E Magnetsuk Reviews

Very quick delivery but more importantly the product is high quality, the strength of the magnet is amazing.

very convenient and quick delivery

works as advertised, quick delivery

Quick delivery and good quality product

Good Service. Good magnets

Having bought from the company before, it was very easy to locate and order the magnets in question. The ordering and purchase were very straight forward and delivery was prompt. The Health and Safety information enclosed with order is impressive and detailed.

Damned awful website, that doesn't let you set up an account and doesn't show stock levels, so lets you order what they do not have.

Then they mixed up our invoice address with our delivery address, which we had to sort out.

The magnets were part slung in a plastic bag and half not!

It couldn't get any worse!

Dear Madam,

The whole point of purchasing online is the concept of immediacy. Personally, I tend to do most of my online purchasing in the early hours of the morning and thus having then to write an email and wait for its subsequent reply, obviates all of the online advantages. Especially so, when you add into that the failure of your website to show real-time stock levels.

I think the error in the addresses came as a result of previous purchases from your organisation, which I thought I had managed to override. Obviously no! Once again this comes back to being unable to check what details your company holds on any one individual. I had assumed that as my PayPal payment clearly stated the correct delivery address, it would have been automatically logged by your company, just as many other organisations do. Sadly once again, this was not so.

As for the quite abysmal packaging! A company must be judged by its poorest service and not fudge it off as a 'one-off'! Especially so, as the coatings and the very magnetism itself are so readily damaged.

I am grateful for your kind assurances, but sadly the whole experience has left us with an overriding poor estimation as to what to expect from your company, alas!

Christopher J James
Director

On 05/09/2019 15:00, Philippa Waring wrote:
Good Afternoon Christopher,
Thank you for your review and to notify us of the difficulties you experienced with your purchase.
I understand our website does not give you the facility to set up an account, however if you either call or email are team in the office we are always more than happy to help and we have the facility to process the order manually or alternatively online and at the same time check stock levels for you.
Generally if an item is out of stock it will be marked as out of stock on the website, I understand on this occasion we were carrying some stock of the item you ordered and we notified you immediately that we were not carrying the full stock for your order and provided you with details of an alternative product.
Placing the order online yourself, I am confused as to why the invoice and delivery address was mixed up as it is something you are required to input yourself when ordering.
I have notified our warehouse team of the packaging issues and actions have been put into place, I agree on this occasion, this was not up to our usual very high standard.
We pride ourselves on the effort and actions we take to ensure our customers are satisfied at all levels through each stage of their purchases. Please accept our sincere apologies and will endeavour to provide you with an improved service for future purchases. If you have any further questions or require any further assistance, please do not hesitate to contact me directly. 01442 291711.

Quick and reliable service with excellent products delivered.

Good value for money, fast delivery.

always speedy, excellent products

Brilliant magnets, fast delivery, excellent service

Everything OK, good price and product, fast delivery.

Highly recommended. Everything that was promised - a great educational toy for my grandchildren (and me!).

Placed my online order 5mins after the cut-off time and phoned to see if they could despatch same day for me anyway. Was told no problem at all and they literally ran the stock down ready to meet the van. Brilliant service, have ordered many times in the past and will continue to do so!

Excellent company to deal with, quality products, well packaged & fast delivery.

No problems whatsoever. I received the items quick.
Will buy again.
Thank you!

Order was easy to make up; it was dispatched very swiftly. No problems at all.

I had previously bought some adhesive-backed magnets, but the fixing surface wasn't flat enough to get a sufficiently strong bond. I have replaced these with screw-fixing magnets, which are excellent.
Good service and high quality products at a very reasonable price.

Great service

Extensive selection of available parts and efficient delivery.

Top quality product, super quick delivery

A very efficient outfit, everything ordered and turned around in three days. The magnets are as good as you will find anywhere.

good magnets

First class products and excellent service.

Good product. Very fast delivery. I'll buy from them again.