Their products lack the quality they claim and they don't accept returns or refund for defective products.
Review by Igor Germachew1 week ago
Very poor service I have not received my order and they are blaming the courier company for their stuff up
Review by JoAnnn3 weeks ago
For anyone who has been scammed by this business - Dshop (dshop.com.au) please know that I am organising a class action for the ACCC to investigate this business and provide a full refund to all customers who have received the wrong product. if you are interested in reporting this unethical business, as I have already done, please type in "report a consumer issue ACCC" in google and click on the link that comes up. Note you will need to include their ABN which is 13155525947.
Also note that I will individually contact everyone who has reviewed this business and given them 1 star. And if you are interested to learn more about the steps I've taken just respond to this message and I will get in contact with you.
Thank you so much!
Review by RxHexlein3 weeks ago
This company sent the wrong product and when I asked to resolve it, they offer me a refund of half the price. In hindsight, maybe I should have taken it? Now they have sent the product again and it's still wrong! I have escalated with them via Chat and email multiple times and have had no resolution and am now being ignored. So two incorrect rugs which they should be taking and replacing and now left me not able to use as they are gross and don't suit my house. They should be ashamed of themselves, don't use this company and go through the hassle like I did.
Review by Brensha1 month ago
Bad quality, damaged goods. $20 voucher offered instead of refund. What a scam!! This place does not understand Australian Consumer Law. MUST be an overseas operation!!!!
Review by Iolandin Ceitil1 month ago
Item arrived badly damaged. I emailed the day of arrival with photos, and then three days later . . . And still no response. I have put a claim through to PayPal to get money back. DShop have since sent an email stating that if we can keep the item that they will give me a $65 credit. I asked them to look at the photos I'd sent. The item is unusable. We want a full refund. No email since. Dodgy company, poor quality items and unbelievably unprofessional. DO NOT WASTE Your time and money with this appalling group. I will be warning friends and family on social media. Disgraceful company!!!
Review by Walysson Neradová1 month ago
I ordered a new office chair which looked really good on their website. It had an extendable footrest and electric massage function. When it arrived, (in a build it yourself flat pack), I reached into the box to start taking components out and the first thing my fingers contacted was a very sharp, very jagged piece of metal which immediately sliced open the top of my finger causing it to bleed profusely. When I eventually got the chair built it was very poor quality with many defects, one of which was that no matter what I tried, the back of the seat would literally flop backwards at the slightest touch making it completely unusable.
I rang and emailed them several times and was fobbed off with automated messages stating that I would be contacted by a customer service officer within 24 to 48 hours. There was never any contact! After several days of futile attempts to get a response I lodged a claim for a full refund with PayPal. I eventually won the claim but still had to pay $60.00 in non refundable costs to send the chair back to them before they would refund just the purchase price of the chair. Why is the return freight my responsibility? If you sell defective crap you should bear the cost of returning it. Stay away, these people are terrible to deal with.
Review by MEMoore1 month ago
Pity I cant give ZERO - Ordered two 7.5 kg weights and got FOUR - 2,5 kgs weights. Contacted them and was told to send photos - 23 days later was told that they could give me a $20 voucher -I SPENT $71! Joke - I am going to spam their Facebook page to warn others-I copy-pasted their own rules that are on the D shop site and they dont even follow what they promise !
Review by Kemail2 months ago
Never buy from Dshop!! Bought a shelf with wrong instructions. Contacted them and was told it was the only one they had... Very unprofessional! Several boards were missing and contacted them more than 5 times!! They will tell you they are handling this but actually no one will call back. They just want to delay this until you move on. Will tell all friends NOT to buy from Dshop. You just can't do business like this.
Review by ThomasM Derrow2 months ago
Hi I have been trying for almost one month to have.someone from dshop take me seriously about the faulty power switch on treadmill.It has to be turned off at wall for power switch is stuck on the on position.This also makes me concerned that something else will most probably fail.The treadmill by the way did not look like the nice big sturdy picture they had on their site.we have been offered a gift voucher which we do not want.I declined their offer in my email and told them I would like full refund at no cost to me or will be taking further action.Have not heard back from them yet.
Review by Slayt Stoubos2 months ago
On the 3rd of June I have finally managed to order the rug I have been waiting months and months for (no exaggeration) to become available/be back in stock. I was so excited!!!!! I have even paid for toll delivery so I can track it along the way.
