Divers Warehouse Reviews

Never buy from these people. They are crooks!
Never send me what i bought and wouldn't give me back my money.

Hi. I too have been sujected to diverswarehouse issues. Its been suggested that if you think a crime/fraud has been commited to contact
https:// www. actionfraud. police. uk.

Went to Great Northen Dive Show the other weekend and bought some equipment from them, was a lady that served me. They didn’t have all I needed so I paid (stupidly) in cash and was told the items would be sent to me. I now see that they have gone into receivership. This is disgusting behaviour. How can they exhibit and take money when they must have know they were in this situation. This needs to be put out in the local press!!! Furious

I joined the Divers Warehouse family last March and have had nothing but great experiences. I have completed my Open Water SSI course and am working my way through 5 further specs.
Throughout all my training, the staff at DW have been amazing. They provide everything you need to complete the courses in the with the course price and the training is made fun and enjoyable. Everyone gets along like a family and newcomers (whether experienced divers or not) are welcomed with open arms.

** DO NOT USE ** I ordered some weights after they told me 2 weeks lead time on the 28th October. 2 month later and i still hadn't received them. I kept chasing on numerous occasions only to be told they should be delivered next week. I requested a refund nearly 2 weeks ago and still i haven't received my money. I spoke to them today and apparently they have passed this to accounts team.

When I did speak to them nobody seemed bothered, one member of staff seemed put out that I was complaining.

They have a lot to learn regarding customer service

I ordered some small items from Divers Warehouse on 8/12/2017 as a small stocking filler for Xmas. By the 20/12/2017 they still had not arrived so I phoned them up to be told the items were never in stock and would arrive in around 6 weeks time! I verbally cancelled my order and the sales guy explained my credit card would be refunded within a few days. I also backed my verbally cancelled order up with an email explaining why I had cancelled my order.
On the 16/1/2018 I received my new credit statement and no credit had been issued. Stay away from this incompetent company at all costs as there is a much more professional outfit a few miles up the road called Robin Hood Watersports who make Divers Warehouse look like amateurs!

Called in to divers on Christmas Eve and saved the day and got the last few bits for our new year holiday, very nice and helpful staff, will be back again I'm sure, even if it's just for a coffee again

I ordered some weight pockets on 26th June. By 31st August, after numerous phone calls from me, and numerous broken promises from them, I cancelled my order and requested a refund. It then took until 30th November and repeated phone calls and emails from me for this to actually arrive in my bank account. To be honest I had long since given up all hope that the day would come!

To be fair, most of the people I spoke to were polite, with the exception of a woman in the accounts department who told me they'd been burgled at the weekend and then got uppity when I said I really didn't care. From my point of view this was just another in a long line of excuses for not refunding the £100+ that Divers Warehouse had, in effect, stolen from me several months earlier, so I really thought it a bit much for them to expect me to have any sympathy for them when the tables were turned.

It is a huge relief that I no longer have any need to have further contact with this bunch of incompetents.

Ordered 2 pillar valves on the 21 09 17 in person at the shop as they were about £13.00 cheaper that everywhere else was told about 10 days not a problem returned 13 days later to be told not in yet but another 10 days and they should be in. Phoned up this morning to see if they were in and was told again sorry not in another 10 days asked for a refund as I was out in Bradford I popped in to get it no reasons given. the question I should have asked as you are a IDEST test centre are you not carrying spares in stock while testing valves. the shop has gone down hill since I started to use it when it was a dive store and it was full of kit. They have not just lost my custom but that of my wife and friends who go diving they are happy to take the funds for the equipment but not to deliver the goods when needed. I would like to find out if the goods were ordered or not from MDE totally out of order will never use again


After reading your reply what a load of rubbish Bernie was asked if there was any in stock and his answer was no as your supplier is MDE who will send them out for next working day delivery as long as the order is in before 1430 your order is delivered the next day by 1200 why was the answer when ordered 10 working days then another 10 working days and then another 10 working days we could have ordered from the moon and got them quicker

The SHITZ..........they NEVER return your emails and if you try to call them from the USA GOOD LUCK! Waited almost 2 months for a dive bag...not worth it. Cancelled the transaction via credit card company.
**UPDATED** Look I am NOT wasting my time going over and finding all the emails I sent you. Change Mat, Drysuit dive bag, same crap. The end result is this order is over 2 months old and that is unacceptable. When I placed the order I asked specifically if it could be sent quickly and if that was a problem to get back to me, which of course you didn't and you will also claim no such remark was made. If you want PROOF the order was charged, then I shall post it along with the 4 other emails you claim you never received. Just stop digging the hole. You buried yourself deep enough. Do you really think I would bother with all this if it weren't true? Come on, I have a life.

