We collate all the best reviews from around the Internet so you can view them in one place
Review by Nele2 months ago
I ordered twice with Divestock. Once, a month after my order I was notified that the items would not be unavailable after all, and they could not say when they would be back in stock.
The second time I ordered, the quality of the goods I received was poor at best, looking used and scratched, however upon enquiry with photos it was advised that there were no "abnormalities" classifying them under warranty but I could send them back under my own expense.
The only plus I'd say it the quick customer service answers even though the results wasn't in line with my expectations.
Sourced from Trustpilot
Review by Elizabeth Hoy3 months ago
Their email addresses don't work and they don't pick up the phones. Seems like a dodgy company, avoid.
Following up on Dive Stocks response, their customer services email address comes back with mail delivery error, which I have highlighted to them. I look forward to getting my refund.
Sourced from Trustpilot
Review by SEA LOVE5 months ago
By using this website, you are wasting your valuable time and losing even more money.
I ordered a total of 6 products, including fins and masks, which Mares launched as new products on January 16, 2019. The total cost at this time was €393.67.
The order page for all 6 items I ordered was marked Shipped in 5-10 days.
Two months after the date of my order, I was informed by Dive Stock that they did not have the items I ordered in stock and wanted to cancel my order.
As long as they can't ship all 6 items I ordered, there's no point in waiting, so I decide to accept their request for a refund.
However, the amount of money refunded fluctuated from the exchange rate at which I ordered, so I lost € 26 when converted from € to Japanese yen.
I filed an objection with the owner of this company and he explained to me that the refund was what was stated in the refund policy. I wasn't convinced, but I controlled my anger.
I decided to avoid this website when I found out that they are not able to ship the goods, which is the seller's responsibility, even though they take orders and collect money from the customers.
The cunning of Dive Stock is that they are clever enough to post new products on their website that are not yet available on other sellers' websites.
I was searching for the new fins that Cressi is launching in 2020 and found that Dive Stock website carries them.
I hesitated to order, but only after I told the customer service rep that I didn't want a repeat of the bad experience I had last year to happen on this order.
I ordered 6 items from Dive Stock on July 28, 2020, including a Cressi new fins. The amount paid at this time was €208.83.
The order page for Cressi 2020 new model fins I ordered was marked Shipped in 4-5 weeks.
Even though it had already been two months since the order was placed, the customer service representative did not report to the buyer on the progress of the shipment.
I sent a message to the customer service representative and inquired about the shipment of my order.
The customer service rep's excuse was that they could not ship my order due to the COVID-19 and told me they wanted me to cancel my order.
I am aware that COVID-19 is now inevitably cutting manufacturing productivity and causing enormous delays and high shipping costs in logistics around the world.
However, the cunning of this company is that they are still accepting orders for Cressi new model fins on Dive Stock website, even though they insist that they want me to cancel my order because they can't ship my order due to the COVID-19.
Yesterday, I received a request from this company to refund the amount ordered, but I insisted that they take into account the amount of money I would lose due to currency fluctuations, but my request was ignored.
Again, the 6 products of diving equipment I ordered were not shipped at all and I lost €17 in money that was refunded due to currency fluctuations.
It's common knowledge for any investor to investment on stocks and lose money due to stock price fluctuations, but to order diving equipment and not have it shipped at all and the buyer loses money is a departure from the norm.
Don't be fooled by the Dive Stock website, which tries to entice diving enthusiasts to buy by listing a diverse selection of products and attractive prices.
The fact of the matter is that this company doesn't have a warehouse to store the products like other sellers do, because the products that are listed on the order page for shipping in 1 to 2 weeks are not in this company's stock, and it is presumed that the company requests orders from each manufacturer after the order is placed.
It is a rotten business philosophy that collects only the purchase money from the customer, even though there is no product on hand, and abandons its responsibility as a seller if it cannot be shipped.
This order is due to the impact of COVID-19 and Dive Stock is making excuses to me that Cressi can't ship new fins due to production line cutbacks and workforce reductions.
I'll be updating this post within a few weeks. Because I am ordering new Cressi fins from another seller. I will edit the article once these fins are delivered to me.
