Daniel Otto dealt with my matter very professionally and I would like to thank him for all his assistance in my case and for obtaining a satisfactory settlement, which would not have been possible without his diligence and persistence. My star rating is based solely on his work.
Review by Gollapalli Derrow7 months ago
Dealt with Neil Redelinghuys at the Leeds office regarding our claim ref NR07/2598255/1. Neil was super efficient, always cheerful and positive, always called back when he said he would or arranged for someone else to if he was going to be out of the office. He certainly made the whole process a much more pleasant experience for myself and my daughter than I could have imagined. He is a good ambassador for DLG Legal and if we are ever in need of legal support in the future I would ask for him to handle the case. A credit to the company.
Review by Chillijoe11 months ago
Excellent service Ben Southam very professional and supportive during a difficult period A credit to DLG Peter Short
Review by Csurpek1 year ago
With Twane Humphreys as my case handler, I did not have a positive experience with DLG. I received infrequent communications and updates. I spent months meticulously completing a pain/impact diary because she asked me to do so, then once I'd sent it to her, said she would not be adding it to my case. She asked me to return forms she had not sent to me. She sent me forms she did not need completing. She asked me to complete the same forms more than once. I asked her to not telephone me due to my hearing impairment yet she continued to do so. I asked multiple times for her line manager's contact details so I could request an alternative case handler but she ignored every request. The case took 20 months despite being extremely straightforward because of Twane's poor administration skills and lack of attention to detail. The incompetent handling of my case has caused me more stress and anxiety than the RTA itself.
Review by Dancerjdm Derrow1 year ago
DLG Legal gave me very poor and superficial advice and caused me a considerable loss. They then refused to take any responsibility.
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