Item arrived but was left outside all day till i came home from work, no paperwork with boxed item box was damages and the top of it was not sealed, item looks to be very cheaply made and not what i was expecting, table itself has some damage to it because of poor packing. I have contacted Dshop but guess what they have not got back to me yet after 5 days. I have contacted PayPal asking for a full refund.
Review by Doneazi2 weeks ago
I brought exercise bike.after assemble. I tried to pedaling.it's so hard not smooth.I tried to fix in every way,it's keep stucking while pedaling and 10 times I complained about this purchase and even I chat with customers service,every time they will reply in 24hrs their teams will call me back but it's been 5days their 24hrs didn't finish yet. Careful when we buy they keeps sending updates,once you paid they will send you defective item. I will not recommend this sites to anyone. Dnt waste your money.
Review by Ashkin2 weeks ago
Terrible quality product that is not fit for intended purpose. It arrived damaged. The online photos were photoshopped to remove ugly visible fixings. Total waste of time and money. Deliberately deceitful.
Review by Strmike3 weeks ago
June 2nd bought a scale from Dshop, it did not work as described, you could put the same item on the scale and get a different weight every time! Sent video, was told would get refund but over 4wks later, numerous chat sessions, numerous email and lots of time wasted my request has been "expedited to tier 2 support" and I have no faith that I will see the refund. Will report to consumer affairs and try and get refund through credit card company. Never again!!
Review by Hemed1 month ago
I ordered some resistance bands from Dshop. They say on their website that the quality is very high. It looks like something you would find at the $2 shop. Very cheaply made not worth my $30. I'm going now to Rebel sport to buy the proper bands for $89. Lesson learnt
Review by Keffira1 month ago
What ever you do keep away from this online store. Products were delivered very quickly, however with some broken and damaged parts. Despite several chats and formal complaints, we were not able to have anyone address the issue. No replacement and no refund in sight.
They are a bunch of thieves whatever you do keep away from them.
Review by SethAltman1 month ago
Don't buy anything from DShop as you will never see your money again. Product arrives defective, impossible to assemble. Customer service is a nightmare, they will refuse refund. Worst online shopping experience ever. Contacted Fair Trading and the ACCC.
Review by Aynkaransan1 month ago
Their products lack the quality they claim and they don't accept returns or refund for defective products.
Review by Igor Germachew1 month ago
Very poor service I have not received my order and they are blaming the courier company for their stuff up
Review by JoAnnn1 month ago
For anyone who has been scammed by this business - Dshop (dshop.com.au) please know that I am organising a class action for the ACCC to investigate this business and provide a full refund to all customers who have received the wrong product. if you are interested in reporting this unethical business, as I have already done, please type in "report a consumer issue ACCC" in google and click on the link that comes up. Note you will need to include their ABN which is 13155525947.
Also note that I will individually contact everyone who has reviewed this business and given them 1 star. And if you are interested to learn more about the steps I've taken just respond to this message and I will get in contact with you.
Thank you so much!
Review by RxHexlein1 month ago
This company sent the wrong product and when I asked to resolve it, they offer me a refund of half the price. In hindsight, maybe I should have taken it? Now they have sent the product again and it's still wrong! I have escalated with them via Chat and email multiple times and have had no resolution and am now being ignored. So two incorrect rugs which they should be taking and replacing and now left me not able to use as they are gross and don't suit my house. They should be ashamed of themselves, don't use this company and go through the hassle like I did.
Review by Xom Maltoni1 month ago
It was supposed to be deliver to me within 3 days when placing an order, it took one week for me to receive the table. If i didn't ask for it, it would be more than one week. The slat is so flimsy that it gets crack easily during assembling. The table is so wobbly that it can't hold the reasonable weight on the top. The shop refused to return and replacement request from me.
Review by Brensha2 months ago
Bad quality, damaged goods. $20 voucher offered instead of refund. What a scam!! This place does not understand Australian Consumer Law. MUST be an overseas operation!!!!
Review by Yakov2 months ago
Totally sh## products,waste of money and time. Bought new chair and after assembly not straight.. table no proper instructions or label to assemble.. products even not worth 10% of money you buy from these.
Review by Normandx2 months ago
I ordered a treadmill online which cost 550.00 dollars for my elderly mother. They have an online chat system where they constantly lie and then make excuses for why you have not received your item. I ordered the product 5 weeks ago and it got delivered missing a wheel. Please do not buy through this company,they are shocking.
Review by LNixon2 months ago
This mob would have to win the award for the most negligent customer service imaginable. They have failed to make any reasonable contact with me for over 6 weeks after i purchased a desk that came in a tattered broken box and suprise, suprise was broken when I opened it.
I have honestly never encountered worse customer service in my life.
Review by Iolandin Ceitil2 months ago
Item arrived badly damaged. I emailed the day of arrival with photos, and then three days later . . . And still no response. I have put a claim through to PayPal to get money back. DShop have since sent an email stating that if we can keep the item that they will give me a $65 credit. I asked them to look at the photos I'd sent. The item is unusable. We want a full refund. No email since. Dodgy company, poor quality items and unbelievably unprofessional. DO NOT WASTE Your time and money with this appalling group. I will be warning friends and family on social media. Disgraceful company!!!