Then it will be revealed how cunning and corrupt Dive Stock is, operating with a corporate philosophy that is far from customer-first!
----------------------------------------------------------------------
The following was added to this article on October 15, 2020
Dive Stock cancelled my order on the grounds that due to the spread of COVID-19, Cressi was unable to ship new fins.
On October 15, 2020, I was able to get a new fin from Cressi shipped to me from another seller in the EU.
I posted the image in the Dive Stock review section of Google Maps.
Dive Stock's excuse has been proven to be a lie.
Sourced from Trustpilot
Review by Takeshi T.5 months ago
By using this website, you are wasting your valuable time and losing even more money.
I was drawn to this website because of its wide variety of products and attractive prices, but as a result, I wasted a lot of time and lost a lot of money.
I ordered a total of six products, including fins and masks, which Mares launched as new products on January 16,2019. The total cost at this time was €393.67.
The order page for all 6 items I ordered was marked Shipped in 5-10 days.
Two months after the day I placed my order, Dive Stock informed me that the item I ordered would not be in stock and that they wanted to cancel my order.
As long as they can't ship all six items I ordered, there's no point in waiting, so I decide to accept their request for a refund.
However, the amount of money refunded fluctuated from the exchange rate at which I ordered, so I lost € 26 when converted from € to Japanese yen.
I filed an objection with the owner of this company and he explained to me that the refund was what was stated in the refund policy. I wasn't convinced, but I controlled my anger.
I decided to avoid this website when I found out that they are not able to ship the goods, which is the seller's responsibility, even though they take orders and collect money from the customers.
The cunning of Dive Stock is that they are clever enough to post new products on their website that are not yet available on other sellers' websites.
I was searching for the new fins that Cressi is launching in 2020 and found that Dive Stock website carries them.
I hesitated to order, but only after I told the customer service rep that I didn't want a repeat of the bad experience I had last year to happen on this order.
I ordered six items from Dive Stock on July 28,2020, including a Cressi new fins. The amount paid at this time was €208.83.
The order page for Cressi 2020 new model fins I ordered was marked Shipped in 4-5 weeks.
Even though it had already been two months since the order was placed, the customer service representative did not report to the buyer on the progress of the shipment.
I sent a message to the customer service representative and inquired about the shipment of my order.
The customer service rep's excuse was that they could not ship my order due to the COVID-19 and told me they wanted me to cancel my order.
I am aware that COVID-19 is now inevitably cutting manufacturing productivity and causing enormous delays and high shipping costs in logistics around the world.
However, the cunning of this company is that they are still accepting orders for Cressi new model fins on Dive Stock website, even though they insist that they want me to cancel my order because they can't ship my order due to the COVID-19.
Yesterday, I received a request from this company to refund the amount ordered, but I insisted that they take into account the amount of money I would lose due to currency fluctuations, but my request was ignored.
Again, the 6 pieces of diving equipment I ordered were not shipped at all and I lost €17 in money that was refunded due to currency fluctuations.
It is common sense for an investor to invest in stocks and lose money due to fluctuations in stock prices, but it is out of the norm to order diving equipment and have it not shipped at all and the buyer loses € 43 due to foreign exchange fluctuations.
Don't be fooled by the Dive Stock website, which tries to entice diving enthusiasts to buy by listing a diverse selection of products and attractive prices.
The fact of the matter is that this company doesn't have a warehouse to store the products like other sellers do, because the products that are listed on the order page for shipping in 1 to 2 weeks are not in this company's stock, and it is presumed that the company requests orders from each manufacturer after the order is placed.
It is a rotten business philosophy that collects only the purchase money from the customer, even though there is no product on hand, and abandons its responsibility as a seller if it cannot be shipped.
This order is due to the impact of COVID-19 and Dive Stock is making excuses to me that Cressi can't ship new fins due to production line cutbacks and workforce reductions.
I'll be updating this post within a few weeks. Because I am ordering new Cressi fins from another seller. I will edit the article once these fins are delivered to me.
Then it will be revealed how cunning and corrupt Dive Stock is, operating with a business philosophy that is far from customer-first!
