I have used the online shop previously with no issues.
But on my latest order the wrong item was sent. After contacting them I was told they had technical glitches which had now been sorted .
So the SKU number I had ordered was now linked to the item they sent.
No offer of a return was made and I am left with the wrong whisky.
Very poor customer service.
As a further note I did telephone the shop before dispatch to confirm it was batch 3. If on this phone call I had been told it was batch 2. I would have cancelled.
I do have a screen shot of my order, that says batch 3. But when I called the shop they were not interested.
Review by Bafford10 months ago
Minutes after I created an account my social media account was accessed by someone in London. This is not a coincidence. I'm glad I didn't give them my CC.
Review by Byungyong11 months ago
I took clients out for lunch last week. We enjoyed a "2015" Australian Shiraz. I got home searched for this wine and was delighted to find it on Amazon at a very modest price. I bought 34 bottles of 2015. Anyhow, delivered this morning, but not what i wanted, not what i had tasted (The 2015 vintage) but they delivered a 2018. This is not what i wanted, certainly not what i wanted. Anyhow i called this firm, and explained. My call was taken by a gentleman who certainly enjoyed the sound of his own voice as he interupted me none stop through the whole conversation. I explained the issue above but said "I am happy to try this 2018 vintage (Hoping ill like it) and if i do like it....i'll still take it"
Fair enough offer i thought?
I went on to explain that if i don't like it, it will have to be returned. "Yes he said that's fine but if you decide you don't like it and want it to be taken back, you will have to pay for the bottle you've tried" No thank you, please arrange to have the whole lot collected. Its not what i ordered. In short, this firm got it wrong, despite this, i said "Its not what i wanted, i'm happy to try it, save the cost of collection i'm thinking" But, if i don't like it, you want me to pay for the bottle of tasting wine that was only required......because of your firms mistake. Really? I mean really. Have i got something wrong here? Am i being unreasonable?
Quite a joke really, you'd rather pay the cost of couriers to collect rather than risk the cost of one bottle of wine?
I typically spend around £100,000 per year on wine. Perhaps not the best decision this firm has ever made. I hope the speed of collection and payment to my account takes place as fast as i paid for the wine. I'm sure this firm will have my details on file, i'm happy to take calls to discuss this matter
Mind you if it was not such a serious case of blubbering incompetent customer relations it would be very funny.
Managing Director of one of the South East best catering companies.
Review by Suzilee1 year ago
Having used 'Drinkfinder' quite a few times, we decided to pop in to the shop whilst on a day trip to that area!
Located in the small village of Constantine, there are a few parking places to the front of the shop and it is actually very easy to find with some good sign posts to the village.
They actually have all that alcohol advertised on the web site on display in the shop!!! I was in heaven!!!! The people in the shop were very helpful especially when we told them we had driven down from Plymouth! We had a little chat about alcohol, mainly gin and bought a boot load of alcohol! They don't just sell alcohol, they know their alcohol as well and recommending some rose wines for my wife!
The shear volume of alcohol and choice they have is staggering and I would seriously recommend a visit after you've saved up of course!
Review by Tawnie Chawdhri1 year ago
Good service, would use again.
Review by Teyshell1 year ago
Knowledgeable advice and good delivery time.
Review by ShortDimpledSpecs Lsmaztet1 year ago
Great prices on hard to find wines.
Superb packaging, and speedy delivery.
Review by CThomson1 year ago
Drinkfinder is very good for choice of Wines Spirits Beers plus Gifts their prices are very good and the delivery is very fast and reliable I've purchased some very hard to get Gins from them I would certainly recommend this company.
Review by Gerdin Lrps1 year ago
When I placed my order I didn't get an order confirmation which was a bit odd so had to email to check to make sure it had been processed and also paid extra for Next Day delivery but didn't get what I paid for. Shame as I waited at work for it. I also asked for a gift message to be included and it was just printed on an invoice....
Review by ChowSticks Gianfelice1 year ago
Swift delivery, we’ll packaged goods. Very happy customer!
Review by Paupaul Merkow1 year ago
I ordered some sherry as a gift, paying for next day delivery. The delivery is hopefully arriving today, 3 days late, with my £2 credit refunded, the extra over cost of next day. Not the end of the world, but rather disappointed. Probably wont use Drink Finder again.
Review by Pornnipa1 year ago
Great selection and item purchased arrived promptly and securely. Will definitely use again.
Review by Zerocool Dollwet1 year ago
Parcel was well wrapped and delivered on time. Excellent service.
Review by Schavel1 year ago
Great service just a bit on the expensive side but carry a decent choice
Review by Ermal1 year ago
Excellent service...delivery bang on specified time
Review by Erold Desoutter1 year ago
Review by Sawat Palusiak1 year ago
I always return to Drinkfinder. They do exactly what they say... find drinks. The bottles are safely packed, the delivery is quick and I have no complaints at all.
Review by CherylMagowan1 year ago
It Just Worked.
It's nice to have a system that does exactly what it should do, hassle free.
I have used Drinkfinder a number of times now and they never fail to deliver promptly. Service is excellent, goods come well packaged without being wasteful and prices are competitive. I have also visited the shop in Constantine - what a gem! Would highly recommend.
Review by KeithGREEN1 year ago
Excellent service and speedy delivery
Review by TamieB1 year ago
Great service, prompt delivery.
Review by Yanglu1 year ago
Very slow delivery service from drink finder and the courier they used for my delivery DHL is hopeless, you wait in for days with the DHL website showing that your item will be delivered and 3 days later if you are lucky the item finally arrives.