East West-tours Reviews

Excellent service, super fast, trustworthy, punctual, I strongly recommend and support East West Travels.

Excellent service and my trip was Amazing.
Thanks !

Following a complicated, multi-stop, multi-person, and eventful trip to Russia and Eastern Europe, I can say that Alex at East West is hands down the best travel agent I have worked with, ever, and by a long shot. Incredibly responsive, patient, and solution-oriented. Bravo!

We had not used this tour company before our trip to St. Petersburg but we were very fortunate to have found it. The tour was excellent and covered the city, it’s history and a little of current life. The best part was our guide, Marsha. She has extensive historical and current knowledge, a great communicator and was friendly and helpful. I’m sure it is difficult to keep a group together especially in crowds, but she did so with calmly and pleasantly. Her English was impeccable. Our driver, Boris, kept us safe and was always there, waiting for us. Thank you for making our visit memorable.

I just wanted to thank you and your agency for a wonderful trip! Everything from the ferry trip (s) to the tour of St Petersburg was fantastic!!! Our tour guide was awesome! She was very knowledgeable, helpful and an all round great person. I will recommend this tour for all my friends.

Incredible tour of St Petersburg. Professional perfection! Every transfer on time, our hotel was a piece of art and luxury. Our guide’s (Marie) orientation was to provide a cultural and educational experience. Marie worked non stop to share the glorious art, masterpieces, palaces, cathedrals, etc. Our driver, Bruno, was precise and cautious while driving from location to extraordinary location.
We will travel with Dora’s company again! We strongly recommend this company. The best experience we have had.

I really enjoyed my trip! The guide and the hotel in St. Petersburg were awesome. The places we visited in St. Petersburg were amazing as well. I also enjoyed the time on the boat. The food was great. Moreover, I enjoyed the time in Helsinki and Tallin. I only had a few hours in these cities, but with good planning it is possible to make the most of these hours. I also liked the fact the tour was starting in Stockholm in the evening and ending in Stockholm in the morning. That gave me some time to visit Stockholm.

Hi Alex! Just wanted to let you know that we had a wonderful trip. Accommodations were beautiful, and the guides were
excellent. We really enjoyed this trip. Moscow and St Petersburg are beautiful cities! Thank you for all your help.
And Aerflot worked out well for us !

I recently toured St. Petersburg with East West tours. While there were a few problems at the outset with setting up our trip, our guide while we were there was amazing. Masha had a wealth of information and history. She was welcoming, warm and couldn't have done more to make our tour better. If you were planning a trip with East West I would absolutely recommend that you request Masha as your guide.

Bobby put together a rather complex 5 country 31 day tour for us that was fully inclusive, e.g., airfares (complex because of the 5 country itinerary), securing Russian Visa's, airport meet/greet, private transfers, private guided tours throughout each country, boats, trains, all accommodations at 5 star hotels, and the logistical planning to make it all happen seamlessly. My wife and I travel once a year to places around the globe, but this trip had us a bit apprehensive due to traversing Russia from east to west and then north from St. Petersburg to three of the four Scandinavian countries. EVERYTHING went perfectly and was pulled off with exacting ease. Thank you, Bobby, for have made this trip extraordinary in every way possible!

Great trip. The guide and driver were both amazing, they got us around quickly and efficiently, kept us on time. The only regret is that we couldn't spend more time in St Petersburg

We recently returned from an 8-day trip to Moscow and St Petersburg that was arranged by East West tours. Alex was very efficient and lined up guides, hotels, transport and the tour itineraries. We were very pleased with all the above. Alex also helped us with the air travel. We highly recommend.

My wife and I worked with Alex to plan out trip to St. Petersburg from Helsinki. Alex had the important correct information and he made calls to get us a Deluxe room on the ferry. Guests with a Deluxe room get on and off the ferry first thing which is a big deal when there are 100's of anxious people in line!
The hotel in St. Petersburg was the best hotel of the entire trip. It would easily be categorized as a four star hotel in the U.S. The tour guide , Anastasia, was excellent in that she was a walking historian about the life of the Czar's and took great pride in sharing her knowledge.
The food on the ferry was average but Anastasia took us to a stroganoff place in St. Petersburg that was better than the original Stroganoff Restaurant. She even obtained ballet tickets for us to Swan Lake at the Alexandrinsky Theater; not easy to do in the summer!
Lee

Now that I'm back home where I can use a real computer I'd like to thank you for the upgrade on my St. Petersburg tour. It made so many things easier and/or more comfortable, including a larger cabin and complimentary meals onboard as well as priority disembarkation. I also appreciate that you and/or your contacts in the city knew that I would clear Russian passport control in St. Petersburg way before the rest of the group because of my "commodore" status and had a private car and guide waiting for me for the first morning. The hotel in St. Petersburg, which was very nice to begin with, upgraded my room to a suite, so things were very luxurious there.They sent a lovely tray with cake, tea and a birthday card for my birthday on June 22 - a sad day in the city's history. I will never have trouble remembering when the siege of Leningrad began in the Second World War.