---------------------------------------------------------------------------------------------------------------------------------------------
The following was added to this article on October 15,2020
Dive Stock cancelled my order on the grounds that due to the spread of COVID-19, Cressi was unable to ship new fins.
I ordered a new Cressi fin from another seller in the EU on October 1,2020 and was able to receive it on October 15.
Dive Stock's excuse has been proven to be a lie.
Sourced from SiteJabber
Review by Takeshi T.5 months ago
By using this website, you are wasting your valuable time and losing even more money.
I was drawn to this website because of its wide variety of products and attractive prices, but as a result, I wasted a lot of time and lost a lot of money.
I ordered a total of six products, including fins and masks, which Mares launched as new products on January 16,2019. The total cost at this time was €393.67.
The order page for all 6 items I ordered was marked Shipped in 5-10 days.
Two months after the day I placed my order, Dive Stock told me they couldn't get the items I ordered and wanted to cancel my order.
As long as they can't ship all six items I ordered, there's no point in waiting, so I decide to accept their request for a refund.
However, the amount of money refunded fluctuated from the exchange rate at which I ordered, so I lost about € 26 when converted from € to Japanese yen.
I filed an objection with the owner of this company and he explained to me that the refund was what was stated in the refund policy. I wasn't convinced, but I controlled my anger.
I decided to avoid this website when I found out that they are not able to ship the goods, which is the seller's responsibility, even though they take orders and collect money from the customers.
The cunning of Dive Stock is that they are clever enough to post new products on their website that are not yet available on other sellers' websites.
I was searching for the new fins that Cressi is launching in 2020 and found that Dive Stock website carries them.
I hesitated to order, but only after I told the customer service rep that I didn't want a repeat of the bad experience I had last year to happen on this order.
I ordered six items from Dive Stock on July 28,2020, including a Cressi new fins. The amount paid at this time was €208.83.
The order page for Cressi 2020 new model fins I ordered was marked Shipped in 4-5 weeks.
Even though it had already been two months since the order was placed, the customer service representative did not report to the buyer on the progress of the shipment.
I sent a message to the customer service representative and inquired about the shipment of my order.
The customer service rep's excuse was that they could not ship my order due to the COVID-19 and told me they wanted me to cancel my order.
I am aware that COVID-19 is now inevitably cutting manufacturing productivity and causing enormous delays and high shipping costs in logistics around the world.
However, the cunning of this company is that they are still accepting orders for Cressi new model fins on Dive Stock website, even though they insist that they want me to cancel my order because they can't ship my order due to the COVID-19.
Yesterday, I received a request from this company to refund the amount ordered, but I insisted that they take into account the amount of money I would lose due to currency fluctuations, but my request was ignored.
Again, the 6 pieces of diving equipment I ordered were not shipped at all and I lost about €17 in money that was refunded due to currency fluctuations.
It is common sense for an investor to invest in stocks and lose money due to fluctuations in stock prices, but it is out of the norm to order diving equipment and have it not shipped at all and the buyer loses € 43 due to foreign exchange fluctuations.
Don't be fooled by the Dive Stock website, which tries to entice diving enthusiasts to buy by listing a diverse selection of products and attractive prices.
The fact of the matter is that this company doesn't have a warehouse to store the products like other sellers do, because the products that are listed on the order page for shipping in 1 to 2 weeks are not in this company's stock, and it is presumed that the company requests orders from each manufacturer after the order is placed.
It is a rotten corporate structure that collects only the purchase money from the customer, even though there is no product on hand, and abandons its responsibility as a seller if it cannot be shipped.
This order is due to the impact of COVID-19, and Cressi is making excuses for not being able to ship new fins due to the fact that they are downsizing their production lines and reducing their workforce.
I'll be updating this post within a few weeks. Because I am ordering new Cressi fins from another seller. I will edit the article once these fins are delivered to me.
Then it will be revealed how cunning and corrupt Dive Stock is, operating with a corporate philosophy that is far from customer-first!
---------------------------------------------------------------------------------------------------------------------------------------------
The following was added to this article on October 15,2020
Dive Stock cancelled my order on the grounds that due to the spread of COVID-19, Cressi was unable to ship new fins.