Review by Walysson Neradová2 months ago
I ordered a new office chair which looked really good on their website. It had an extendable footrest and electric massage function. When it arrived, (in a build it yourself flat pack), I reached into the box to start taking components out and the first thing my fingers contacted was a very sharp, very jagged piece of metal which immediately sliced open the top of my finger causing it to bleed profusely. When I eventually got the chair built it was very poor quality with many defects, one of which was that no matter what I tried, the back of the seat would literally flop backwards at the slightest touch making it completely unusable.
I rang and emailed them several times and was fobbed off with automated messages stating that I would be contacted by a customer service officer within 24 to 48 hours. There was never any contact! After several days of futile attempts to get a response I lodged a claim for a full refund with PayPal. I eventually won the claim but still had to pay $60.00 in non refundable costs to send the chair back to them before they would refund just the purchase price of the chair. Why is the return freight my responsibility? If you sell defective crap you should bear the cost of returning it. Stay away, these people are terrible to deal with.
Review by MEMoore2 months ago
Pity I cant give ZERO - Ordered two 7.5 kg weights and got FOUR - 2,5 kgs weights. Contacted them and was told to send photos - 23 days later was told that they could give me a $20 voucher -I SPENT $71! Joke - I am going to spam their Facebook page to warn others-I copy-pasted their own rules that are on the D shop site and they dont even follow what they promise !
Review by Kemail3 months ago
Never buy from Dshop!! Bought a shelf with wrong instructions. Contacted them and was told it was the only one they had... Very unprofessional! Several boards were missing and contacted them more than 5 times!! They will tell you they are handling this but actually no one will call back. They just want to delay this until you move on. Will tell all friends NOT to buy from Dshop. You just can't do business like this.
Review by Gibici Forberger3 months ago
-1000 stars if I could. Beyond me how ACCC hasn't shut this s*&# show down already. Selling unsafe gym equipment to people and then using bully tactics, playing games and making it so hard to retrieve a refund despite all legitimate efforts and a false Return Policy Clause, to the point where if you had no time and patience you would most likely tolerate it and then get injured. For what its worth, pay the extra and purchase what you can see from your local shops. In times like these, go in and support the local shops. That extra 1-200 you try to save by buying from Shop is not worth it in the long run. At least your keeping someone in a job during times like this!!!!!
Review by ThomasM Derrow3 months ago
Hi I have been trying for almost one month to have.someone from dshop take me seriously about the faulty power switch on treadmill.It has to be turned off at wall for power switch is stuck on the on position.This also makes me concerned that something else will most probably fail.The treadmill by the way did not look like the nice big sturdy picture they had on their site.we have been offered a gift voucher which we do not want.I declined their offer in my email and told them I would like full refund at no cost to me or will be taking further action.Have not heard back from them yet.
Review by Slayt Stoubos3 months ago
On the 3rd of June I have finally managed to order the rug I have been waiting months and months for (no exaggeration) to become available/be back in stock. I was so excited!!!!! I have even paid for toll delivery so I can track it along the way.
A few days later ... I come home and there lays a rug that my husband accepted delivery for that looks NOTHING like the one I ordered!!!
I contacted Dshop right away to inform them and organise a return... and so it began...
4 weeks later and the nightmare continues. Lies, rubbish email correspondences, fake escalations and the list of frustration goes on and on..
More than 35 email correspondences, more than 10 phone calls to their so called "customer support" more than 4 conversations with their live chat... And still nothing! Nothing to put or at least ease my frustration.
I have been advised that the rug I've correctley ordered and paid for can't be shipped out to me until they confirm that the wrong rug (the one they delivered) gets collected first. I specifically took time off and changed my schedule so I can stay home for the courier to come .. and nothing all day! No one showed up. No phone call or e-mail notification or an apology about what happened. I had to call Dshop myself to find out what had happened and they had no idea! My Lord after I had FINALLY made contact with them.. they have agreed to organise another courier which took another week.
I was so fed up because at that point I really did expect them to say sorry, we will pick up the wrong rug and deliver the correct one on the same day... But hey.. not all dreams come true right! Ofcourse they didn't go that! Mind you.. their moto is Customer First! Yeah right!
So I wait another week and the courier came picked up the rug n left.. now time to finally get my rug!!! Far from it! It gets worse. I contacted DShop to inform them of the collection only to hear them say "sorry your rug is out of stock" and we can't ship it out to you"!!!!!
By that time I had actually run out of tears. Not only was I left rugless, put I have to wait another 3 weeks for it to become available again and then another week for Dshop to deliver it.. That's assuming that they will actually place an order for me to get one, and deliver the right one this time.
I am sick and tired of what has happened! I want someone to help me get my rug!! I want DSHOP to deliver my rug as well as give me back my money! I don't think I am asking for much in return at all! I mean nothing can compensate me or help me forget the horrific experience that I am still living till now. But they can at least offer the rug free of charge as an apology of what they are making me go through.
Who would have thought that a beautiful rug to own and recommend to friends could turn into a traumatic experience that no one at Dshop is willing to end.
Sad! Very sad!
Dshop you were a favourite.. but enough is enough!!
I want my rug to be delivered!!
Ps I also suggest that you take off "customer first" moto from your website. Customers are too smart to believe this lie.
Review by Rudorf3 months ago
Item received was badly damaged. Communication was extremely frustrating. No luck with a refund, they simply offered a voucher worth just 30% of the original cost! I told them I would not ever use my credit card again with their company. DO NOT SHOP AT DSHOP.
Review by Smoothies3 months ago
I am investigating a comment re class action against Dshop. Pls advise if interested before I engage solicitor.