A few days later ... I come home and there lays a rug that my husband accepted delivery for that looks NOTHING like the one I ordered!!!
I contacted Dshop right away to inform them and organise a return... and so it began...
4 weeks later and the nightmare continues. Lies, rubbish email correspondences, fake escalations and the list of frustration goes on and on..
More than 35 email correspondences, more than 10 phone calls to their so called "customer support" more than 4 conversations with their live chat... And still nothing! Nothing to put or at least ease my frustration.
I have been advised that the rug I've correctley ordered and paid for can't be shipped out to me until they confirm that the wrong rug (the one they delivered) gets collected first. I specifically took time off and changed my schedule so I can stay home for the courier to come .. and nothing all day! No one showed up. No phone call or e-mail notification or an apology about what happened. I had to call Dshop myself to find out what had happened and they had no idea! My Lord after I had FINALLY made contact with them.. they have agreed to organise another courier which took another week.
I was so fed up because at that point I really did expect them to say sorry, we will pick up the wrong rug and deliver the correct one on the same day... But hey.. not all dreams come true right! Ofcourse they didn't go that! Mind you.. their moto is Customer First! Yeah right!
So I wait another week and the courier came picked up the rug n left.. now time to finally get my rug!!! Far from it! It gets worse. I contacted DShop to inform them of the collection only to hear them say "sorry your rug is out of stock" and we can't ship it out to you"!!!!!
By that time I had actually run out of tears. Not only was I left rugless, put I have to wait another 3 weeks for it to become available again and then another week for Dshop to deliver it.. That's assuming that they will actually place an order for me to get one, and deliver the right one this time.
I am sick and tired of what has happened! I want someone to help me get my rug!! I want DSHOP to deliver my rug as well as give me back my money! I don't think I am asking for much in return at all! I mean nothing can compensate me or help me forget the horrific experience that I am still living till now. But they can at least offer the rug free of charge as an apology of what they are making me go through.
Who would have thought that a beautiful rug to own and recommend to friends could turn into a traumatic experience that no one at Dshop is willing to end.
Sad! Very sad!
Dshop you were a favourite.. but enough is enough!!
I want my rug to be delivered!!
Ps I also suggest that you take off "customer first" moto from your website. Customers are too smart to believe this lie.
Review by Rudorf2 months ago
Item received was badly damaged. Communication was extremely frustrating. No luck with a refund, they simply offered a voucher worth just 30% of the original cost! I told them I would not ever use my credit card again with their company. DO NOT SHOP AT DSHOP.
Review by Smoothies2 months ago
I am investigating a comment re class action against Dshop. Pls advise if interested before I engage solicitor.
Review by Mifi Viriyakunkit3 months ago
The worst online retailer!!!!!
Do not waste your time and money with this poor excuse of store.
Customer service? There is none.
Follow through - none.
Professionalism - none
Care and effort - none
This appalling list would become too lengthy if I were to outline everything that's wrong with DSHOP.
First Item arrived cracked and broken. This was purchased in April. 2nd item arrived scratched and damaged and I was missing 2 items. I called and was promised they would be refunded immediately and I said cancel the missing items that never turned up and refund immediately. A week later, the 2 items arrived. I opened up a box and it too was chipped scratched and damaged. Despite 50+ attempts to get the company to do what is legally required, I'm still being forced to continually email, call and write via the online chat But to no avail.
A different person, supposedly senior named Rachelle wrote to me asking for video footage. Are you serious?????? I sent multiple photos and repeatedly. It seems what they do is LIE and try to make it impossible to obtain a refund for damaged goods, which is against Australian Consuner law.
Prior to writing this, I threatened to write exactly what has transpired everywhere online, so that you don't waste your time and money. It's simply not worth it!
This pathetic excuse of a retailer should go bankrupt and my only desire is to obtain a refund and have them collect all this garbage, as my small apartment is not a storage facility. I've attempted to resolve this since April.
DISGUSTING!!!!!!!! Please remember your consumer dollar is worth something and irrespective of the apparent great pricing, nothing is worth this nightmare.
I urge you to share your horror stories, so we can eliminate this disgraceful online retailer. Taking the time to write such reviews will signal to Google that this is NOT a trusted company and then their rankings will fall, as they should!
Review by Ganapathipillai3 months ago
I ordered a corner desk for my home office.
Paid extra for a courier delivery.
The goods arrived with a huge tear in the box....I took a photo before opening.
I opened the box and looked at a couple of components which were damaged.