I ordered a new Cressi fin from another seller in the EU on October 1,2020 and was able to receive it on October 15.
Dive Stock's excuse has been proven to be a lie.
Sourced from SiteJabber
Review by Takeshi T.5 months ago
By using this website, you are wasting your valuable time and losing even more money.
I was drawn to this website because of its wide variety of products and attractive prices, but as a result, I wasted a lot of time and lost a lot of money.
I ordered a total of six products, including fins and masks, which Mares launched as new products on January 16,2019. The total cost at this time was €393.67.
The order page for all 6 items I ordered was marked Shipped in 5-10 days.
Two months after the day I placed my order, Dive Stock told me they couldn't get the items I ordered and wanted to cancel my order.
As long as they can't ship all six items I ordered, there's no point in waiting, so I decide to accept their request for a refund.
However, the amount of money refunded fluctuated from the exchange rate at which I ordered, so I lost about € 26 when converted from € to Japanese yen.
I filed an objection with the owner of this company and he explained to me that the refund was what was stated in the refund policy. I wasn't convinced, but I controlled my anger.
I decided to avoid this website when I found out that they are not able to ship the goods, which is the seller's responsibility, even though they take orders and collect money from the customers.
The cunning of Dive Stock is that they are clever enough to post new products on their website that are not yet available on other sellers' websites.
I was searching for the new fins that Cressi is launching in 2020 and found that Dive Stock website carries them.
I hesitated to order, but only after I told the customer service rep that I didn't want a repeat of the bad experience I had last year to happen on this order.
I ordered six items from Dive Stock on July 28,2020, including a Cressi new fins. The amount paid at this time was €208.83.
The order page for Cressi 2020 new model fins I ordered was marked Shipped in 4-5 weeks.
Even though it had already been two months since the order was placed, the customer service representative did not report to the buyer on the progress of the shipment.
I sent a message to the customer service representative and inquired about the shipment of my order.
The customer service rep's excuse was that they could not ship my order due to the COVID-19 and told me they wanted me to cancel my order.
I am aware that COVID-19 is now inevitably cutting manufacturing productivity and causing enormous delays and high shipping costs in logistics around the world.
However, the cunning of this company is that they are still accepting orders for Cressi new model fins on Dive Stock website, even though they insist that they want me to cancel my order because they can't ship my order due to the COVID-19.
Yesterday, I received a request from this company to refund the amount ordered, but I insisted that they take into account the amount of money I would lose due to currency fluctuations, but my request was ignored.
Again, the 6 pieces of diving equipment I ordered were not shipped at all and I lost about €17 in money that was refunded due to currency fluctuations.
It's common knowledge for any investor to investment on stocks and lose money due to stock price fluctuations, but to order diving equipment and not have it shipped at all and the buyer loses money is a departure from the norm.
Don't be fooled by the Dive Stock website, which tries to entice diving enthusiasts to buy by listing a diverse selection of products and attractive prices.
The fact of the matter is that this company doesn't have a warehouse to store the products like other sellers do, because the products that are listed on the order page for shipping in 1 to 2 weeks are not in this company's stock, and it is presumed that the company requests orders from each manufacturer after the order is placed.
It is a rotten corporate structure that collects only the purchase money from the customer, even though there is no product on hand, and abandons its responsibility as a seller if it cannot be shipped.
This order is due to the impact of COVID-19, and Cressi is making excuses for not being able to ship new fins due to the fact that they are downsizing their production lines and reducing their workforce.
I'll be updating this post within a few weeks. Because I am ordering new Cressi fins from another seller. I will edit the article once these fins are delivered to me.
Then it will be revealed how cunning and corrupt Dive Stock is, operating with a corporate philosophy that is far from customer-first!
Sourced from SiteJabber
Review by Takeshi T.5 months ago
By using this website, you are wasting your valuable time and losing even more money.
I was drawn to this website because of its wide variety of products and attractive prices, but as a result, I wasted a lot of time and lost a lot of money.
I ordered a total of 6 products, including fins and masks, which Mares launched as new products on January 16,2019. The total cost at this time was €393.67.