Wish I read the reviews before I made my order!!!! Ordered two products from them, assuming they are in stock and so would be delivered within a week. But no - so chased them. Get told product has to be order!!! Like many other reviews keep getting told that they are expecting a delivery!!!! Numerous e-mail exchanges and same sorry!!!! Get fed up and ask for a refund - need to phone them and get told that refund needs to be processed by the accounts person who only works one day a week!!!!! Then still no refund!!!!! Would never use them again. Save you time and money and use a company that will send you the product you have paid for in a timely manner.

Would never use again. AVOID LIKE THE PLAGUE, Placed an order and waited 2 weeks, I chased and they said it was missed off the original order, no phone call to explain the delay or to let me know, asked for a refund as I needed the item urgently.

***Emailed on the 6th September and was advised I would be refunded**

**** , Still NO Refund and is the 8th September, (1 Month Later) emailed again to chase the refund, I also called to chase as had no reply to tmy email, was told I would be refunded. Original Order was 11th August. *******
** Still no refund or communication ** 12th September

** Tried calling on the Thursday 15th September phone number unobtainable they day accounts are in. (Same the week before) **

Called the Bank to claim money back as I had given enough chances and after reading other reviews and people having the same as me.

AVOID AT ALL MEANS DO NOT GIVE MONEY TO THESE PEOPLE

I wish I had read reviews before ordering from them!

Purchased goods from website shown as in stock,took money immediately.After 3 weeks non delivery contacted them for answer to find out goods were actually out of stock and waiting on suppliers(no contact from them to let me know this) Asked for refund which was accepted by them and 4 weeks later still no refund. Contacted them again got excuses that refund was being processed.....after 4 weeks?......are they delivering it by hand?Very Unprofessional and unbusinesslike will never user again. Customer service zero which is what the rating should be

Thank you to diverswarehouse for the help in buying my new gear last week
Very helpful and kind people even got a coffee, it's the first time I've been to the new shop and must say it's very nice
Will be back again closer to Christmas to do my Christmas shopping for the hubby
Keep up the good work

I wish I’d read the reviews on this company before trusting them with my order. Divers Warehouse used to be a well known and respected company with a loyal following of divers who would trust them for quality equipment and drysuits. I’ve now lived overseas for many years working on short term contracts and move periodically. Obviously things have changed beyond recognition since then.

I ordered a BCD online at the start of April and it was paid for immediately. I was hoping to have it by the end of the month, so I could pack it in my shipment moving to the next country, and wrote to them to ask about this. I never received a response to that query. By the end of May there was still no sign of the BCD and this caused a problem as my shipping was now leaving port, without the new BCD. I wrote requesting a refund and received a letter back offering to forward the BCD to me instead when it arrived. I refused this offer as I knew it would then attract a large import tax in my new country.

I wrote demanding a refund this time and received a response saying that a refund would be sent to the credit card that had paid for the item. Unfortunately that credit card account was now closed as it was by now, the end of June and I had left that country, closing that account. I sent UK bank account transfer details instead so that funds could be refunded there instead. 2 weeks later I got a repeat email telling me the money would be transferred to my credit card account and once more I respond with the same information. I was at this point back in the UK for a month between international work contracts. This pointless exchange was repeated 3 times by email and two phone calls. Eventually I sought legal advice and was advised to give Divers Warehouse one more chance to rectify things and record their response. I called them one last time the day before moving overseas to my next country and was connected to a girl who said she knew nothing about the case but had just been told to check my credit card details with me. There was no-one else available at the company to speak to. I explained once more that this credit card account was now closed and requested again that the funds be repaid into my UK account.

Two weeks later I received a notification from World pay, that Divers Warehouse had repaid this amount into my credit card account in Switzerland - the one that no longer exists! So I am now living in the Philippines and Divers warehouse, having provided consistently crap service and poor communication, causing a fair amount of stress since April, has repaid the money they have been gaining interest on for the last 5 months, to a credit card account in Switzerland that no longer exists.

Still thinking of placing an order with them?

Divers warehouse.... please refund me immediately, TODAY!! It has been 26 days, three emails and god knows how many phone calls since you promised you'd refund for the item which was ordered 46 (!) days ago and never dispatched to me. If you choose to ignore me once you get out of your last minute 'meeting' , I'll be forced to have the money reimbursed by my credit card company and have the company investigated by every relevant ombudsman.