I do think that the tour operator should have given more consideration to the horrendous traffic in the city and the enormous number of tourists there in high season when scheduling.

This was a wonderful tour. We loved every part of it. Masha, in particular, was a real treasure. She was extremely knowledgeable and great company. Also, she was flexible when we needed it, and made our visit smooth as silk.

Dear Bobby,
Thank you for planning such a wonderful trip for my family to Russia. All the arrangements- hotel, guides, transfers were excellent. I would highly recommend your company to others and look forward to planning another trip with your company.

Thanks !

My son and I recently returned August 15 2018 from a trip to Moscow and St. Petersburg
Arranged by east west tours and
It was a fantastic experience. We Do not know Russian but English was spoken at all the hotels and restaurants. The tour guides and Drivers were very informative and punctual.
The country was beautiful from red square museums
To the castles in St. Petersburg
The 4 seasons hotel in both locations had superior service
Ausra And alex of east west were extremely helpful with the visa process and selecting itinerary and I highly recommend them and experiencing the Russian experience
Eleanor and Steven

From the greeting at the Moscow Airport by our tour guide, Marina, to the last good-bye from Elena at the St. Petersburg airport, all went extremely well. Our only hiccup was not knowing who was taking us to Suzdal but that was easily resolved. Every entry to museums, palaces and venues was eased by the knowledgeable guides. Our extra tour to Kizhi Island was amazing and the guest house was perfect as our room overlooked the lake.

Food in any of the restaurants or personal homes was plentiful and delicious.

Hotels were indeed 5 star. Had we known we could request a view room on a high floor, we would have done that and will remember to ask in the future.

All drivers were polite and took care to be safe, yet efficient in time travel.

Since this was our first experience with your firm and private tours, we both feel fortunate we were able to go with a first-rate company.

Thank you Bobby for making all arrangements for my trip.
I had a great time in St. Petersburg & Maria Ganina was a superb guide and took me everywhere and made sure I had a good time and saw as much as possible. She told great stories about the history. I loved the hotel Domina Prestige too. It was comfy and chic.

Am so glad I made this trip and found new perspective, and saw so many places. I did some shopping late evening too in the mall Galleria.
St. Petersburg starts to grow on you.

Loved our tour -- hotels were centrally located and tour guides were informative & experienced. Saw so much of the Estonia, Latvia & Lithuania. So glad that we booked this tour with East West Tours. If you wish to see the real Baltic countries, you must book the longer 15 day tours -- spending just one or two days in the capitals are not sufficient. We even added more days to explore on our own. OVERALL FANTASTIC TOUR!!

We took their St. Petersburg visa free cruise from Stockholm through Helsinki to St. Petersburg. We were impressed with the cruise line (great food) and the tour of St. Petersburg was first rate. We had a small group tour and Maria (Masha) was an incredibly knowledgable guide. She grew up in St. Petersburg and had many insights into the city and it's history. We were able to visit Pushkin, Catherine's Palace and Petershof as well as many historic sites in the city. St. Petersburg is a beautiful city and everyone should see it.

To my agent/ East West tours

As I have completed my tour to Russia, It gives me great pleasure to commend you and your team on the expert and professional performance. All the Tour guides, Namely, Nikolai in Moscow, Olga in the Golden Ring Route and Maria in St. Peters-burg were very friendly knowledgeable and helpful with good command of English. The drivers were expert and safe.

I and my family, have really enjoyed our visit to this beautiful country.

Thank you again and your company will be on my favorite list when planning my next trip.


Walid Alyafi

Such a good experience. East West-tours took care of everything. They were super available and answered all our questions.

excellent overall planning
fast and efficient email correspondence
competent, friendly and patient tour guides
great locations for hotels
punctual transfers and pick-up services
information before and while travelling totally matching
sights were excellently picked
time indications have always proven to be correct
even if no voucher was given - the plan worked!
absolutely worth the money
THANK YOU for a perfectly planned Nothern Capitals Tour!

We three aging ladies were delighted with our "visa free" trip to St. Petersburg as arranged by East-West tours. Thank you, Alex. We had a gorgeous sunny day in Helsinki before getting on the Princess Maria ferry that afternoon. Being shipboard was fun, room and beds comfortable, nice food and a lovely smooth trip to St. Petersburg. Maria met us and we immediately felt welcomed and comfortable in the hands of a true professional. The hotel was luxurious and convenient. Loved the breakfast. Maria managed our tours with efficiency, never forgetting our "personal" requirements, but ensuring we saw and learned as much as possible in our limited time. We would have been lost without her trying to cope with the crowds on our own. She is a treasure and we were delighted to get to know her. We did some exploring and wandering on our own in the evenings and felt quite safe in that extraordinary city. Thank you for making this terrific excursion possible.