The order page for all 6 items, I ordered was marked Shipped in 5-10 days.
Two months after the day I placed my order, Dive Stock informed me that the item I ordered would not be in stock and that they wanted to cancel my order.
As long as they can't ship all 6 items I ordered, there's no point in waiting, so I decide to accept their request for a refund.
However, the amount of money refunded fluctuated from the exchange rate at which I ordered, so I lost € 26 when converted from € to Japanese yen.
I filed an objection with the owner of this company and he explained to me that the refund was what was stated in the refund policy. I wasn't convinced, but I controlled my anger.
I decided to avoid this website when I found out that they are not able to ship the goods, which is the seller's responsibility, even though they take orders and collect money from the customers.
The cunning of Dive Stock is that they are clever enough to post new products on their website that are not yet available on other sellers' websites.
I was searching for the new fins that Cressi is launching in 2020 and found that Dive Stock website carries them.
I hesitated to order, but only after I told the customer service rep that I didn't want a repeat of the bad experience I had last year to happen on this order.
I ordered 6 items from Dive Stock on July 28,2020, including a Cressi new fins. The amount paid at this time was €208.83.
The order page for Cressi 2020 new model fins I ordered was marked Shipped in 4-5 weeks.
Even though it had already been two months since the order was placed, the customer service representative did not report to the buyer on the progress of the shipment.
I sent a message to the customer service representative and inquired about the shipment of my order.
The customer service rep's excuse was that they could not ship my order due to the COVID-19 and told me they wanted me to cancel my order.
I am aware that COVID-19 is now inevitably cutting manufacturing productivity and causing enormous delays and high shipping costs in logistics around the world.
However, the cunning of this company is that they are still accepting orders for Cressi new model fins on Dive Stock website, even though they insist that they want me to cancel my order because they can't ship my order due to the COVID-19.
Yesterday, I received a request from this company to refund the amount ordered, but I insisted that they take into account the amount of money I would lose due to currency fluctuations, but my request was ignored.
Again, the 6 pieces of diving equipment I ordered were not shipped at all and I lost €17 in money that was refunded due to currency fluctuations.
It is common sense for an investor to invest in stocks and lose money due to fluctuations in stock prices, but it is out of the norm to order diving equipment and have it not shipped at all and the buyer loses € 43 due to foreign exchange fluctuations.
Don't be fooled by the Dive Stock website, which tries to entice diving enthusiasts to buy by listing a diverse selection of products and attractive prices.
The fact of the matter is that this company doesn't have a warehouse to store the products like other sellers do, because the products that are listed on the order page for shipping in 1 to 2 weeks are not in this company's stock, and it is presumed that the company requests orders from each manufacturer after the order is placed.
It is a rotten business philosophy that collects only the purchase money from the customer, even though there is no product on hand, and abandons its responsibility as a seller if it cannot be shipped.
This order is due to the impact of COVID-19 and Dive Stock is making excuses to me that Cressi can't ship new fins due to production line cutbacks and workforce reductions.
I'll be updating this post within a few weeks. Because I am ordering new Cressi fins from another seller. I will edit the article once these fins are delivered to me.
Then it will be revealed how cunning and corrupt Dive Stock is, operating with a business philosophy that is far from customer-first!
---------------------------------------------------------------------------------------------------------------------------------------------
The following was added to this article on October 15,2020
Dive Stock cancelled my order on the grounds that due to the spread of COVID-19, Cressi was unable to ship new fins.
I ordered a new Cressi fin from another seller in the EU on October 1,2020 and was able to receive it on October 15.
Dive Stock's excuse has been proven to be a lie.
Sourced from SiteJabber
Review by Takeshi T.5 months ago
By using this website, you are wasting your valuable time and losing even more money.
I was drawn to this website because of its wide variety of products and attractive prices, but as a result, I wasted a lot of time and lost a lot of money.
I ordered a total of six products, including fins and masks, which Mares launched as new products on January 16,2019. The total cost at this time was €393.67.
The order page for all 6 items I ordered was marked Shipped in 5-10 days.
