bad. Late trains, dirty trains, cold trains, no catering; others cancelled at short notice...not enough trains, not enough drivers... Far, far worse than East Midlands Trains, who actually weren't too bad. Even worse than the worst days of BR. I'm going back to using the car... They're not getting any more of my money on the pretence of actually providing a useable service, as the whole thing seems to be run by a team of incompetents. If you can use other train companies then I would do so. All are better than this team of no hopers. Why on earth did they get the contract? Avoid if at all possible.
Review by Phonzie Brannis2 months ago
Bought a first class ticket, the worst first class out of all the train services I’ve been on , just a slightly bigger uncomfortable seat. Save the money and get standard or go else where.
Review by Sebregts3 months ago
Very poor service from Kettering to Nottingham. Wonder if management even reads these negative reviews... Will never travel again with them!
Review by Adham Farmby3 months ago
Trip from Manchester Piccadilly to Norwich was very bad ,we bought tickets and seats,then it turned out that we would not get on the train because it was already full and we had to wait for another one hour under stress if we could get in
Review by Orosco3 months ago
Do not buy your tickets through this company, absolute cowboys! My train was cancelled resulting in missing an important meeting and after 10 days from making a refund claim, I received a ridiculous email stating that they did not operate the train even though it was from Lincolnshire (EAST MIDLANDS). Very naive of me to not use the Trainline as never had any issues with them but will be going back for any future bookings. Customer service very unhelpful as well!
Review by Raeesha3 months ago
Trains are always late, often cancelled at short notice. No information.
Expensive to use and dreadful value for money.
Review by Bafford3 months ago
The UKs worst first class..... they need to take a look at the service that Avanti, and previously Virgin provide!!
Review by Sunnydiggle4 months ago
Terrible 1st class don't come down with a trolly absolutely hardly anything included. On a long 4 hour train from London to Leeds they shut the bar over an hour before the end of the journey which left me hungry and thirsty. Use LNER they're so much better.
Review by EmsG Valds4 months ago
Probably the most careless, inadequate and superficial staff I have ever seen on a platform. Do not expect any help from them! You may wonder how they can effectively run a train...
Review by Nawfel4 months ago
The service has definitely got worse, although to be fair the issues are not always EMR’s fault, for example today I could not get to London due to the track being flooded. The problem is the whole rail network which is just unreliable, great when it works, but it fails on a fairly frequent basis. Lost count of the number of times I have been let down this year, the only slight compensation is the fact that monies are refunded if delayed, and I seem to have got loads of money back recently, although I would prefer to have a service that I can rely on
Review by Bagjump4 months ago
I've not had the best experience with EMR in the past, but today has been acceptional, I recently broke my leg and was in fear I wouldn't be allowed on the train, to my surprise I was escorted to first class for extra leg room and even got myself a coffee. I'm on the 11.51am train from Kettering to St pancras so please let the customer service representative know I appreciate all of his help. Thank you.
Review by Fullaz Kulasy4 months ago
Picked up train from Manchester Piccadilly to liverpool lime street at 17.41pm. The conductors were most helpful. Thank you. Happy new year :)
Review by Hungryasfck4 months ago
We booked EMR for a long journey to London at the weekend. We thought First Class would be a nice treat to while away the 3 hour trip but unfortunately Sheffield First Class Lounge is closed at weekends as is the First Class trolley service, for the extra upgrade you get Tea/Coffee/ Biscuits not worth the money! Totally disappointed, but at least the CEOs of this company are being well paid and rewarded so that's some comfort
Review by TalabVier4 months ago
I travelled today from Sheffield to London( Sunday ) and travelled first class, this transpired to be a complete waste of money. EMR does no operate a 1st class trolley service at weekends .An announcement informed first class passengers to present tickets at the buffet carriage.for complimentary drinks The train was extremely busy and after a 25 minute wait at the buffet car I was offered a hot drink, a bottle of water and packet of biscuits.
Please don't bother advertising this service as first class. Other railway companies put you to shame. Very poor service indeed.
Review by Whitestores4 months ago
Possibly the worst train service in the UK, constant delays and always having to stand if your commuting to/from london.
We are in 2019 and the trains run by EMR do not have any internet connection. The wifi is a farce and never works. If your planning to do work you have no chance you cant even load the news on your mobile. Id give zero strs if i could.
Review by Buser4 months ago
The worst service of them all. Every single one of the train companies are a shambles. Daylight robbery I would be ashamed to work there. How the train companies can get away with a monopoly in this day and age is beyond me. Disgusting
Review by Raleigh Crollar5 months ago
East midland trains has rebranded you east midland railway (EMR).
Since this Change has taken place I’ve had nothing but problems.
The all new free WiFi is simply garbage. I would occasionally book 1st class to allow me the ability to work. This is now pointless as the free WiFi to all has ruined the 1st class WiFi as nothing works.
Also, this week, I have had 4 trains. 3 were late in some way. One lost its seat reservations and the other didn’t have any food or drink on it. Not one was how it should be.
It is simply terrible. And not the first time. I’ve had issues since EMR came about.
Having complained to EMR on several occasions I have been fobbed off each time. An apology is nice but no action seems to be taken. They seem to simply not care.
And to add to other reviews, the staff are usually awful and rude. The prices are high. The carriages are old and dirty.
It is not good enough.
Review by Callumopenshaw Baughcum5 months ago
This review relates to new franchise EM Railways. Once again only one carriage from Nottingham Station to Skegness. Train arrived late everybody crammed into carriage waited 10 minutes then announcement made that train cancelled as no crew available. Didn't think it possible that anyone could be worse that East Midlands Trains but EM Railway seems to have managed it. The service is not reliable in any way.
Review by Anandamoyee Oceanblue5 months ago
For the first time today I used EMR first class as there were no seats on my normal LNER train to London. Really disappointed as I paid more for the ticket and there was no food provided other than a coffee ands a biscuit/crisps. Always get food on LNER.
Review by Taiquan Kashmen5 months ago
Sat down in the only empty seat available and was told that I couldn't sit there as it was for staff. I had a reserved seat but it wasn't marked and of course someone was already sat there. We'll all just stand like sardines then for our 3 hour journey. Great, thanks for that EMR, amazing as always.