I took photos of these.
I called DSshop immediately to report the issue.
In short they have not taken any responsibility or offered to exchange the goods after numerous emails and phone calls.
I have pursued the matter through PayPal to get a refund.
GIVE THIS BUSINESS A MISS
NO CUSTOMER SERVICE OR SUPPORT!!
Review by TBertels3 months ago
They don't deserve any star. Not Australian owned company and has no minimal respect to Australian consumer law and legislation. Cheap material. No consistency, fraudulent. Reported to Queensland Fair Trading and ACCC attention will be drawn. Condidering referring matters to Queensland civil and administrative tribunal.
Review by Cwustomer Colau3 months ago
Bought digital piano that arrived defective: keys play wrong notes. Lodged the complaint the same day. After three weeks of follow-ups got proposed a $20 gift voucher instead of replacement or refund. D shop does not follow their own product return policy and Australian Consumer Law. DO not waste your precious time on it.
Review by Onko4 months ago
Warning- they are SCAMMERS, Never buy anything from them !!! They have wrong measurements on their website and i am trying to return an item for the last 28 days. Their 24/7 team can only talk to you and escalate to a 'L2', nothing more than that !!. My issue was escalated to L2 for atleast 4 times and they leave you to struggle with "L1" for ever, every call / email has a 24 hours waiting time. In short nothing gets sorted out. Basically their "L2" and management is somewhere overseas so they really dont care. They have more pathetic customer service (or no customer service at all) and you are at their mercy All the products are from china. Not worth the time and money.
Review by Ianjmer4 months ago
If I could give ZERO STARS as my official review for this business, I would have done so. I would be VERY CAREFUL of buying any of their products - they are scammers who will take your money and not give it back.
Essentially, I bought a cabinet from them, they sent me the wrong product, and after I asked for a full refund + postage cost (my money, nothing extra) they offered me only a partial $50, then a $80 refund. Did I mention that I spent over $180 they were happy to keep for themselves, and essentially leave me with the wrong cabinet and out of pocket for $180??? I didn't want to keep their cabinet but wanted to return it immediately - it was in pristine condition but simply a wrong product. And naturally I wanted my money back - WHY SHOULD I PAY FOR THEIR MISTAKE?
Long story short, Consumer and Business Services are now working with me to solve their breach of MY CONSUMER RIGHTS. If you want to WASTE your hard earned money then please buy their products, but if you are smart LEARN FROM MY MISTAKES and never shop there! And not just my mistakes, have a look at what other customers have written and warned potential customers about.
Review by Zomaniac Odosis4 months ago
Hi, here one star is compulsory so giving one star otherwise DSHOP is not value/status for these one star too. They are cheating with customer by sending late and not respond properly with customer product information. Worst website to buy anything. If you visit these website then you will loose your money, time and product.
WORLD WORST Experience
Review by Cynnamon4 months ago
NEVER BUY FROM HERE...
I bought a spin bike - what a joke!!
Not a good product, cheaply made, we were missing a piece and instructions are the biggest joke..Incomprehensible. wasted my money and time buying this. Getting a response re replacing the part missing has been a nightmare... received replies from 4 different people by email asking for more info..contacted them about missing pieces and they wanted to send pictures which I did twice... they just go around in circles all day long... the poor girls who answer the phones must be so sick of copping abuse - all I wanted was to speak directly to someone who could make a decision.. no chance. Not.happy would not ever purchase from here again
Review by Igotscamed Materwa4 months ago
I received a faulty product which they will not give a refund. My next stop is the ombudsmen to complain. This shop needs to be shut down.
Review by Prospectus Derrow5 months ago
Terrible product!! Please read reviews and Stay away from this company... quality of desk was like cardboard.. steel supports bent as soon as you screwed them in... only thing good was the plastic bag screws came in.!!.$150 of wasted money
Review by Yashpal Ariad5 months ago
I bough a shoe cabinet and when I received it, the packaging was horrendous, the quality was absolutely shocking, it looked like it was secondhand with sticky tape all over it, there were dents all over it and had a disgusting stench! Requesting for a refund is super challenging because they don't even have a proper business number. Contact ACCC to get this company of the market and into administration! The more formal complaints there are about this company the better!
Review by Arulananthan Habisreitinger7 months ago
Cheap, faulty and badly made, horrible customer service, ads look good, items received are badly made, my shoe rack arrived with broken side panels and they won't refund