Two months after the day I placed my order, Dive Stock informed me that the item I ordered would not be in stock and that they wanted to cancel my order.
As long as they can't ship all six items I ordered, there's no point in waiting, so I decide to accept their request for a refund.
However, the amount of money refunded fluctuated from the exchange rate at which I ordered, so I lost € 26 when converted from € to Japanese yen.
I filed an objection with the owner of this company and he explained to me that the refund was what was stated in the refund policy. I wasn't convinced, but I controlled my anger.
I decided to avoid this website when I found out that they are not able to ship the goods, which is the seller's responsibility, even though they take orders and collect money from the customers.
The cunning of Dive Stock is that they are clever enough to post new products on their website that are not yet available on other sellers' websites.
I was searching for the new fins that Cressi is launching in 2020 and found that Dive Stock website carries them.
I hesitated to order, but only after I told the customer service rep that I didn't want a repeat of the bad experience I had last year to happen on this order.
I ordered six items from Dive Stock on July 28,2020, including a Cressi new fins. The amount paid at this time was €208.83.
The order page for Cressi 2020 new model fins I ordered was marked Shipped in 4-5 weeks.
Even though it had already been two months since the order was placed, the customer service representative did not report to the buyer on the progress of the shipment.
I sent a message to the customer service representative and inquired about the shipment of my order.
The customer service rep's excuse was that they could not ship my order due to the COVID-19 and told me they wanted me to cancel my order.
I am aware that COVID-19 is now inevitably cutting manufacturing productivity and causing enormous delays and high shipping costs in logistics around the world.
However, the cunning of this company is that they are still accepting orders for Cressi new model fins on Dive Stock website, even though they insist that they want me to cancel my order because they can't ship my order due to the COVID-19.
Yesterday, I received a request from this company to refund the amount ordered, but I insisted that they take into account the amount of money I would lose due to currency fluctuations, but my request was ignored.
Again, the 6 pieces of diving equipment I ordered were not shipped at all and I lost €17 in money that was refunded due to currency fluctuations.
It is common sense for an investor to invest in stocks and lose money due to fluctuations in stock prices, but it is out of the norm to order diving equipment and have it not shipped at all and the buyer loses € 43 due to foreign exchange fluctuations.
Don't be fooled by the Dive Stock website, which tries to entice diving enthusiasts to buy by listing a diverse selection of products and attractive prices.
The fact of the matter is that this company doesn't have a warehouse to store the products like other sellers do, because the products that are listed on the order page for shipping in 1 to 2 weeks are not in this company's stock, and it is presumed that the company requests orders from each manufacturer after the order is placed.
It is a rotten corporate structure that collects only the purchase money from the customer, even though there is no product on hand, and abandons its responsibility as a seller if it cannot be shipped.
This order is due to the impact of COVID-19 and Dive Stock is making excuses to me that Cressi can't ship new fins due to production line cutbacks and workforce reductions.
I'll be updating this post within a few weeks. Because I am ordering new Cressi fins from another seller. I will edit the article once these fins are delivered to me.
Then it will be revealed how cunning and corrupt Dive Stock is, operating with a corporate philosophy that is far from customer-first!
---------------------------------------------------------------------------------------------------------------------------------------------
The following was added to this article on October 15,2020
Dive Stock cancelled my order on the grounds that due to the spread of COVID-19, Cressi was unable to ship new fins.
I ordered a new Cressi fin from another seller in the EU on October 1,2020 and was able to receive it on October 15.
Dive Stock's excuse has been proven to be a lie.
Sourced from SiteJabber
Review by Takeshi T.5 months ago
By using this website, you are wasting your valuable time and losing even more money.
I was drawn to this website because of its wide variety of products and attractive prices, but as a result, I wasted a lot of time and lost a lot of money.
I ordered a total of six products, including fins and masks, which Mares launched as new products on January 16,2019. The total cost at this time was €393.67.
The order page for all 6 items I ordered was marked Shipped in 5-10 days.
Two months after the day I placed my order, Dive Stock informed me that the item I ordered would not be in stock and that they wanted to cancel my order.
As long as they can't ship all six items I ordered, there's no point in waiting, so I decide to accept their request for a refund.