Absolute joke from start to finish, took 3 months to complete my order and then still couldn't get it right, sent the wrong wetsuit, fair enough they offered to take the wetsuit back and reorder but after waiting 3 months for this one I am not prepared to waste my time waiting another 3 months.
Constantly chased either by email or phone on a weekly and sometimes daily basis and constantly filled with empty promises and false dates for delivery just to be let down every single time. When Billy is not about dont waste your time speaking to anyone else as they haven't a clue and will just tell you a pack of lies saying they will get Billy to ring you back the next day, have a guess what Billy never rings
If your ordering online dont bother because if its larger than a snap bolt it would be very unlikely they will have what you want in stock. Mind you part of my order was 2 snap bolts and they managed to get that wrong as well.
DW must have tons of custom instore because if they rely on their online store it's a wonder they are still trading,

Reply as expected Billy it you did not supply me the suit I ordered if you read my item number on my order and enter into the search on DW that is a completely different style to what you sent me. I supplied you numerous links right from the beginning showing you the style I was expecting and requested

Purchased camera. Returned within my rights.
Waited 4 weeks for refund. Needed to send many email, make phone calls to get it. Company blaimed updated on system and being small business. Promised to refund me postage, but another 2 weeks later and nothing.
Not happy with the service at all. Next time wetsuitoutlet (already used few times - wonderfull, now Mikes store )
Bad experience, not recommended, will never use again.
100003898


Ive deleted my first comment as it was not fair to comment on courier company delay. But 4 weeks for refund and 6 weeks and postage still not refunded.
I havent received any cheque. I did send copy of my signature so they could compare. The courier they are using eithet lies or lost it.

Divers Warehouse isn't just a dive shop! From the second you walk in you're given the undivided attention of the staff, and they always know exactly what you need even if you give them the slightest bit of information. Great place to buy gear, will go again!

Fantastic service as always. Would highly recommend, no problem too big or small.

Excellent teachers very friendly place will 100% be going back and products very cheap compared to other places! Would recommend this place than any other!

There's no point writing my experience and arguing who's right or wrong with the company here as I know they will respond saying all the opposite. My experience is more or less the same with everyone else. Just remember these 3 points from the lessons I learned, if you decide to deal with this company:

1. Before you purchase anything, e-mail or call them to ask for a specific date of delivery and get it in writing (they will say something like “beginning of next week”, “in the next few days” to string you along. Ask for a DATE, even if they say it's not in stock and have to order it in from wherever else in the world, just ASK FOR A DATE).

2. If you are happy with the delivery date, pay using a method that is easy enough to claim back the money if any problems arise, e.g. PayPal, credit card. NEVER use bank transfer.

3. As soon as the delivery date has passed and you feel like it’s going no where, OPEN A DISPUTE. If you don’t do this, they will never refund you (they say they will, and they will blame you for opening a dispute causing a delay in refund (which is not true! - I have contacted PayPal and confirmed that it is because they refund using e-cheques which will take roughly the same amount of time to clear with or without the dispute); but if you don’t, you’ll never get the money back - or at least, have to wait a painfully long time).

I have since received my refund however, I did not feel that the company was being honest and proactive, they were not keeping promises, even twisted facts and blamed customers. I have filed all communications and contacted the Citizens Advice consumer service whom has also shared this information with Trading Standards.

Useful advice from the consumer service: Under the Consumer Rights Act 2015, goods should be delivered within 30 days of the contract being formed, unless a specific delivery date or period has been agreed between the consumer and trader as part of the pre-contract negotiation. If the agreed specified delivery date or 30 days passes, we would suggest setting specifying a further, appropriate delivery time. If you made the delivery date particularly important during pre-contractual negotiations, you may be able to treat the delivery date as an essential term of the contract. You could seek redress from the trader for a full refund or damages.

I ordered a torch from Divers Warehouse in February, I have now sent 3 emails, and made 4 phone calls and visited twice. Nine Contacts!
The last phone call was 2 weeks ago, the lady I spoke to faithfully promised that the touch would be delivered on Tuesday the 25th, once again the torch has not arrived!
This without doubt the worst shopping service that I have ever had.
I purchased the touch with some gift vouchers that my wife got me for Christmas, I asked the lady to refund my wife's card she refused saying that Next would not refund vouchers so they would not!!!

The Response from Divers Warehouse was disappointing again, They seem to think that you can apologise without saying sorry.
Still waiting for the torch.
PS. Nightmare service not my Nightmare sorry if I was not clear.

Great! Needed an undersuit on a deadline for an expedition and the staff went above and beyond to make sure they got it to me ! thanks !

I am very unimpressed with this company. I ordered some weight pouches for BCD about a month ago. I then realised the BCD already had the pouches supplied with it so requested a refund for the pouches I had ordered. I was advised a refund would be granted. A week later nothing and was told accountant on holiday. A further week later told accountant back will arrange refund. Told several days ago give us your card details and we will refund today. Still waiting.............................I will NOT use this company again and suggest you DONT either.

I've now received the reply from this company as you can see. It is poppycock. I cancelled the item on the same day 18th March and was told the accountant was on holiday but back in on the following Thursday. It has taken nearly a month to get my refund back. To keep emphasising I ordered incorrectly is just a diversion to their incompetence. Under the terms of the Consumer Act a person is entitled to a 'cooling off period' when they can claim a refund which is what I did within the timescale. All fault is with them not me. Four phone calls, four promises the refund would be carried out and a month later I'm still waiting although I did receive an email stating they are making the refund today. I will wait to see. Come on guys get your act together then you wont have to keep giving feeble apologies like this.