I bought a heater about a year ago from e4electricals.com because the company had good reviews and the price was the best I could find. I can't fault them for their original service in sending out the heater but their customer service now leaves much to be desired.
The heater recently started to emit a burning smell everytime I switched it on. As it was under a two-year warranty I contacted the manufacturer Igenix. They told me to contact the retailer to arrange an exchange through them.
E4electrical's website says to contact them via e-mail or phone for a returns number so that's what I did. I e-mailed two different addresses and when I got no reply I phoned them but all I got was an answerphone message that said nobody could take my call and I couldn't leave a message.
So I got back in touch with Igenix and asked them if there was anything they could do and they were brilliant. Within a week I had my replacement heater so thank you Igenix!
I don't know what's going on with e4electricals. I can see from their facebook page that someone else had a similar experience when trying to contact them so anyone considering buying anything from them, just be careful.
Review by NewbieCyclist6 years ago
On time and the price was easily the best I could find on the web. The £5 delivery charge was fare!
Review by Lovada6 years ago
Was slightly hesitant to order from a small unknown (to me) company, but read the other reviews and decided to take a chance as they had the item I wanted at a really good price, I didn't need to have worried, my item arrived within 48 hours of placing the order (which was even quicker than they advised me!) I would have no problems in using again or recommending this company from the service I received. Many thanks wish all companies were like this one great prices and great service can't ask for rmore.
Review by Karlys6 years ago
The first time I ordered from E4e I was gobsmacked at the speed of delivery and despite receiving no reply from their phone number I was supplied with a tracking facility almost immediately. Full marks! This time perhaps I made the mistake of ordering on a weekend because so far I have received only a basic acknowledgement of my order. No replies to my emails but got a 'read receipt' and again no replies to telephone. Four days after placing a £200+ order I am still in the dark. Paid with Paypal so no worries there but the difference in experiences is at the least 'puzzling'! They should learn - Good Prices are not much use without Good Information!
Review by Farmhen6 years ago
Delighted with my purchase of a new tv. Best price online and first class customer service, fully updated with progress of order and was delivered the morning after despatch as promised so no waiting and wondering if or when the item would be delivered as I have experienced with other retailers. I was initially wary of spending so much with an unknown company but after reading reviews and emailing the company I was quickly reassured, I wouldn't hesitate to order again. Fantastic product and customer service second to none.
Review by Gander6 years ago
Bought a vax vacuum cleaner from E4electricals. They were the cheapest price I could find. Seven days from ordering to delivery. Great, very pleased.
Review by Resles6 years ago
Having researched what hoover I would buy to replace my trusty 16 year old Dyson, I settled on a lightweight Vax. It was £199 on Vax's own website, £139 on Amazon and a fantastic £125 + £5 postage on E4electricals. Delivery was prompt. Unfortunately on using the hoover for the first time, I discovered it had 2 faults but as it had a 6 year guarantee, I contacted Vax directly rather than E4Electricals so I can't really comment on the standard of their aftercare.
Review by Bienvenue6 years ago
Printer was ordered at 09:30 on Wednesday morning, showed IN STOCK and the money was taken straight away so I hoped to get the stated "usually shipped same day if ordered before 14:00" deal. Very disappointing that the shipment was not made until the following Monday afternoon. Thankfully Parcel force did their bit and got it delivered next day.
Not my best experience and will not be top of my list next time.
Review by Grigorij6 years ago
Very impressed with the price of my LG television. No fuss, delivered next day, spot on. I will certainly look her for future purchases. Highly recommended to friends and family
Review by Earlean Youan7 years ago
This company go the extra mile to ensure you get the right product to suit your needs.
They keep you informed all the way on stock and dispatch.
They offer the products you want at competitive prices and delivery is speedy without excessive delivery charges.
Review by Bloop Pergaminos7 years ago
Approximately 9 months ago I purchased a Dualit Coffee Maker from e4electricals.com which recently developed a fault, e4electricals very quickly replaced it, no quibble. I will definitely use them again and would recommend them to others.
Review by Mahelena7 years ago
if only all internet companys were this quick & hassle free!
Review by JackDanIce7 years ago
best price you can found online. very helpful customer service. will shop again.
Review by KHayes7 years ago
Item was ordered on the Wednesday and delivered on the following Friday. It was also easily tracked using the company tracking info.
Well done; ordering this through a high street retailer would have probably taken the best part of a week so I shall most certainly be using the internet again.
Review by Kimyung7 years ago
Both items received fast
Review by Himitsu Choka7 years ago
Great price, timely delivery and a nice follow up customer service email. Im a very happy customer. It's nice when things work out great without any hassle.
Review by Krishnaveni7 years ago
Very reasonable price and quick delivery. What it said on the tin.
Review by RobertaMcWhite7 years ago
I ordered a Dyson fan, which was priced much, much cheaper than the high street prices, and it arrived in record time. We were making a sudden move to the tropics, hence a speedy delivery was essential. We are now enjoying the fan to cool us down! I wouldn't hesitate to use the company again!
Review by Alok7 years ago
Great to buy from..... very speedy deliverly.
Review by Mofr Dunoyer7 years ago
I found this site by chance, searching the internet.
i ordered my item, confirmation and delivery was very quick,
pleased with my purchase. would use this vendor again.
Review by Montara7 years ago
Best steam generator iron we have ever used and at a great price, fast secure delivery. e4electricals gets our vote.
Review by Upwards7 years ago
The Bissell carpet cleaner I purchased from E4electics was the cheapest option on line. Delivery was also very quick.
Review by Keisty Dazet7 years ago
The site was easy to navigate. The prices offered were very attractive. However, there was a delay on the basket value when you deleted unwanted items. This confused me and made me wonder whether I was being charged for unwanted items. However, I was at rest when I actually went into PAYPAL where the right amount was displayed. The value on the e-mail confirmation did not tally to actual payment. Other than that a very good site, delivery for the item we chose was next day which was excellent. Definitely recommend this site.
Review by Jiashan Gunoory7 years ago
What a wonderful company to deal with! I searched the web for the best price for my item and was amazed at E4's offer. Communication was excellent and item arrived when they said it would. Will always search this site first in future for ANYTHING electrical.
Review by Moulton Nleya7 years ago
Very pleased with this company. Hadn't heard of them before, but had the best price on the Internet, and delivery was quick and efficient. Recommended.