However, the amount of money refunded fluctuated from the exchange rate at which I ordered, so I lost € 26 when converted from € to Japanese yen.
I filed an objection with the owner of this company and he explained to me that the refund was what was stated in the refund policy. I wasn't convinced, but I controlled my anger.
I decided to avoid this website when I found out that they are not able to ship the goods, which is the seller's responsibility, even though they take orders and collect money from the customers.
The cunning of Dive Stock is that they are clever enough to post new products on their website that are not yet available on other sellers' websites.
I was searching for the new fins that Cressi is launching in 2020 and found that Dive Stock website carries them.
I hesitated to order, but only after I told the customer service rep that I didn't want a repeat of the bad experience I had last year to happen on this order.
I ordered six items from Dive Stock on July 28,2020, including a Cressi new fins. The amount paid at this time was €208.83.
The order page for Cressi 2020 new model fins I ordered was marked Shipped in 4-5 weeks.
Even though it had already been two months since the order was placed, the customer service representative did not report to the buyer on the progress of the shipment.
I sent a message to the customer service representative and inquired about the shipment of my order.
The customer service rep's excuse was that they could not ship my order due to the COVID-19 and told me they wanted me to cancel my order.
I am aware that COVID-19 is now inevitably cutting manufacturing productivity and causing enormous delays and high shipping costs in logistics around the world.
However, the cunning of this company is that they are still accepting orders for Cressi new model fins on Dive Stock website, even though they insist that they want me to cancel my order because they can't ship my order due to the COVID-19.
Yesterday, I received a request from this company to refund the amount ordered, but I insisted that they take into account the amount of money I would lose due to currency fluctuations, but my request was ignored.
Again, the 6 pieces of diving equipment I ordered were not shipped at all and I lost €17 in money that was refunded due to currency fluctuations.
It is common sense for an investor to invest in stocks and lose money due to fluctuations in stock prices, but it is out of the norm to order diving equipment and have it not shipped at all and the buyer loses € 43 due to foreign exchange fluctuations.
Don't be fooled by the Dive Stock website, which tries to entice diving enthusiasts to buy by listing a diverse selection of products and attractive prices.
The fact of the matter is that this company doesn't have a warehouse to store the products like other sellers do, because the products that are listed on the order page for shipping in 1 to 2 weeks are not in this company's stock, and it is presumed that the company requests orders from each manufacturer after the order is placed.
It is a rotten corporate structure that collects only the purchase money from the customer, even though there is no product on hand, and abandons its responsibility as a seller if it cannot be shipped.
This order is due to the impact of COVID-19, and Cressi is making excuses for not being able to ship new fins due to the fact that they are downsizing their production lines and reducing their workforce.
I'll be updating this post within a few weeks. Because I am ordering new Cressi fins from another seller. I will edit the article once these fins are delivered to me.
Then it will be revealed how cunning and corrupt Dive Stock is, operating with a corporate philosophy that is far from customer-first!
---------------------------------------------------------------------------------------------------------------------------------------------
The following was added to this article on October 15,2020
Dive Stock cancelled my order on the grounds that due to the spread of COVID-19, Cressi was unable to ship new fins.
I ordered a new Cressi fin from another seller in the EU on October 1,2020 and was able to receive it on October 15.
Dive Stock's excuse has been proven to be a lie.
Sourced from SiteJabber
Review by Dee Cee5 months ago
I live in a remote small town in the Philippines so dive shops are far away, I discovered dive stock and started ordering from them. Great variety of brands and products at sharp competitive prices, I can live with the delivery times as they are but hope they find a way to make them shorter. I'm sure they are working on it. Also the communication I find very good. So I will stay with dive stock and ceep buying all my dive gear from them.
Thank you so much divestock
Sourced from Trustpilot
Review by LUKA GRZUNOV6 months ago
Greeting, I ordered a diving watch that was in stock however the order got complicated with the supplier. I no longer had time to wait and asked for a refund. The money came to my Pay Pal account within 2 days. Miss Marilyn from costumer support was very kind and accommodating. Many greetings to the entire Divestock team. I hope that we will continue to cooperate in the future.
