I spoke to Jess she was very helpful as I had never ordered from Early settler she was able to assist me with my order
Review by DannyBoro3 weeks ago
Love the service I receive from this company. I shop here regularly and have had nothing but good experiences, Even when I need to return an item Jess from customer service was very helpful and lovely to deal with
Review by Juietta1 month ago
I had a problem with a light fitting that purchased and couldn’t be happier with the help and response I received from Jess and Caitlin. The replacements for my light fitting were sent out immediately and now I have a beautiful perfect light fitting. I’d just like to thank you again for responding and helping me with my problem.
I have told others what wonderful service you have given me and what lovely reasonably priced items you have. I look forward to shopping in the Early Settler Store again. Regards Virginia
Review by Filisione1 month ago
My favorite place to shop. Beautiful furniture and great customer service can't fault it. Worth every penny you spend there .
Review by Richrluna1 month ago
I recently made a purchase and unfortunately when I opened my packaging found the item to be faulty. The customer service team, especially Imogen , was so helpful in helping me resolve my problem.
I couldn't have asked for better customer service. Its nice to know Early Settler really cares about their customers.
Review by Seasideculchie1 month ago
I had some scratches on the bathroom vanity and I wanted to paint it back. I messaged the client service asking for specifications of the exact colour I needed to purchase to fix the problem. The day after, I received an email from Jess informing that I would have delivered at home some touch up paint at no charge.
Absolutely quick, efficient and very helpful.
Review by Lithalethu Mixalis1 month ago
Kelan was so helpful, and knowledgable about the product and enquiry I had, and very pleasant and very friendly. Plus my enquiries were replied to immediately. Very impressive Customer Service. Thank you Kelan.
Review by Jhanica2 months ago
Jess and the team at Early Settler have been very easy to deal with and I have to say that the experience has be a pleasure. Thank you all, to the Port Macquarie Store and the Customer Service team. Wayne Shore
Review by Reynaley Gillilan2 months ago
We found that our Terrazzo table had started to form cracks on its surface although it’s under a portico and has a cover over the top. We had it for about a year and used it twice. I got in touch with customer service, and a lady called Imogen assisted me and I found her to be extremely helpful. So we ended up exchanging the outdoor table with no fuss, it was easy. Thank you for your wonderful customer service! That’s rare these days to find!
Review by Bafford2 months ago
One of my dining chairs broke with a spring coming loose. Took the chair back to early settler in Mitcham, manager told me to contact the complaints department. I had s reply within 2 days. I was then contacted by a lady named Imogen. She couldn’t have been more helpful. Even though my chairs were out of warranty they are replacing them with new ones. Imogen made the process so easy a huge thank you to all involved
Review by Zanece2 months ago
I've been really happy with my experiences with Early Settler. Always great advice on styling and any issues have been rectified immediately. Very happy shopping here!
Review by Cushirl Almagaslah2 months ago
Love the quality of the furniture from early Setter and the staff are so helpful. Recently I bought a coffee table and when I got home I found I had been invoiced for the wrong table. One quick phone call and it was sorted out straight away. Great customer service
Review by Mehrooz Hilvert2 months ago
Seriously ,the attitude from the Campelltown staff leave alot to be desired ,and the rate in which they serve also very poor .I also purchased from the Auburn store and the difference is amazing ,they were very helpful and friendly .
Review by Sigbert2 months ago
Living remote and purchasing online can be daunting especially when renovating a house. We purchased the orchard oak kitchen and are very happy with the quality. We did have a stone top arrive broken but the service from the staff couldn’t have been better. They were lovely to deal with and rectified the problem promptly. Can highly recommend.
Review by Lmrekart2 months ago
I was very grateful for the prompt and excellent customer service I received from Jess at Early Settlers Customer Service. My issue was quickly resolved and I would be happy return at any time in the future.
Review by Martyna Valdsgaard2 months ago
I just love the products but I also love the ladies at the Traralgon store. They are always so happy, super helpful and know exactly what's on trend. I recently recieved some items that were damaged during delivery and the response time and how they managed this was incredibly professional and showed they genuinely valued me as a customer. Well done Early Settler.....you guys rock!
Review by Coachbuilder2 months ago
Review by Botch2 months ago
Have been a customer for over 15 years but my recent experience has been amazing! Thank you Imogen from customer service for going over and beyond to find and replace a product and not only!I
If only everyone had your approach when dealing with customers in retail world.......... I am very greatfull GREAT CUSTOMER SERVICE
Review by Soozzy Raventós3 months ago
Jess was such a help went out of her way to help me which is in this day and age very rare large companies sometimes forget there is
such a thing as repeat business and word of mouth
She in short was great true to her word she did call me back which also rare these days I wish her every success she deserves it.
Companies need more employers like Jess
Review by Pankaja3 months ago
Very happy with their customer service!
Review by Estfanyah Benefield3 months ago
Excellent customer service, always received a prompt response and felt that the the customer service team genuinely wanted to give you the best customer experience possible.
Review by Smeurske3 months ago
Great service from the after sales department. Jess helped us resolve a tricky problem with a purchase, she kept us updated almost daily, tried every avenue available and we finally came to a good resolution which made everyone happy. I have always bought furniture from Early Settler and will continue to do so!
Review by VinceC3 months ago
Excellent customer service, went above and beyond to organise a replacement table when the one that was delivered was damaged.
Review by Yuetmui Dronez3 months ago
The helpful customer service that was provided by Kelan, was above and beyond.
I would never have found the pendant I was after and where the location I could pick it up from without Kelan's help.
A wonderful experience and a pleasure to return.
Review by Therene3 months ago
In my experience, Early Settlers customer service person was excellent; helpful, patient and just the right manner in being personable without phony -sounding platitudes. I liked the way I dealt with one helpful person.