Regards Luka Luigi Grzunov, Croatia
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Review by odarw16 months ago
Another update: The order was cancelled and returned to sender, due to miscommunications, and I was not informed that it would incur a cost. I am generally unsatisfied with the communicatios and level of information from divestock, that one should expect from a online store which only has email as a form of communication. Please try to be 100% more upfront and honest with the delivery time, delivery confirmation, costs of cancellations and really any information that you think would be relevant to the customer. I wont order from you again due to this unfortunately. You caused me 3 months of stress, waiting, and 120 euros for cancelled orders... (and now that the summer is over, I won't be able to use a wetsuit until next year) Thanks a lot..
Update: there was a lot of miscommunication and part of that was the description of the arrival time of the various items not in stock, and it was not clear that this meant arrival time to the wearhouse and not to me. And that items not in stock held up the entire order. The items will arrive to me on next week and I am satisfied in general with the way the customer service has handled my requests. We got there in the end!
Original: I ordered on the 14th June, some items that were in stock and some that turned out to be not in stock. They told me this and I was fine with it. After a month I asked where it was and they said it would arrive that week. I wait ANOTHER month and nothing arrives. I send a message where they ignore my message about where the items are and try to sell me some other items they have in stock instead. I persistently ask for a tracking code and ask if they actually have sent the order with no proper response until TODAY (over 2 months) with a tracking code and that they just sent the items. In the previous email I said i wanted a refund if they hadn't sent it but they ignored that and figured out it was probably about time to send it instead of waiting another month…(?).
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Review by Gary Paddock7 months ago
Really Slow delivery
Expected 3 weeks max took 2 months.
Used another site with me in two days.
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Review by Wilma-Harry Brinkman8 months ago
Delivery took a long time. Reason was the corona crisis. Contact with the seller was very good.
At least they took care for a refund.
I'm very happy with this shop
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Review by Todd Cameron Hughes9 months ago
I LIVE IN THE FAR NORTH OF AUSTRALIA IN DARWIN NT
I AM THE ONLY INSURED PADI INSTRUCTOR FOR OVER 1000KM
I BUY MY GEAR FROM DIVESTOCK...
1. BECAUSE THEY CARRY THE BRANDS I LIKE (MARES)
2. BECAUSE THEY HAVE BETTER PRICES INCLUDING SHIPPING!
3. I CAN GET IT QUICKER FROM YOU AT A BETTER PRICE DELIVERED FAST!
4. GREAT CUSTOMER SERVICE! YES! EVEN IN AUSTRALIA!
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Review by Cecilia Spångberg10 months ago
The worst e-shop I ever used. Placed 3 orders and NONE of them had been a pleasant experience.
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Review by Niklas11 months ago
Big sortiment with good prices. Really simple, nice and clear communication. Only to say somerhing about is the shipping Time. (But they gave me a warning about 3 weeks shipping on my products). Other than that - only positive!
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Review by ahmed1 year ago
very good online store with several varieties and good prices but my only comment on the delay of the shipment
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Review by Natalya Filina1 year ago
Great company! Always clear work! Fast delivery! I will recommend it to my friends divers!
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Review by Ethan LeBaron1 year ago
Dive Stock is a great website with a very good selection of items. The only problem I have is it takes quite awhile for the product to ship. I ordered my product almost two weeks ago and it still hasn't shipped yet. If dive stock could speed up shipping then I would order all of my dive gear from them.
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Review by Ulf1 year ago
Great value and fast delivery.
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Review by Salah1 year ago
The site is very good, the quality of items is perfect and the customer service is too cooperative but the issue is the delivery time, my shipment was delayed more than 3.5 month
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Review by Cucu Andrei1 year ago
Very good selection of items, everything you want dive related they probably have.
Delivery depends if the item is in stock or not.
Overall good, I will buy again !
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Review by Johan Lindström1 year ago
Easily a 5star. Got my gear just as promised. Very happy customer of Divestock
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Review by M1 year ago
I ordered sidemount regulator set from Divestock last year. The item was out of stock and Customer Services responded to my enquiry promptly.